Really enjoyed our stay at Sandos. Staff in bars and restaurants are very good and friendly. Everytime we had to ask the front desk for help it took forever to get a result. We moved from 2 double beds to a king-bed room (we had requested this, but as the hotel will full and we checked in late in the evening no rooms available), in our new room the fridge did not work. We ask reception to fix or change - it took 2 days before this was solved and only because my boyfriend escalated to the manager on duty. 2 days with no cold water in the room is a long time when you are in Mexico!! The pools were all in the shade of the big Secrets hotel next door just before 2pm, which is a pity, if you are there to tan and relax in the sun you need to get a sun bed on the beach.
The food was surprisingly good. Excellent breakfast and the fish and meat for lunch/dinner was lovely.
The SPA is AMAZING - however a bit pricey (went twice to get a facial and a massage)! Check out the daily updates for deals etc.
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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