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“The place to stay!!” 5 of 5 stars
Review of Secrets The Vine Cancun

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Secrets The Vine Cancun
Ranked #5 of 181 Hotels in Cancun
Certificate of Excellence
ottawa
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“The place to stay!!”
5 of 5 stars Reviewed January 23, 2013

We have stayed at The Secrets from Jan 12-19. We were welcomed by Erick who show us the property. We were really amazed by the beauty of this hotel. Everything has been perfect from the beginning until the end. The staff was always there to help us and serve you with a smile. We had the preferred junior suite room, facing the Hard Rock hotel and the view was amazing. The room was big, extremely clean, the fridge was always full with beer, juice, water and coca-cola. They clean the room in the morning and at night. We did enjoy staying in the preferred club. We liked going on the private swimming pool and having a breakfast on the 21st floor while our room was getting clean. sports bar was awsome with good food and all the sports channel possible. Thank you to Cesar, our butler, who was always ready to help us. We have tried all the restaurant and they were all delicious! Special thank to Enrique at the Asian restaurant. Entertainment team was awesome, very dynamic! aerobic was fun with Jesus, Bingo with Beth around the pool area. That was fun! We had an incredible vacation and we hope to go back again!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sunny22Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,109)
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English first
Cedar Hills, Utah, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 22, 2013

This hotel is new and was very modern, clean, and simply put- AMAZING! The food at the restaurants was excellent (I didn't love the Asian one, but my husband did, so just a taste preference). The classes and entertainment provided nightly was great! We saw a circus show, a illusionist, and they did an American Idol type show for the hotel. They were all so fun to go to. The atmosphere at the hotel was very relaxed and the service was beyond what I expected. The staff was very helpful and didn't try to scam us into any timeshare meetings. The pools were clean and beautiful and so were all of the grounds. The view from our room was great and the balcony has a great space to sit out and relax... as do every room. There are big rain showers and large comfortable beds and ample storage space for your things. The beach was soft white sand and the water was bright and clear. I have never enjoyed swimming in the ocean more. It was never crowded and no one harassed us to buy things on the beach. Instead there were people bringing out drinks and towels and just providing us a luxurious stay. The exercise room was great too with new machines and looked right out over the ocean. The spa seemed a little expensive for us and we usually don't use them, so we passed on the spa, but heard from other visitors that it was great. We only wish we had stayed longer.

Room Tip: The great part about this hotel is the fact that they don't have any bad rooms. Each room has a...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank HeatherAnn711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed January 22, 2013

Just stayed over Christmas. I was not sure what to expect, but upon arrival it exceeded every wish we had. Beautiful entrance stairs with door greeters, lead you up to modern hip interior lobby
Very funky chic. Our rooms were just beautiful. Open, glass, lots of lite blue, white, coloured tiles in bathroom. Huge Flat screen. Tons of closet space. Lot's of room for 2 adults and 2 kids. They have a concierge level, with special amenities and a bar. The pools (3) are modern, maybe too modern, but step to the famous and amazing Cancun beach! Walk for miles. The food was tremendous, far above other all inclusive's i have stayed at, and i have stayed at 50 at least! Cancun is really going upscale and has tremendous shopping and excursion options

Room Tip: The higher the floor, the better the view. All rooms have some type of view. Lagoon, or ocean. I wou...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Globetrotter747_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 22, 2013

My wife and I traveled to Secrets The Vine Jan. 12 -19, 2013 with a group of 100 as part of the Andy and Aaron Experience through Vacations By Varonika from Rockford , Ill.
For only being open for 5 months everything ran very smoothly.
So many of the previous reviewers have wrote about the resort itself that I'd rather comment about the staff and their attitudes.
Starting with the General Manager Jean-Pierre Sorin and restaurant Manager Leonardo, also Antonio and Alonsio. Krystal one of the resort Concierges.
This is a resort were service and attitude were highest we've ever encountered Bethany from the entertainment team stood out above everyone else. Unfortunetly my wife needs a wheelchair to get around. The first day we were making our way to SeaSalt Pool she saw us and came over interduced herself. She explained where everything was and the easiest way to get with the wheelchair. For the rest of our stay any time she saw us she alwaystook the time to see if she could be help to us. She even helped another member of our group with a concern he was having in his room. My wife,Julie and I will never her kindness.
Another thank you to Lino from Market Cafe for helping my every morning at breakfest carrying her plate toasting her bagel every day and bringing her peanut butter. Hello to Ana and Jesus from Nebbiolo and Enrique from Dragons,Louis from Bluewater Also Head Chef Mary Joe and her whole staff for our bestmeal experience of the week at Olio.

A shout out to Biannca and Jorge the wait staff at the Sea Salt Pool.The cheeseburgers at Barefoot Grill were better than I can get back home.
Two of the best things about the resort are the heated swimming pools and being able to call back home to the US.
The only negatives about The Vine concerned people with disabilities.The is no elevator access to the Sports Bar only up or down a long staircast.The other concern is that there are no ADA comfort height toilets anywere in the resort.
our group had a great time and would return in a heartbeat!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank JimK1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
89 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed January 22, 2013

We were at this resort from 01/11 to 01/18/13 with four adults. Both couples were in preferred club junior suites. This is about the 7th AI vacation we have taken to Mexico, DR and Jamaica so we do have some basis for comparison.
We were greeted on arrival with "Welcome Home", champagne and cold towels which is a really nice introduction to the resort.
Our suitess were beautiful and the views were gorgeous, night and day. The lack of privacy on the balconies didn't bother us but there was never anyone right beside us. We were facing the Hard Rock Hotel and did find there was loud music but only one night. We enjoyed it from our balcony but it would have been intrusive if trying to sleep. Our room was always cleaned and the mini bar filled. We did find that turn down came too early (6 pm) but they always offered to come back later and would leave the resort activities sheet, towels, chocolates, water with us if we didn't want them to come back. I did find the hallway noise could be heard in the room but not any worse than other hotels. The beds and pillows were very comfortable, one of the best hotel beds I have ever slept in.
The layout of the resort is very nice. I was concerned about the size as I usually enjoy the grounds but I really didn't mind the more hotel feel. The bars and restaurants are plentiful and the design of the resort is really beautiful.
The food was definitely a step up from other resorts we have been to. We enjoyed dinners at Olio (great steak) Dragon (great meal and lots of variety) Bluewater Grill and Nebbiolo (very nice italian food). We loved that we didn't have to make reservations and were given a pager when there was a wait. We only had this happen once but it was nice to just head to a nearby bar for a drink and head back when our table was ready. The breakfast at the Market Cafe was always plentiful with lots of variety and fresh fruit. We also enjoyed the Sea Salt Grill for a quick lunch and great Mexican food. We also enjoyed the various cocktails that were suggested and featured throughout the week so we could always try something new.
The preferred club pool area was definitely worth it for us. Fabian and Alejandro took such great care of us at the pool, it really felt like we were being spoiled. They were very attentive and easy going and always made sure we had drinks, food and dry towels. Regardless of whether you were at the preferred pool or the main pools, you could find a seat any time of day. The beach is nice but the water is very rough and the red flags were up the entire week. We were expecting this and are not beach people so it didn't bother us but I know it did bother some guests.
The evening entertainment was fun: circus, karaoke, Elvis. It didn't run late but that was fine with us as we aren't great at late nights any more. The staff went to a club every night with guests which is a great option for the night owls.
We did spend some time in the spa but it was a bit disappointing. There seemed to be many maintenance workers (male) including one on a ladder right outside my treatment room. My massage was good but I have had better. Make sure you see Alfredo to book your appointments as he has some great package deals.
We did not go and pick up our coupons and they did call our room every day until I asked them to stop calling. I think the "lounge" on the 21st floor is really just to catch everyone for their vacation club tours. We visited it a couple of times to grab a drink but the set up isn't really conducive to lounging and visiting.
The best thing about STVC was the staff. They were so kind and genuine, they really did make us feel at home. We had our initial tour from Miriam who was really lovely. Bernardo was our floor butler and was very professional and made our friend's birthday really special by having her room decorated and leaving her birthday cake. All of the bartenders and servers from the Market Cafe to the pools were very attentive and went out of their way to make us feel welcome. The resort is kept spotlessly clean. We had the pleasure of meeting Denae on our first night as she was hostess at Olio and then saw her at breakfast a few times. She always greeted us with the most beautiful smile and checked how our stay was going.
Overall our vacation was fantastic and would highly recommend this resort.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank SKKF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed January 21, 2013 via mobile

Nothing bad to say except the Internet in the room is horrible. The pool Internet was OK. This is not a bad thing if you are looking to get away but for me I was forced to work a couple of hours on vacation and needed then Internet.

We upgraded to a honeymoon suite room 1700 and it was well with worth the money. All the staff was friendly except for one or two bartenders but other than that everyone was extremely pleasant. We even walked over to the ritz Carlton one night for a drink and we realized how lucky we were that we were staying at the vine. So many more options and the staff was very friendly. All the food was great even the ribeye on the room service menu. I tipped all the servers 2-20 US dollars depending on the service and it was very appreciated by all the staff.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pmills2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ohio
Level Contributor
285 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed January 21, 2013

We spent 4 days and nights at Secret the Vine in Cancun. This is our first experience with an "all inclusive" property. It is very new and the property is beautiful. It has every amenity you can think of for staying on the beach. Beautiful pools and plenty of them, Lots of outdoor seating, a gorgeous beach. The rooms are spectacular. We upgraded to a room that is huge with a big balcony overlooking the Caribbean Sea and the bay. The beds are very comfortable. The shower is very large. All of the products, sunscreen, lotion, shampoo, toothbrush, etc. are provided. We had service twice a day. The staff is very courteous and accommodating. They speak to you when they encounter you in the hotel. Very friendly. The food is very good and plentiful. We had no trouble getting into the restaurants we wanted to be in, especially since it was just two of us most of the time. There might be a wait for a bigger group. We came here for a business meeting but our meetings ended mid-day so we had the rest of the day for relaxation.

This is like a cruise ship only on land and the other big plus is everything was included. I think we paid about $300/day per couple and I feel it was worth every penny!

Room Tip: Upgrade if offered. Our upgrade was about $35/night total, not per person.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets The Vine Cancun

Property: Secrets The Vine Cancun
Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 181 Hotels in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Official Description (provided by the hotel):
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 
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