My husband and I just got home from a wonderful week a this wonderful all inclusive resort. All of the staff was found to be exceptionally polite and friendly. Their attention to detail and dietary needs is tremendous. As they tell you at check in "just ask for whatever you may need" and they will do everything in their power to assist you. From Sergio at the "Market Cafe" to Martin at the "Blue Water Grill" (which I hate to name names as I am missing many others), so kind and attentive and professional. Martha at the morning buffet was always smiling and attentive. The Entertainment staff always happy and upbeat wanting to do their best to make your stay fun. Victor made water aerobic so much fun!
The restaurants in the evening create an experience of eating, so be prepared to take your time and enjoy. Your appetizer, salad/soup, main entree and dessert - just so delicious and even for me, who is very picky and not very adventuresome, I found delicious items to enjoy.
Breakfast is amazing. You cannot want for anything. Fresh fruits, cheeses, mexican inspired dishes, oatmeal, made to order eggs/omelets, bacon, smoothies, vegies, pastries a multitude of juices, champagne etc. Afterward we made our way to poolside and were treated to any drink we wished for. (Please tip these hardworking staff who are so very attentive to your needs). There is an outside luncheon all afternoon. Wonderful local salespeople wonder the beach selling their wares which are perfect for souvenirs. Many adventures to partake in either scheduled by the hotel or by those working on the beach.
THE BEACH. Beautiful white sandy beaches and gorgeous turquoise water. We parasailed right off the beach of our hotel.
Our ocean view room was perfect. HUGE shower, private WC, 2 sinks, large king bed and patio. Experience room service as even with our evening icecream, it is done so lovely. Morning b'fast on the patio should be done at least once as well !
Housekeeping came by twice per day to refresh towels, make beds and prepare for bedding for evening use and to straighten up. They did an amazing job as well.
We saw many groups dining together and they accommodated everyone I saw. I never saw anyone unhappy or having a stern word, that is how they want to please.
There are plenty of shady areas to be found for people not seeking the constant sunshine. Even outside the cleaning is constant. Service was nothing I have ever experienced before in my many,many travels. I could go on and on. Suffice to summarize. We had a time we will never forget. Thank you to the entire staff at Secrets - The Vine and our Apple Rep staffed there that was always available if we needed him.
- Official Description (provided by the hotel):
- Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more less
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