My husband and I travel extensively all over the world and this is hands down the best service I have ever received in a 5 star hotel. The attention to detail, the unbelievable customer service, the dining, the facilities, its just perfect.
We booked the hotel long before it had opened on Expedia which offered a complimentary upgrade to a preferred guest room. We had never been to Mexico before and I actually had no idea what preferred guest even offered but booked anyway.
From the moment we arrived we felt like everything had been taken care of for us. We were given a cold towel and whisked off to the 21st floor for private check in. Our luggage was prompt to come to our room and our concierge was incredibly informative.
We dined at all the restaurants and the food was 5 star at each one as was the service. On the last night my husband organised a private dinner on our balcony and it was absolutely beautiful. Much more private than the beach and an amazing view. Our waiter Victor really made the night for us with his great customer care.
We visited the spa daily and tried a variety of treatments high were all terrific. The spa is beautiful and so relaxing! I could have spent all day there. The hydotherapy pools are a must. On my second day I started to feel a little unwell, throat and muscle pain and he spa manager Jeorge, went the extra mile making sure that some hot herbal tea, lemon and honey were sent to my room as I rested. Now that is AMAZING service, I will never forget that.
Prefect for couples, such a bonus that there are no children. Book the preferred guest, it gives you access to the preferred pool on the 12 level which is much quieter and intimate than the regular pools. And the higher floors are a lot nicer views. Cant wait to come back.
- Official Description (provided by the hotel):
- Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more less
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