I am a frequent traveler, but this is the first time I have written a review. I was compelled to write it after the amazing experience I had on vacation and to specifically mention those individuals that provided us with an unforgettable experience.
This hotel is truly a hidden gem. This boutique hotel experience is tucked away between larger, louder, less personalized hotels. If you are looking for a relaxing escape from your busy and stressful life, this is the place to regenerate. When we arrived we were greeted warmly by Veronica at the front desk. Though we arrived early, she – with her colleague – checked us into our two rooms simultaneously, coordinating to get us rooms close together with excellent views.
After arriving we had lunch outside served by Viveros, the food was fresh and delicious. Every recommendation he made was a good choice from drinks to dessert. All of the umbrellas were taken so we wandered around the pool in search of shade, no sooner had we started looking than Alejandro approached us and set us up in a shady twin cabana to save us from sunburn. Before the end of the day he had already reserved our space for the next morning.
Viveros and Alejandro continued to provide us with outstanding service by the pool every day they were there. Not only did they remember us and our preferences each day, they checked in regularly and gave us excellent pointers for making the most of our experience at the hotel. The rest of the staff is excellent and provide great service, but these two were missed on their days off.
Daniel put on an excellent show in the Japanese restaurant, and his sushi class during the day was extremely entertaining. The food was delicious and the class was made even more engaging by the entertainment staff. They hosted events effectively, inviting yet not pushy about getting people involved, keeping the ball rolling and making sure everyone that wanted to attend had a great time.
The only drawback to this hotel for me is the noise. Tile floors with furniture scraping along them as other guests and staff move throughout the building – the sounds echo, disturbing any hope of sleeping in late into the morning. I made up for the missed sleep by napping on my lounge chair during the day.
Our overall experience was amazing, relaxing, genuinely stress-free and fun. I am already planning my next trip to this hotel.
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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