This was my first time in Cancun and suffice to say, I will be going back soon. 4 nights were not enough!
Resort: 10/10 - Great location and the Sandos beach section didnt seem to have as strong waves as other hotels and the grounds were immaculate. Oh yeah, the 3 inifinity pools overlooking each other with the last one steps away from the beach and maybe 50 meters from the ocean wasn't too shabby either. The gym is extremely new and is what you would expect at an elite $80-$100/month gym in North America.
Rooms: 10/10 - We had the Deluxe room with a partial ocean view and it was stunning. Room 418 gave us a great view of the ocean on the right side and a good view of the lagoon on the left. The cleaning staff came twice a day and our fridge was always stocked. There was a cleaning lady (Lorreinna was her name maybe?) that went the extra mile and hung up all of our dry clothes in the washroom for us. that was a great touch
Food: 8/10 - Breakfast was always fantastic and had a lot of choices (including an omelette station). Zango was great and Jesus did a great job always attentitively serving us. The Japanese steakhouse and Seasons were great at their presentation, but the actual food were better at Zango in my opinion. The drinks were a bit watered down, but if you asked for a double or a triple, it came out proper.
Staff: 9/10 - There were few staff members that stood out, 2 of which I mentioned before and the third being Lulu at concierge. She always had a big smile on her face and always would go out of her way to ensure your needs are met. Two knocks around the staff would be 1) the staff working the pool area could be more friendly and 2) more attentive. My girlfriend got the stomach flu in the middle of the night and when I called front desk to see if there is a doctor on the resort and we were told they could get one for $100 a visit. She refused to go see the doctor, so we just waited it out. I did not get offered any medicine (perhaps they didnt have any) or a follow up to see how she was doing. I'm not saying it was wrong of them, but from the service I had gotten up to that point, I thought they would have helped us in some way. Apart from these minor blemishes, the staff really tried to ensure that you had a great time.
Tips: 1) get a deluxe room above the 3rd floor so you have a great view of the ocean.
2) ask room service to bring you Sandos tequila (it is hands-down the best tequila I have ever had and I am a self-proclaimed tequila connoisseur.
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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