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“the whole package, luxury and service”

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Secrets The Vine Cancun
Ranked #4 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed July 26, 2013

i just came back from Cancun. i spent my anniversary. It was my first time in Cancun. Secrets the Vine is an amazing resort, it is fairly new, contemporary, clean and beautiful. The quality of the service and the food were amazing. The staff was very helpful and genuine and hard working. I felt spoiled there and for sure I will go back.
I really cannot think of anything not good. My favorite restaurants were SeaSalt, The waiter Martin was great there. also, I enjoyed the Blue Water and Nebiollo and Dragons. The magic show with John as nice also.

Room Tip: get the pizza at Nibbiolo, the civeche and Fajita at Sea Salt, try breakfast in room on the balcony.
  • Stayed: July 2013, traveled as a couple
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3  Thank eskandar y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded December 25, 2013

Dear eskandar y,

Congratulations for your Anniversary we appreciate you have taken the time to share such an enthusiastic review about your recent visit and had chosen us to celebrate this important occasion.

We are glad to read that you have enjoyed the attentive service from our waiter Martin, design and cleanliness of the hotel. We are also delighted to know that you have enjoyed the Seasalt Restaurant.

Again, thank you for sharing your experience and thank you also for your patronage of Secrets The Vine Cancun. Our team looks forward to having you back in a not too distant future.

Zuleica Ávila
Social Media Coordinator
info.sevcu@secretsresorts.com
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (8,821)
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6,384 - 6,390 of 8,821 reviews

Reviewed July 26, 2013

Arrived after a long flight with what a welcome! Staff awaiting our arrival with cold towels and champagne reception quoting "Welcome Home" walked through this unbelievable hotel with a smile from every staff member quoting the same! Checked into our room! Unreal beautiful view, location, and of course the weather! : ) stunning hotel with all the ammenities!!

A big mention to the waiters Filemon and Jorge who looked after the 20 of us for 2 weeks!! That was a lot of drink orders and every service with a smile! Also bar staff Alberto, julio,and Diego ( I know I am missing names! Apologies who I have forgot) who took great care of us also! Special recommendations on the cocktail list!

Also piano bar has to get a mention we were there a few times ; ) big shout out to Jesus, Cesar and Isreali (hope that's spelt correct) he is the Mexican PSY - gangnam style! ; )

A special mention to the entertainment staff! Water volleyball Ireland against the world undefeated in 4 days! Spanish lessons - priceless, dance lessons and the tequila tasting! I am standing up! Jokes! The daily dance routines that lifted the pool! We learned the routine! Can't go without mentioning their names for making our stay so welcoming as if we were friends they had for years! Big shout outs to: Victor, Balam, Bethany, Julian, Carlos "what's the craic" Alan, Winnie and Magnolia! Hope I haven't missed anyone can't wait to visit again! Big thanks to u all miss u all already! :(

My one request would be a NIGHTCLUB for our return next year! Lol! : )))))))

Thanks to all involved for the most memorable stay!

  • Stayed: July 2013
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4  Thank Helso1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013 via mobile

I truly enjoyed our stay here! My wife and I celebrated our 14th wedding Anniversary and we just wanted to relax! Great Resort just to lounge in your room, order room service, watch movies, and do NOTHING! My only complaint, I missed my Daughter! Lol!

  • Stayed: July 2013
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3  Thank Leroco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Vegas style hotel in Cancun. Everything about this place is first class. We had an amazing corner room with a view of beach & sunset. All the restaurants are above average with the desserts being over the top. Very good service as we never waited more than 5 minutes for a cocktail waiter. The chef's parade every day at the pool was a very nice touch too! Can't wait to go back!

Room Tip: They treat you like a king if you tip!
  • Stayed: May 2013, traveled as a couple
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2  Thank chefeMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

1st on arrival being greated cold towel after a long 10.5 hr flight coming from ireland was superb also champers nice. Thought hotel was very moderen up to date very grand nothing like i have ever stayed in before, The rooms were unbelievable and the view breathtaking as we were on the 26th floor. We tried most of the restaurants thought the food was amazing great choice i liked the buffet at lunch espeicaly the sweet food.

Now to mention the pool areas thought they were great especialy the staff at the pool bars and all the waiters who looked after our clan for 2 weeks.

I would like to give a special mention to the entertainment staff for looking after us they all were great craic as us irish would say so thanks to bethany,victor,balam,carlos,alan,julian,magnolia,
winnie for all the,

bingo,vollyball,water vollyball even some football on the beach guessing games maga jenga and ofcourse the nights out to coco bongos and my best night the city that club was unbelievable absolutly banging.

so over all my time at the secret the vine cancun was unforgetable had the best time and cant wait to go back.

Thanks again

from

colin mcauley

Belfast N.Ireland

  • Stayed: May 2013, traveled with friends
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2  Thank ColinMc0902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Reading through the reviews on this hotel and anyone who has a bad word to say is seriously deluded. We arrived as a group o 20 of us on the 10th July for 2 weeks and from the minute we arrived to the minute we left we all couldn't have a bad word to say. Firstly from the greeting we got we all felt very welcome not to mention the cold towels and champagne plus the easiest check in i have ever had all we had to do is point out our luggage and it was delivered straight to the room. The rooms were excellent very spacious and had everything you would ever need while being away beds very comfortable, double shower, wide screen tv, table, chairs, couch both inside and on the balcony and cleaned everyday along with new towels and bedsheets, the minibar restocked everyday but you have 24hr room service and a butler for anything you need if its not there so overall excellent. Food there is a great choice between 7 dinner restaurants and plenty for lunch and breakfast options but never had a bad meal the entire 2 weeks and the Italian was our favorite. The staff were all excellent really nice and couldn't do enough for you and over the 2 weeks we met some great people who we got to know so i have to mention the bar staff Jullio, Elehandro, Peto (with his tricks) & Deigo all excellent and there cocktails had everyone happy, next waiters Fielmon, Jorge, & Blanca again all excellent and always there if you needed anything, then there was the entertainment staff specially Victor, Balam, Julien, Bethany & Carlos who all made us very welcome and took care of us on nights out to various clubs and throughout each day had time to sit and chat, play games and teach us Spanish but they do have dodgy counting on the water volleyball so watch out f your not in there team lol, we will miss you all and will defo keep in contact. When we stayed in the hotel at nights the Piano bar was were we spent most time and have to mention both Cesar & Jesus who looked after us and were great craic. overall i would 100% recommend this hotel to anyone who wants top class service, great food and wants to have a great time away and we will defiantly be back. Kris from the Irish clan!!!!

Room Tip: We had an Ocean View room on floor 26 and its amazing waking up each morning and walking out to see...
  • Stayed: July 2013, traveled with friends
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2  Thank Watsyfella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

Everything about this property was amazing! The people, the pools, the atmosphere, the food, the cocktails, the location, even the smallest of things like the touch screen mood light setters in the rooms! Amazing!
If i had to fault it in any way, it would be that it's not located closer to my house!!!
Didn't get to try the gym out, was too busy on the cocktails and food, but heard the views were amazing too!
Great activities by the pool, Parades, dancers, free massage lessons, and pool volleyball were among my favourites.
Definitely suggest this property to honeymooners, singles, groups, well anyone really!

Room Tip: Probably suggest getting a room above the 16th floor, to get an unobstructed view of all of Cancun.
  • Stayed: July 2013, traveled with friends
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Thank MichandAri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 176 Hotels in Cancun
Price Range: $356 - $807 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Official Description (provided by the hotel):
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 
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