We stayed at Secrets the Vine in early October 2012 and had a wonderful time. As many have said on the forum the resort operates as its been open for several years and not just a couple of weeks. I have stayed at LeBlanc, various Palace Hotels, and Sandals. This was my first Secrets experience and I would definitely come back.
Arrival - Wonderful
Upon arrival we were greeted by name by hotel staff with a glass of champagne and introduced to Rafael who did a wonderful job of giving us a touring and letting us know about the hotels services and amenities. We were then escorted to the 21st floor Preferred Lounge and introduced to Maura. Check-in was a breeze and our room was ready early as we arrived around 2pm. The lounge is a small area with some canapés, wine, bar and coffee/tea service. People tend to congregate at the Lounge when it rains or later in the day. We where then escorted to our room by Daniel our Butler who gave us a tour of the room and showed us how to use the lighting system. In addition, he briefed us on Butler services such as free ironing and unpacking of luggage. We ended up not using either but did request from the pillow menu.
Pre-Arrival - Zuleica is wonderful
We had a couple of questions and requests prior to arrival and Zuleica was amazing in getting back to us and answering any questions. In addition her Facebook page provided additional information to help us prepare for the trip.
Room - Amazing
We stayed in room 2532 - a Master Suite. The room is beautiful and a technological marvel. The lighting system is great but takes some getting used to. I love that the rooms have real ceiling lights and not just lamps - it makes a huge difference. The bed is very comfortable. Its a firm pillow top mattress which provides great support without being hard. We requested tempurpedic pillows which were also very comfortable. The only minor issues have been discussed before and I am sure will be eventually resolved. The shower caddy in the main shower is awkward and should be fixed before it causes damage to the shower controls. And there is no full-length mirror - even in the Master Suite. I think these might not have arrived as the renderings show a mirror. While we were there they installed the circular coach in the bedroom, which makes me think the mirrors might be on there way eventually. The Master Suite and Suites ending in 30 on each floor benefit from a double entry door which basically ensures you do not hear any noise in the hallway.
We basically tried out each pool and the beach area. Service by all of the pools was wonderful. In the main area Alejandro and Cesar were wonderful serving us near the activity pool and by the long terrace pool. We always found loungers without a problem and you can have as many towels as you want. Also I did not see the issue of empty loungers being held by guests who never show up. Pool staff will help you set up an umbrella if you want one. By the beach they will help you set up your lounger in the area of your choice. I found the drink service not as good by the beach because it was understaffed relative to the pool area. While we were there the beach was VERY popular - more so than the pool area. The beach was generally clean and beautiful. There is a sandbar in front of the property that is not as prominent relative to Sandos. Also I was not a fan of the beach loungers - they are somewhat narrow and the arms stick up on the side. I am not a big person but they make you feel claustrophobic and since I am clumsy I hit myself against the arms. This is probably my only real complaint - I wish they had plush loungers available similar to the ones at Sun Palace. We also checked out the Preferred Pool, which is very nice but can get crowded. Cesar at the Preferred Pool provides wonderful butler service and ensures that only Preferred guests are using the pool in a nice and subtle way.
The food is generally very good, especially the sea food. Occasionally you will order something and it is different from what you expected. Just remember that you are in a foreign country and be a little adventurous. We went to Market Cafe for breakfast and had room service for breakfast and both were yummy. We went to Market Cafe and Seaside Grill for lunch. Seaside was our favorite. While we were there Olio was not serving a la carte but grill style which I imagine is more popular. For dinner we went to Nebbiolo (twice), Blue Water, and Olio. We tried to check out Market Cafe but one night it had been converted into a buffet and the other it was closed. Olio was a very nice outdoor setting but because it rained a lot while we were there it was practically empty. We also watched a game at HalfTime, which could get very lively at night. There are so many bars at the hotel you would have to make a deliberate effort to visit all of them. Generally the drinks are good and the glasses are very nice at the beach/pool and not the cheap small ones at many AIs. I only drank white wine as I am very picky when it comes to reds. I found the whites to be nice for dinner or just a drink at the bar.
Preferred vs Non Preferred
We stay in the Preferred Club because at the time of the reservation we thought free internet was available only to Preferred Guests. Internet is free for every guest but we still enjoyed the Preferred Club amenities (higher room floors, easy check-in, access to the butlers). Throughout our trip Vanessa, one of our butlers, consistently asked if we needed anything and if we needed help packing. I would recommend the Preferred Club if the
difference is less than $25/night. Otherwise it probably is not worth it.
The gym is very nice and modern and I loved going to the 12th floor as it smelled great (reminded me of LeBlanc). We did not use the spa but I am sure it would have been lovely.
And like many posts I fell in love with the Coffee Bar in the lobby. They will make the drinks using soymilk, which is wonderful for us non-milk drinkers. The cappuccinos were perfect –definitely better than Starbucks. Also as a quick update the cracks in the Hotel's curtain wall on the lobby area where all being replaced while we were there. So this should not impact future travelers.
If you are considering the Vine it is probably one of the best AIs on the Cancun Hotel Strip. If you are looking for a more tropical resort go to one of the other Secrets Resorts. The Vine is much more of a hip and modern hotel with great amenities but not the space/foliage you will expect from the resorts south of Cancun.
- Official Description (provided by the hotel):
- Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more less
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