We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“very good”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sandos Cancun Luxury Resort
Ranked #28 of 182 Hotels in Cancun
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very good”
5 of 5 bubbles Reviewed February 16, 2014

we just came back from Cancun. We liked the place. Service was great, especially Seasons restaurant. Food was high quality! Jorje is very professional waiter with great personality. All staff was highly professional. Only one of my concerns is that there was not enough umbrellas on the beach.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadiya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 17, 2014
Dear Guest,

Thank you for sharing with us your Luxury Experience at Sandos Cancun. We are delighted to know that you truly enjoyed of our fine dining experience at Seasons, where the Modern Cuisine and touches of Molecular Gastronomy make it a culinary experience.

We appreciate your feedback, rest assured that it has been addressed to work on it.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,011 reviews from our community

Traveler rating
    2,468
    916
    354
    150
    123
See reviews for
857
1,995
87
74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (745)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Farnborough, UK
Level Contributor
173 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed February 16, 2014

This is a good quiet hotel. The rooms are spacious, the beds are comfortable, the bathrooms are huge. We had a bath, a shower AND a separate WC. It was our anniversary so the management laid on sparkling wine and chocolate dipped strawberries and decorated our bed with petals for our first night :-)

At this time of the year a good portion of the pool area goes into shade late morning, good for those of us who avoid direct sunlight.

Food is generally good and varied, however the hotel was far from full and some of the vegetables were cold which was disappointing.

The Japanese and Seasons restaurant are worth signing up for, however we found the food from the menu at the pool restaurant very good unlike some of the other reports

Very friendly and helpful staff..

I would recommend this hotel if you can a deal.

Room Tip: Ask for a balcony, high floor, near the sea.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stmalcolm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 17, 2014
Dear Guest,

I would like to thank you for choosing Sandos Cancun, it has been a pleasure to welcome you to celebrate your anniversary, we are glad to know that you liked the special detail we had for you.

All of our bathrooms feature separate shower and bathtub, vanity lighted vanity mirror, hair dryer and high quality amenities to treat yourself.

Do not hesitate to come back to Sandos Cancun, it will be an honor to serve you again and this time provide you an excellent vacation.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 14, 2014

I will start off by saying this is our 7th trip to Cancun (wife and I). Excellence is our stand-by (4 visits) and then we generally stay at another location between the Excellence visits to try something different. We booked our Sandos stay based upon the high TripAdvisor marks left by previous guests. After our stay, I am kind of surprised by the level of reviews the hotel receives (high). Although I could never say it is a bad hotel I don't think many of the reviewers would give the same, high, grades if they had stayed at some of the other resorts Cancun has to offer.

Pros:
Clean hotel
Nice room
Comfortable beds
Convenient location


Cons:
Not enough chairs or umbrellas (only 17 umbrellas on beach for all guest to share), would need 3-4 times this many to approach being adequate.

Lack of activities, music, etc.

Hotel is perpendicular to the ocean. For this reason, there are very few rooms that are true ocean front.

Room Tip: Don't bother with the suites. We switched from Sandos suite mid trip as we had to change our ori...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rosie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 17, 2014
Dear Guest,

All of our rooms offer partial views to the ocean and to the lagoon that most of our guests truly enjoy, as they can admire magnificent views to the Caribbean Sea and breathtaking sunsets by the lagoon side, a true nature’s spectacle.

Our high rankings and reviews are made by first time, experts and seasoned travelers whom have enjoyed a Luxury Experience; that is why of our excellent reviews.

We appreciate your feedback, positive criticism is always welcome.

Kind regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed February 13, 2014

Just back from an 11 night stay at the sandos, first impressions were lovely. The foyer is impressive and our room was spacious with a small balcony but a nice bathroom. There are 4 restaurants all of which have much room for improvement. The zango (buffet) restaurant serves a very poor selection of food, the 'hot' food is only Luke warm at best but they will microwave it for you! Breakfast is also served in there and that is the same, also if you wish for milk on your cereal there is only one milk urn which runs out quickly and none of the staff seem to know where to go to get some more! The tea and coffee for the first 3 days was seved to us cold and you will be hard pushed to find a teaspoon to stir your morning cuppa! The gaijin restaurant is Japanese style and whilst not Japanese food, at least it's cooked fresh and is hot, st trop is a disgrace- food lays in trays for hours on end, however you can order from a menu and burnt pizza and seriously overcooked chicken are often served to you. Vanessa in bar one is a star, always a smile and nothing was ever too much trouble for her. We were told there was no more of my husbands tipple left- sorry he would have to drink something else, Vanessa sorted this out for us, shame she isn't put in charge of the food!!

Room Tip: Choose a room with a balcony that overlooks the pool, at least you will get the sun on it
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 17, 2014
Dear Guest,

We appreciate your acknowledgement to our talented and hard working staff, it’s always good to know that our work is appreciated.

It’s hard to know how you could find a poor food selection when we have more than 20 different menus available for lunch and dinner choosing between a la carte dinner, set course menu or buffet; however, we will take your suggestions as we always listen to our guests’ criticism.

Kind regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 12, 2014

I have stayed at Sandos 4 times now, with my last visit in June 2013. I just persuaded 4 of my friends to cancel reservations at secrets on the vine to try this hotel out first. First i was a bit disappointed to see some bad reviews about this place. My overall experience has always been wonderful, especially the pool side and beach service!! The lunches at the pool area was always wonderful, they had lobster,shrimp, burgers, grilled to perfection. True, there isnt 10 different restuarants to chose from but the ones they have were plenty and had great variety. They even had a special dinner at pool side one evening for all guests, it was beautiful. Rooms are super clean and nice size, mini bars could use a little refresher. If your looking for party central and loud music, this isnt the place for you, but if your looking for serenity and a romantic, adult vacation spot this is definately the place to go. I hope Sandos continues their excellence service,especially since I've just referred friends there, lol!!! otherwise they will come after me. If I could suggest anything is that the restuarant poolside stays open just a little later and they stock up on mint for the mojitos, as they ran out when we were there. Thanks Sandos!!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank me2011_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 13, 2014
Dear Guest,

First of all, allow me to thank you for preference for Sandos Cancun. We are truly honored and grateful for your recommendation to our Resort, at Sandos Cancun, we continuously strive to meet your needs and expectations.

We have all worked hard over the past year to develop a unique gastronomical experience unparalleled to any other; our Total Gourmet Experience where you can try different Gourmet food every day and night of the week in sophisticated and modern atmospheres.

All of your suggestions are very valuable for us, be sure that we will take them into consideration.

Do not hesitate to come back to live another Luxury Experience at your home in Cancun.

Warm regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 12, 2014

This hotel is a MUST for honeymooning couples or couples romantic get away. Rooms, dining, beaches, views and pool area were beautiful but the best thing about this resort is their STAFF. We were there over super bowl and they went above and beyond to make it a special event. Their warmth and smiling faces were the first we saw in the morning and the last we saw at night. No request was ignored. We went there for our honeymoon and my husbands birthday and he was treated like a KING.. I am going back next year for my birthday. We can't wait to see all of them next year.

Room Tip: We were on the 7th floor and had beautiful views of both the beach and the lagoon. Loved it...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 13, 2014
Dear Guest,

I would like to thank for your preference in selecting Sandos Cancun to spend your honeymoon.

Your kind comments for our staff are greatly appreciated as all of us here at Sandos we work hard for you to enjoy a real Luxury Experience, where our personalized distinguishes us.

We will be waiting for you, it will be our pleasure to serve you and treat you like our queen.

Warm regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 12, 2014

Overall experience was exceptional. Seasons Restaurant was by far our favorite; gourmet dining, superb presentations and excellent service (ask for Jorge). Pools (3) were laid out with magnificent views of the aqua ocean waters. Had a very minor issue with the AC on the main lobby floor, health club and gym being a little too warm but this would not a deterrent as I would return in a minute.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank kess2200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, February 13, 2014
Dear Guest,

Thank you for taking the time to share with us your Luxury Experience at Sandos Cancun.

We are delighted to know that you truly enjoyed of pleasant moments at our collection of three heated infinity pools that appear to blend with the turquoise waters of the Caribbean.

We will work on the opportunity areas you mention on your feedback.

It will be a pleasure to welcome you back for another exceptional vacation in Sandos Cancun.

Best regards!
Martina Rodríguez
Drirector
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
3.4 mi away
Dreams Sands Cancun Resort & Spa
3.7 mi away
The Westin Resort & Spa Cancun
1.7 mi away
Beach Palace
Beach Palace
#14 of 182 in Cancun
4.5 of 5 bubbles 5,683 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
CasaMagna Marriott Cancun Resort
0.5 mi away
Paradisus Cancun
Paradisus Cancun
#22 of 182 in Cancun
4.5 of 5 bubbles 8,742 reviews
3.4 mi away
Sun Palace
Sun Palace
#10 of 182 in Cancun
4.5 of 5 bubbles 5,877 reviews
Show Prices
Show Prices
Show Prices

Been to Sandos Cancun Luxury Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandos Cancun Luxury Resort

Property: Sandos Cancun Luxury Resort
Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 182 Hotels in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, Cheap Tickets, Travelocity, Hotwire, Despegar.com, Jetsetter, HotelsClick, getaroom.com, Cancelon, TripOnline SA and Evoline ltd so you can book your Sandos Cancun Luxury Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing