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“great place great location great personnel”

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Hotel Xbalamque Resort & Spa
Ranked #155 of 182 Hotels in Cancun
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“great place great location great personnel”
5 of 5 bubbles Reviewed April 7, 2011

i stayed there got a great rate stayed for almost free because cost 85 a night i got it 4 35 then a couple came in and wanted a room for 3 nites they were going too give them 75 a night i told them to go line and get the on line price of 35 and breakfast and one date free.
the gave me 50.00 American for the advice. well the room was great and clean the maid was great the pool was great made friends with many women. the bars are very close the park is very close. the night life on their street is great. i always feel safe their the military was their during my stay it was their head quarters in the area. i made very valuable contacts from them being there as is because I'm law enforcement from Chicago. 8i love the way the hotel is painted with Mayan art. i recommended this hotel highly it is close to everything that you need shopping the beach restaurants much much more. it is the real Mexico you can always reach me here to get more information.
deputy dave Cancun dave

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
2 Thank cancundave53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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423 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Prague, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed March 30, 2011

We stayed in Xbalamque Cancun for four nights together and we aren't satisfied with it. Reception is nice, and people from the staff are friendly but the room and overall feelings from the hotel arenť good. Rooms are very dark with old air conditioning (maybe is better not to turn on it), floors looks too old and dirty. The bathroom is quite good but donť expect luxury. Anyway, there is not storage space for your clothes, just two drowers in the bathroom. There is also small garden in the hotel with pool and bar. Food and drinks from the restaurant is good, but service is horrible. Pool is nice and really calm due to his location (hotel is located in Cancun downtown few blocks from bus station - location is really good!), but there is always mess in the water. When we went to the airport, hotel offered to us their taxi service. We payed to the hotel and when we arrived on the airport taxi driver said that the hotel did not pay him and we had to pay again. It's horrible! And hotels also promotes free wi-fi in the rooms, but for the whole stay the connection to the internet doesn't work in the rooms - just in the reception...

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
1 Thank Elis Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 26, 2011

I really enjoyed my stay at the Xbalamque in January. I have traveled throughout Mexico, and live in Cancun, so I am very aware of what is out there. When I was having work completed in my home I needed to get away from the noise and picked this hotel. So glad I did........inexpensive, clean, beautiful artwork everywhere, very nice room, great pool with a little waterfall, spa, and a nice staff. I would stay again, and recommend it highly. Mercado 28 is super close as are the new casinos in town.......

  • Stayed January 2011, traveled solo
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Helpful?
1 Thank mexcelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 bubbles Reviewed December 5, 2010

Xbalambe was a basic, but very pleasant hotel. Service was excellent and friendly. The location was perfect as it is situated in the hart of Old Cancun close to the busy life of the town. The Hotel has a lovely pool with a charming outside area where you can eat your breakfast and lounge around when you have nothing better to do.

I would recommend this hotel to anyone who is looking for a comfortable and affordable stay. Just great!!!

  • Stayed November 2010, traveled on business
    • Value
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Helpful?
Thank flyawayin2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 17, 2010

Of course, the hotel Xbalamque is not on the beach, however it is conveniently located just a few blocks from the central bus station, which can be reached from the airport for only 42 pesos if you take the public bus instead of a taxi. The hotel is clean and comfortable with firm beds and there is a theater and a nice cafe with entertainment next door. There are no extras in the rooms, such as a blow-drier, but the basics are solid, the airconditioners are good and there is cable TV and wireless internet access for your laptop. The staff is very helpful and tours are easily arranged, while you can easily access the beaches of Isla Mujeres or take a bus to one of the public beaches. There are plenty of shopping areas, restaurants and bars, the central plaza and small parks, which are all ccessable by foot. Few of the staff speak english very well, but if necessary they will find a staff member who does to help you. Shuttle buses to Playa del Carmen can be accessed a couple of blocks away for 30 pesos and low-priced buses will take you from the central station to just about anywhere you want to go. There is also a large grocery store in the neighborhood where you can get anything at a reasonable price. The pool is clean. There is also a spa and workout equipment, but I didn't have a chance to use those facilities. Overall, if you are interested in lower priced tours, I would recommend that you stay in this hotel and use the bus station to go anywhere you want.

Have a nice stay,

Frank, the budget traveller.

  • Stayed September 2010, traveled solo
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Helpful?
1 Thank Frankbudgettraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuernavaca
2 reviews
5 of 5 bubbles Reviewed October 12, 2010

well .the first time im stay a long time far from my house but when i was with my friends in hotel xbalamque was a great moments because the atmosphere is just great has a nice bares well is just great there are everything around just near also the bus stop ......i hope u have the great experience to be in this place is will make a grate moments for you peace ...

  • Stayed May 2010, traveled with friends
    • Value
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Helpful?
Thank Orihuela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed April 19, 2010

We booked this hotel as a 4* and couldn't believe our eyes when we arrived. The hotel is very dark, mainly because most of the lights in the lobby and hallways were broken. Our first room was a death trap with exposed electrical wiring, broken bathroom mirror, and a big chunk of broken glass near the bed.
The rooms are like caves, with concrete bases for the beds, very uncomfortable.
The staff were very ignorant and only wanted to speak to you if they were trying to sell a day trip. The pool was also terrible, and was surrounded by family of the staff, you were lucky if you got a metal chair as all of the beds were taken up by them sitting there all day smoking and leaving food everywhere.
This was the worst place we've ever been to and we didn't even get it on the cheap!!! It is advertised as a 4* but we found out that this is a rating the hotel has given itself as it has a spa.
Avoid at all costs

  • Stayed March 2008, traveled as a couple
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Helpful?
8 Thank LiverpoolMustang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Xbalamque Resort & Spa

Property: Hotel Xbalamque Resort & Spa
Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #155 of 182 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Official Description (provided by the hotel):
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
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Also Known As:
Xbalamque Hotel Cancun

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