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“Holiday we will remember.”

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Sandos Cancun Lifestyle Resort
Ranked #27 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed July 27, 2014

We had really nice stay. Hotel was nice and clean.The food was excellent. We love days and evenings programs: mentalist (oh my god, scary...:-), poker night, casino night...voleyball, football ..But the best thing at the hotel is staff. Where should I start? We love Becca. she was the nicest person we have ever met. also Sergio. We really miss Paula, it was always better day when she greats us at the morning..Rosalio at the beach bar and all beach bar staff and many many more. I would like to thank u all for that.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Lenka B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded August 4, 2014

Dear Guest,

On behalf of all the staff working in Sandos Cancun, I would like to thank for choosing us to spend your vacation in Cancun, as well for those wonderful comments for our labor. We are delighted to know that this was a vacation that you will remember, this is the best reward for our hard work.

We truly hope to have you back at Sandos Cancun reliving those memories and creating new ones.

Warm regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,478 - 1,484 of 4,362 reviews

Reviewed July 25, 2014

Great little resort. Only issue is the front desk. When we arrived, one person working the front desk while 4 others were standing there. Finally out turn came and the person started to help and they the person started to help 2 other people while 4 others were standing there. Went back to change room since we had 3 rooms on 2 different floors. Asked three times and got three different answer and we didn't get to move to the same floor. No Supervisor on duty all the time. We asked to speak to one and they were at a meeting till 6pm (we asked at 1000am). Enough of the bad part, the good part. The staff was friendly (except the front desk). Quiet and close to the beach. Very good for families. If you are looking to party, this is not the resort to stay. Food was ok, not too bad for an all inclusive. Maid service was prompt and friendly. Small resort and they had nightly entertainment. My son love the fire dance show. Overall we had a good time except when we had to deal with the front desk. If the front desk had no issue, I would of rated it higher. First impressions go a long way.

Room Tip: I had the deluxe room but stay away from the tennis court side, there are large air vents and it is...
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  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded July 28, 2014

Dear Guest,

Fisrt of all, I would like to apologize for the inconvenient during your check in, as you have said first impressions do count, however, we also believe that we always deserve a second chance to change our perception.

It is important to mention that all of the requests are subject to availability, upgrades, type of beds, adjoining rooms and floors, be sure that when we have the availability and the opportunity to honor your request we graciously do it, but during high occupancy seasons sometimes is not possible even if we have the best disposal.

Once again, receive our sincere apologies and we hope to have the opportunity to welcome you back and provide you our real Luxury Experience from beginning to end of your vacation.

Kind regards!
Martina Rodríguez
Director

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Reviewed July 23, 2014

Great hotel, great service, great beach! be back for sure!!!! the staff from the pool is very helpful very good drinks and the food is amazing. Specially Liz from the kids club is a very importat asset for the hotel.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Rafa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded July 28, 2014

Dear Guest,

We appreciate you to share with us your excellent experience at Sandos Cancun as well as your good comments for our staff, we are the firsts to believe that we have talented and valuable staff, for us, our staff is our most valuable asset.
It will be a pleasure to welcome you back to your home in Cancun.

Best regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014 via mobile

This resort is small which was fine by me. My boyfriend and I stayed 4 nights 5 days. Once we arrived to hotel they had champagne and a rose handed to us. The staff is extremely friendly although you constantly have to keep leaving a tip for good service. The drinks are extremely watered down during the day. The bartenders inside the hotel bar made great quality drinks at night after 10 pm. The pools outside are always hot. Hotel is really clean. Room service comes in twice a day. There's a couple men on the side of the hotel selling packages and excursions which are super overpriced!! We purchased a package for xcaret and explor for $478 dollars. Out on the beach people are hustling so instead we got same package for $360!! It ended up being Go Mexico company with transportation! We ended up canceling our excursion with the people with the hotel. Not sure if I would come back to this hotel might want to try something else.

Stayed: July 2014
Thank Gabyve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded July 28, 2014

Dear Guest,

Thank you for choosing Sandos to spend your summer vacation in Cancun. We are so glad to know that you truly enjoyed your stay and the personalized service that we offer.

I appreciate you to bring to my attention your perception about the drinks, here at Sandos Cancun we care about the quality of our beverage selection, rest assured that we will work on this opportunity area.

At the Hotel you can find tour agency hospitality desk, even though it’s an external service, we recommend them due to it’s a guaranteed and safe service.

We truly hope to have the opportunity to welcome you back on a second visit to Sandos Cancun.

Best regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Stayed 8 nights at the end of October. My spouse fractured her arm (off site) at the half way point of our trip, so unfortunately had to rely heavily on room service for the last four days.

PROS
-Low occupancy at this time of year, never had to wait for an elevator or service at a bar
-Beach beds and pool loungers were always available
-Super clean, no musty smells
-Wonderful housekeeping
-Good experience at the Japanese show cooking restaurant
-Good location in the hotel zone
-Pool snack bar was good for pizza, wings and fries
-Beautiful lobby bar area
-Family resort but has an adult oriented feel


CONS
-Arrived via private transfer at 2 PM - No one available to take our luggage - had to drag 4 pieces into a quiet lobby - no welcome drink offered
-Once checked in a "concierge" pounces on you to give a tour of the facilities (no tour required - this place is really small) - He actually wants to arrange a timeshare presentation. We declined and for the next 8 days he waved hello when we would see him
-Limited room service menu and they never got it right. Things were always missing, No syrup for the pancakes, no butter for the toast, no ketchup for the fries, no milk or cream for the coffee. If you asked the staff to deliver anything missing, it would take at least 30 minutes.
-Besides the Japanese (reservations required) restaurant, the Seasons restaurant was closed 3 of the 8 days we were there leaving only one dinner option which was usually buffet. The weekly seafood buffet was replaced with a halloween buffet and there was no hint during our stay that lobster was available.
-Lobby bar was never well stocked. For 8 days I had to go to the pool bar to get vermouth for my manhatten, then back to the lobby bar for Crown Royal. Had to go to the restaurant bar for Gran Marnier and on one occasion they ran out of house wine.
-The general manager was invisible for our whole trip except for a champagne reception in the lobby bar where she gave a speech, introduced some key staff, handed out a few door prizes and left without circulating with the guests. (The champagne was really awful but was served in Moet Chandon ice buckets and no munchies were provided).
-The early afternoon shaded pool area resulting from the neighbouring high rise Secrets the Vine.
-No significant entertainment

The main difference from an average place to a luxury experience is attention to detail and providing a quality product.
This place is capable of this, but did not deliver.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Service
7  Thank holababa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

This is the second time I have been to Mexico this year. First time we stayed in Riviera Maya, and this second trip is obviously in Cancun. I found staying in Cancun a lot better than staying on a sole resort as I had done previously in the year. Your able to walk out f the hotel without the expense of Taxis to and from the hotel. If you get restless as I often do then Cancun is the location for you.
Having already been to mexico this year I was pretty confident at what to expect from the people and the location. But on arrival to the hotel we were blown away. The staff were even more friendly than in our previous hotel (which I felt would be impossible, so well done Sandos). The location of the hotel is offset from the road and at first I wasnt sure about it, but when we walked inside I was blown away. Very classy, clean and welcoming. It is only small but it makes up for its size with great character and once again amazing friendly staff. The rooms were as nice as the lobby and I have no complaints.
We thought it may take a few days to settle in to the hotel, get to know staff and guests etc as t had done on our previous visit to Mexcio. In Sandos this wasnt the case, as it is small, every one gets on well and there is a real welcoming atmosphere. This is helped by the pool/ entertainment concierge staff, who make all feel welcoming by being nice and not pushy. The make all welcome to the activities and make every thing fun. One member of this team that made us feel particularly welcome was a lovely woman named Beccy. She would never pass without making us feel special and asking us how we were, these little things made our stay the best holiday we've ever had.
I would highly reccomend this hotel, for Location, cleanliness, Size, Staff, activities, beach, food, and basically every thing else you could name.
Well done sandos, we had an amazing time, and thank beccy as we took a real shine to this woman, she is amazing at her job.
Really sad to go, but we will definitely return.

Thank you

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Scott_a_90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

I think I was there with Steve. Not near the issues he had, but, definitely NOT as advertised. We went the week after the 4th of July. The room was wonderful. No special service as advertised though. "Stocked" mini bar in the Sandos Suite had 4 beers and soda water. Definitely not the "Bottle Service" we were led to believe at first for the additional money we paid to be up there. We didn't find out why until the second day when the pushy sales people told us to have the "special service" we would need to spend 39,000 USD (yes 39k) to get the "Black Arm Band". "Adults Oriented" = Kids out the WAZOO! It was a nightly ordeal on the 8th floor to hear a screaming infant at 10:00 thru 3:00. Kids in the one and only late night "Bar One". Kids urinating in the extremely hot pools. One of the infants had a blow out in it's diaper in the only cold pool. Not much going on at night. One bar open after 10:00. Not top shelf drinks served, and if you want okay service, you need to tip the staff constantly. I wouldn't recommend this place for the money we paid. You can get 10x better service for that price next door at Secrets.

Room Tip: Stay away from the "Royal Elite" guys...
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  • Stayed: July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
6  Thank Bryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandos Cancun Lifestyle Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 177 Hotels in Cancun
Price Range: $287 - $904 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Lifestyle Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
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