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Sandos Cancun Lifestyle Resort
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Reviews (4,674)
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Reviewed December 4, 2013 via mobile

At first the stay started of with a bump, but Veronica the manager at the front desk handled it well and quickly. The food was great , the service even better . If you ever stay here try the Caribbean suite! Beautiful ! The whole stay here, 6nights/ 7 days me and girlfriend felt like VIPs .. The only thing I would recommend is more things do at night ..karaoke , disco , shows etc..nothing to crazy thou..p.s I hope they hold the bottle of tequila we won

Stayed: November 2013, traveled as a couple
Thank JayPaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

We're just from our December Vacation from Cancun. Among our itinerary we stayed at Sandos three nights and four days. Compared with neighboring bigger resort, Sandos seems to be very small at first but after a few hours we found why Sandos can survive betwwen Ritz Calton and Secret the Vine. Although Sandos is small in fact, we felt very intimate and interactive with staffs and guests also. All staffs including the room cleaning staffs, they remember our name and called us by name so that kind of attitude made a good influence to the guest from all over the world enoght to greet each other at many restaurants, especially around the TeppanYakki at Japanese Restaurant. Best of all were Nadia & Ilaria at the front desk who installed a DVD player for my baby and tried to help when I need to local tour agencies and gave us a nice viewing room for our pre 10th wedding anniversary. Our family really appreciate their hospitality during our stay. It was true we'd ver reluctant to choose Sandos because there were some reviews regarding long waiting at the front desk and some tour package solicitation, but we could not find any of them during our stay. I think they expand the operating our of kids club(currently till 5PM) and fitness(till 9PM), they can be flawless. Great access to the nice beach and also nice 3 pools with restaurant can be a strong point of Sandos but we think that kind of merit is easily found at other resort. The reason why my family really want to visit again Sandos is their atttitude and family friendly environments.
Various great foods are addtional joy in Sandos.

Room Tip: Sandos is rather vertical to the beach so all rooms can see the ocean and lagoons at the same time.
  • Stayed: December 2013, traveled with family
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Thank DongHyeock L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

Outstanding service by all staff members (bell boys, front desk, waiters, hostesses, bar tenders, kids club staff, room service, room attendants...all were great) made this a fun and relaxing week long vacation for our family of four. My wife and I were able to enjoy playing with our two kids on the beach and then have a couple of relaxing massages knowing that our kids were having fun at the kids club for a few hours.
Food and drinks were excellent at each of the restaurants in the hotel and at the pool side restaurant.

  • Stayed: November 2013, traveled with family
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Thank PSMYFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

Great staff. Very Accommodating . Food excellent. This is the resort you want to book if you are looking for an intimate vacation. The resort is small in comparison with surrounding resorts. There are three restaurants in the complex and one by the beach. Bus service about a five minute walk from the resort. It cost less than one dollar to go downtown. Laundry facilities just across the street. Taxis plentiful just outside the main entrance. So if you are looking for a quiet vacation, fine dining and great service, this is the place to go.

Room Tip: Recommend second floor or higher with Ocean view.
  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank r0bert0ttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

This is not a large hotel and but has a large and hard working staff. It was perfect for our family of five in that we could sit by the pool and keep an eye on our children who were rotating from pool to ocean.

The service was outstanding in regards to food or drinks and assisting anyone as far as going off grounds for shopping or eating. One of the waiters even took the time to play a little catch with my son when the day wound down.

The Bell Boys, Alfredo and Rene, were fantastic in both their main jobs and giving advice on many other activities and were just great in general conversation.

Room Tip: We stayed in two suites #601/602 which were very large and well kept. You could get a better view at the opposite end of the hotel but with us needing 2 rooms we wanted to keep the price down.
  • Stayed: November 2013, traveled with family
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Thank robert k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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