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“Excellent Experience - 2 months later I am still talking about it...”

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Sandos Cancun Luxury Resort
Ranked #28 of 181 Hotels in Cancun
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Experience - 2 months later I am still talking about it...”
Reviewed December 14, 2013

I am a frequent traveler, but this is the first time I have written a review. I was compelled to write it after the amazing experience I had on vacation and to specifically mention those individuals that provided us with an unforgettable experience.

This hotel is truly a hidden gem. This boutique hotel experience is tucked away between larger, louder, less personalized hotels. If you are looking for a relaxing escape from your busy and stressful life, this is the place to regenerate. When we arrived we were greeted warmly by Veronica at the front desk. Though we arrived early, she – with her colleague – checked us into our two rooms simultaneously, coordinating to get us rooms close together with excellent views.

After arriving we had lunch outside served by Viveros, the food was fresh and delicious. Every recommendation he made was a good choice from drinks to dessert. All of the umbrellas were taken so we wandered around the pool in search of shade, no sooner had we started looking than Alejandro approached us and set us up in a shady twin cabana to save us from sunburn. Before the end of the day he had already reserved our space for the next morning.

Viveros and Alejandro continued to provide us with outstanding service by the pool every day they were there. Not only did they remember us and our preferences each day, they checked in regularly and gave us excellent pointers for making the most of our experience at the hotel. The rest of the staff is excellent and provide great service, but these two were missed on their days off.

Daniel put on an excellent show in the Japanese restaurant, and his sushi class during the day was extremely entertaining. The food was delicious and the class was made even more engaging by the entertainment staff. They hosted events effectively, inviting yet not pushy about getting people involved, keeping the ball rolling and making sure everyone that wanted to attend had a great time.

The only drawback to this hotel for me is the noise. Tile floors with furniture scraping along them as other guests and staff move throughout the building – the sounds echo, disturbing any hope of sleeping in late into the morning. I made up for the missed sleep by napping on my lounge chair during the day.

Our overall experience was amazing, relaxing, genuinely stress-free and fun. I am already planning my next trip to this hotel.

  • Stayed October 2013, traveled with friends
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Helpful?
3 Thank GirlsTravelUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Summit, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 10, 2013

Traveled with my fiancee in late November 2013 for 6 days.

Checkin: Our flight was early so our room wouldn't be ready for a few hours but the front desk quickly registered us, took care of our luggage and set us up with wristbands for full access of the resort. I forget the name of the woman who helped us (that day and others). Elaria? If management reads this please forgive my spelling, she wrote it down for me but I misplaced the card.

Room: Requested an ocean view when booking the resort (4 months prior to stay). They were unable to guarantee this. When we checked in they gave us the closest room at our price range to the ocean on a top floor. Very happy with that. Rooms are typical mid-high range hotel rooms, nice enough without anything too special.

Pool/Beach Service: This is where the hotel made it's mark for us. Servers were attentive without being pushy, and Oscar remembered us after the first day and kept our drinks of choice full so we rarely even needed to ask. Sandos also employs 2 guys (Maurcio and Alfonso) to run events down on the beach and by the pool. They were great at getting people to play volleyball (pool + beach) or with cooking lessons. Without them it seemed people just took naps in the sun but b/c of them we were able to meet a few other couples and have a much better time at the resort, so thank you very much Maurico and Alfonso.
--As other reviews have noted, the mega-resort next door Secrets blocks the afternoon sun up at the pool level. We noticed that from about 2pm on the entire pool area was in the shade during late November.

Food: Zango Buffet was great and rotates different styles. Very high quality for buffet food.
Gaijin was a hibachi grill. They performed every trick I've ever seen from a Hibachi place.
Seasons required pants and more formal clothing. While I had some packed, we just never got around to being more fancy than flip flops.
St Trop was pool side food. Think diner food served with a margarita while you play volleyball.

Spa: Booked with LivingSocial so we got a complimentary couples massage. Very relaxing and the staff was very attentive. Whatever the neck pillows are scented with is now my new favorite smell.

TL;DR -- Great staff at a smaller resort that takes the time to make sure you have a good time. Some downsides such as pool sun and building layout, but easily over looked in full experience.

Room Tip: The length of the hotel stretches from ocean to lagoon so if you don't have one of the end rooms...
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  • Stayed November 2013, traveled as a couple
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Helpful?
2 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 9, 2013

We stayed at Sandos for 8 nights.....early Dec. 2013. We had a room facing the pool/ocean. We had twin 1 year olds with us and so our perspective may be unique but hopefully this will add insight into our stay.
The first day we were here, there was a lot of wind, and it was cloudy. Not the best start. Our room was available at noon as soon as we arrived and we were even upgraded to a nicer room. The rooms are nice, but a bit tight since we had two cribs in the room as well as a double stroller....but still, we managed fine. without those three items, the rooms are plenty big. Room service was fast! (15-20 minutes for pretty much anything). Restaurants were good but limited. the Japanese restaurant was great....plenty of food and pretty fast i guess. we went these 3 times. we went once to the Seasons restaurant but the service was a bit slower as the restaurant is more fancy...but the food was fantastic!.....well, the food was fantastic pretty much everywhere!!!!!
Breakfast is always buffet at Zango (only place that's open) with plenty of choices. Very well done. Lunch is always either at Zango (buffet or al a cart depending on hotel occupancy level. High occupancy = buffet) or at the pool. (those are the only two places open for lunch).
Both places are great. (try the brick oven wood burning pizzas, and the Flank steak that's always on the menu. Both VERY good!). Oscar is the server outside and very attentive. Thanks Oscar :-) There was another gentleman that also served us outside but can't remember the name. He was also very good. So was Erik who served us at Zango. Very professional! Kudos!

We were a bit disappointed at first with the pool situation.....darker color tiles than what we're used to but it's done (i think) to attract more heat. The pools were always clean and amazingly refreshing. a bit cold at first but with a day or two of full sun, Amazing!!! (the heated pool was also great. one of 3 pools they have)

The sun DOES leave the upper pool area by noon (this time of year)....and the pool area alltogether by 3 or so. This is due to the big Secrets hotel next door casting a shadow. i was told this wasn't a problem other times of the year. The space between the buildings also creates a tunnel effect....so it may be a bit windier than normal near the pool area...but with a bit of sun, you won't even notice.

Alfonzo and Ricardo at the volleyball/entertainment team were very good folks. we enjoyed their company and became friends. We hope to see them again soon. :-)

Overall, Excellent hotel/staff/service. We've been to alot of great resorts over the years but Sandos Cancun was probably the best overall quality/Value. The food is also amazing....did i mention that? :-)

Thanks to Veronica and ms. Martinez (hotel manager) for their hospitality.
There's a lot more to say but not enough time.....Email me directly if you have specific questions and i'd be happy to answer any.

Definitely go check out Sandos. You'll enjoy your time! Check out the pictures i'm also including....of the beach and the food :-)

Room Tip: Wake up early to take advantage of the sun at the pool area. The sun is hot starting around 9am so...
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  • Stayed December 2013, traveled with family
    • Value
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Helpful?
5 Thank Going_to_Kauai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2013

This was our second of many trips to Sandos Cancun. The resort and its staff offer a truly luxurious experience from start to finish. There are a couple individuals in particular that stood out during our most recent trip. Alfredo the bell hop is very knowledgeable about local attractions and activities. Miguel Vasconcgcos, who was the bar tender in Zango is always polite and friendly. Enrique, a waiter at Zango provides exceptional service and is very friendly. Alejandro, who works the canbanas by the pool area is very attentive and there to make sure you have the cabana you want during your trip. Oscar, a waiter at St. Trop is wonderful and also very attentive. There is another waiter at Zangos, who is usually there in the morning, I believe his name is Miguel as well. He typically works the section on the far side of the seating area, with the couches along the windows. He was there during our last visit and we actually requested to sit in his section in the mornings due to his wonderful service. A great experience, can't wait to go back.

Room Tip: Be sure to get a room with the ocean and lagoon room. The balcony and the view make it worth it! R...
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  • Stayed November 2013, traveled with family
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Helpful?
Thank SURFCANCUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 6, 2013

Returned to Sandos for the week of Thanksgiving again this year. The staff,food and service could not be better. Nadia greeted us at the front desk and remembered us from the previous year. You immediately feel like you are on vacation when you step in the door. A lemony wash cloth to cleanse your hands after the long travel,a glass of champagne and a red rose for the ladies. That evening before dinner, a tray of meats, cheeses and more champagne was sent to our room,welcoming us for our return. The staff at poolside and in the dining rooms always managed to remember your preferred cocktail and even how and when you wanted your coffee at breakfast. This resort truly lives up to it's high rating. Linda & Mike K.

  • Stayed November 2013, traveled with family
    • Value
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Helpful?
1 Thank mike4908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 6, 2013

My wife and I came here for our honeymoon in the begining of November and from the time we were picked up at the airport everything was perfect!! We were greeted at the front desk with 2 glasses of champagne and a rose for her. After checking in, we sat down with the concierge and he went over all the different things to do at Sandos and around Cancun. I can honestly say, what you see in the pictures on their website is exactly what it looks like in real life. Very rarely does that happen. The entire place, from our room, to the restaurants to the pool area is was kept spotless. As part of our package, we had the couples massage which was top notch and the perfect way to start the morning of our first full day there. For the food, we tried and really enjoyed every restaurant they had. The breakfast spread at Zango was so large and impressive that there will be something for anyone. Dont let the name of "snack bar" fool you for the St. Trop, it was everything from ceviche to flank steak and the wood oven pizza was great! If it wasnt for me wanting to try all the different places, we probably would have eaten lunch and dinner there everyday. It was all fresh tasting and delicious, not to mention the drinks, which were superb. Every staff member there we came in contact with were extremely friendly and helpful. This was our first time visiting Cancun and will not be our last. From the service and experience we had at Sandos, this will be the only place that we will stay at in Cancun! Thank you to everyone at Sandos for making our honeymoon better than either of us could have imagined!!!

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013

Sandos Cancun is AMAZING! My new hubusand and I just got married at this resort on 11/29/13. The wedding planner Miriam was amazing! EVERYTHING was exactly how I wanted and the wedding was amazing. It was about to rain after the ceremony and they got everything moved indoors fast and the reception was AMAZING. EVERY SINGLE STAFF MEMEBER IS AMAZING! From the front desk, to the bartenders, to the room service, everyone is so helpful, and so sweet. We had about 50 people stay at this resort for the wedding and we were all treated great! The staff goes above and beyond to make everyone feel welcome, I couldn't of asked for more. The beach is gorgeous and the drink service on the beach is also amazing. The resort is new and nice and SUPER clean, and the food is great too! I wish I could go back right now! I am so thankful for everyone at Sandos, they made my dream wedding and honeymoon come true.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandos Cancun Luxury Resort

Property: Sandos Cancun Luxury Resort
Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 181 Hotels in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
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