My wife and I had our honeymoon here from December 2 to the 12th. From the moment we first arrived on the property we felt like VIP's. We were greeted at the front door by our butler, Alejandro. He had champagne and towels waiting for us as concierge took our bags. The entrance is beautiful and a great first impression. Alejandro gave us a brief tour of the lobby area and took us up to the 21st floor to check in. Everyone on the floor already knew our names and greeted us as we walked through the elevator. Check in took only a few minutes, and Alejandro took us to our room, a preffered club honeymoon ocean front sweet, number 2101. When we walked in we had a bottle of wine and fruit on the table, a happy honeymoon sign hanging on our door, and the room was perfect! Alejandro gave us his card, walked us around the room showing us how to use the lights, the tv that popped up, and the mini bar. He told us if we wanted more or less of anything to simply ask. He let us get situated and our bags arrived less that 10 minutes later.
The view from our room was amazing. We had a wraparound balcony that faced the ocean and the other side we had a view of the hard rock hotel and the lagoon. I read people complain of the noise from the hard rock, we had no complaints at all. Showers were amazing, they gave us toothpaste, brushes, sunscreen, lotion, shaving cream, even q tips. The room was perfect.
The lobby of the resort is amazing. The fireplace, the coffee bar serving espresso and cappuccino all day long as well as small sandwiches, and the lobby bar was great. I don't want to harp on the decor of the hotel, just know it is a brand new hotel and everything is spotless.
THE FOOD: The resort has multiple restaurants. Dragons, an Asian blend of Japanese, Chinese, and Tai food. Blue water, a steak restaurant. Olio, an outdoor Medeteranean restaurant, Sea Salt, a casual seafood restaurant, The Market Cafe which was Mexican, and Nebbiolo, the Italian restaurant. We the everywhere, sometimes multiple times. Nebbiolo and Dragons were our favorite, but that is because of our taste in food. Every single meal we had was incredible, we just preffered the choices on those two. Service at every restaurant was prompt, efficient, every single waiter we had knew the entire menu and were so fast to get you anything you wanted. I would also like to add the sports bar, half time, has great draft beer and the BBQ chicken wings up there were amazing! We ate them multiple times. They have direct tv, me being a NY Rangers and NY Giants fan, they were quick to put the games on so I could watch and enjoy a cold beer. I read complaints about waiting for a table at various restaurants, in 10 days we waited 20 minutes one time. Go before 730 and you won't wait. You are on vacation, if you are so busy you can't wait a few minutes at the bar with a drink while your table is prepared shame on you.
Their are 3 regular pools and 1 preffered club pool on the 12 th floor for anyone with preffered status. Not once did we wait for a chair at any on the pools. The beach was gorgeous, there again never had a problem with towels or chairs. We had 9 out of 10 days of sun, so we would wake up, enjoy the great breakfast buffet, then go by the beach for half a day then usually the preffered pool for half the day. They have a lunch menu at the preffered pool, great chicken, quesadillas, and burgers! They deliver to you in the lounge chair! Amazing. No matter where you are, getting a drink was never difficult. Again I read complaints of slow service, we never ever experienced that. We always had a good, not watered down drink in our hands.
Service was a++++++. Can't say enough about it. Every single person responded to you with, "it's a pleasure.". I want to make a special mention of our night butler, Emilio on the 21st floor. Never have a met a man so passionate about his job and good at it. Emilio greeted us every night with a smile, a brief conversation, and always made sure we wanted for nothing. He is such an asset to this resort! He knew the answer to every question we had, and always walked us to our room no matter how busy he seemed. If you are reading this Secrets this man deserves a promotion!
Overall, we don't have one complaint about this resort. Nothing at all went wrong. The food, the room, the service, the staff, the drinks, the cleanliness, it was all great. I hope this remains so great. I would recommend this property for couples who are looking for a relaxing, romantic resort. They do have entertainment, and the staff involved in that was great, especially victor, hes quite funny. We didn't want a big party atmosphere, we wanted laid back, relaxing, stress free fun and we got exactly that! If you are someone looking to be entertained and are more into late night clubs and partying, this may it be the resort for you.
- Official Description (provided by the hotel):
- Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more less
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