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Sandos Cancun Lifestyle Resort
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Reviews (4,659)
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Reviewed August 22, 2012

This was another 5 night return trip to Sandos for me .As the past reviews have said, the staff is friendly, helpful and smiling.The property was always kept clean and the hotel construction next door has finished.I was impressed that even during off season,they are fully staffed.

  • Stayed: August 2012, traveled solo
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1  Thank scubasteveta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded August 24, 2012

Dear Guest,

We are very honored that once again you choosed Sandos for hosting you when you are at Cancún.

Thank you so much for your kind words for our staff and service. We do not spare when providing the bet service we can offer.

Hope to see you back at Sandos.

Best regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

As you probably read, Sandos is a new hotel management group that is buying old properties or developing new ones. This property has replaced Le Meridien, which was based on a European plan. Sandos renovated the lobby and the restaurants, but the rest of the property has yet to be renovated.

The hotel is located right on the main strip of Cancun, about 12 minutes from the airport, and less than 10 minutes from the downtown clubs. A cab downtown cost 130 pesos each way. We purchased the Sandos Suite, and after an easy, quick check-in, we were given a room on the 8th floor with spectacular views of the ocean and the lagoon across the street. The balcony was great! The room had a furnished living room, a kitchenette, a large bedroom with a sitting area, king sized bed, a desk, an entertainment unit with flat screen tv, and a nice-sized closet. The bathroom was full of marble and had a shower stall, a large tub, a separate area for the toilet, and two sinks. The waterfall shower heads were super strong and made for a great shower. The faucets for the sinks were difficult to operate. The living room and bedroom had separate climate controls and kept the room very cool. The bed was comfy, but the pillows could be better.

We enjoyed the hotels' 3 infinity pools. The beach had soft sand and blue, slightly rough waters. Given the hotel was at 30% capacity, it was easy to find a place to lounge at the beach and pool. We were given Premium access since we had the Sandos Suite. Service at the pool and beach was prompt, attentive, and superb, particularly by Jacob. The hotel grounds were clean and well-kept at all times.

There were 3 indoor restaurants. Only one was open for dinner and breakfast per day. The Japanese restaurant, which was hibachi style, had an excellent show and great service by Alejandro. Zangoes had spectacular food, a beautiful breakfast buffet, and wonderful service for dinner by Guillermo. We only had breakfast at Seasons, which was ok. One suggestion is to put the smoothies that are prepared for breakfast on ice to keep them cool. The outdoor restaurant had decent lunch options.

This is definitely not a party resort. There were many children present. The entertainment team was friendly and provided some activities during the day. A daily itinerary was provided on paper, which was a nice touch. During our August stay, there was no one present in the lobby bar at night. However, there was lots of top shelf liquor flowing ;-)

Overall, this was a good-looking resort with superb service, large rooms, and good food, even by NYC standards :-) Thanks for a great vacation!

Room Tip: The Lagoon Suite, Sandos Suite, and Caribbean Suite have the best views!
  • Stayed: August 2012, traveled as a couple
    • Value
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4  Thank FaithNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded August 25, 2012

Dear Guest,

Thank you so much for letting us know through this forum your opinions about the Hotel.

I am very glad you found comfortable facilities where you could live a Luxury Experience. All of our rooms are equipped with flat screen tv, and a complimentary mini fridge with beers, soft drinks and snacks.

It is good to know that you were delighted by the Total Gourmet Experience. All of our restaurants with their own type of cuisine are an excellent option for lunch or dinner including our gourmet snacks at St. Trop. Defintely without a good service provided it would not be the same. As you remark the beverage selection are premium brands.

We have a chill and quite ambiance at the Resort but we have entertainment activities during the day and night.

Hope to see you back again at Sandos Cancún.

Best regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

Recently returned from my trip to Sandos Cancun and the excellent reviews on TripAdvisor tell the story. This place is perfect. Small enough hotel to not be overwhelming and the staff and quality of pretty much everything is first class. Food, as many have touted is really well executed for an all-inclusive. The food is well plated and tastes great.

Beach and pool area: Both are terrific. We were there during the down season so you pretty much had your pick of a chair and had the pool to yourself but the area is very nice even with the new mega-resort (Secrets) next door. The pools overlook the ocean which is on a nice strip of the hotel zone. Poolside waiters were always checking up on you to make sure you didn't need anything.

Rooms: what you would expect. Very clean (our lampshades had some sort of de-colorization on them but nothing big) and the maids would sometimes re-make your bed more than once a day so everything was nice and neat. The balcony offers a decent ocean view and a partial of the lagoon (at least our room did). Room service came in handy as well after getting back late from the clubs.

Entertainment: As most have stated this is slightly lacking at the hotel. Although, the hotel itself is more of a laid-back atmosphere and not geared towards being a party hotel (i.e. Me Cancun) which I like......the entertainment was still lacking. The entertainment staff was doing their best with what they had and were very friendly......sometimes they came off as a bit pushy trying to get you to do whatever they were trying to setup (dancing, karaoke, cards, etc.) but not to the extent that it was a huge problem. I think one thing that could be done is maybe keep the pool area open a bit longer (i.e. keep the St Trop bar open later) or maybe keep the 6th floor lounge open for drinks past 8pm......just so you have more options then just Bar One.

The only thing I think is a must change for this place is the bar stools at Bar One. Super un-comfortable!

Again, I'm being a bit nit-picky here. If you want a place that has a great spa, gym, pool area, great beach, clean rooms and excellent food than this place is for you. The staff is simply amazing and went a long way in making this resort a clear choice for my wedding next year. Can't wait to come back.

Room Tip: Shoot for the 6th floor as there is an exclusive lounge there where you can get drinks.
  • Stayed: August 2012, traveled as a couple
    • Value
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12  Thank TimGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded August 20, 2012

Dear Guest,

Thank you so much for choosing Sandos Cancún for celebrate your wedding with us. We feel more than glad to know that we could exceed your expectations and to have the opportunity to host you in such an important occasion.

We appreciate the time to post this review at this forum which is an important reference for travelers with a great credibility because it is done by travelers themselves.

We have a very chilled atmosphere at the Resort while you are at the pool or indoors. The three infinity pools reach an incredible view to the ocean which makes it perfect for enjoy a sunny day.

Thinking in everybody´s needs complimentary room service is available 24 hrs. with a variety of menus depending the time. That you always find a neat place where to lay down is very important for us to make you live a luxurious time at Sandos.

Thank you for your feedback regarding the entertainment we will work on it, we have a great staff working very hard to please all our guests. Your suggestions will be considered.

We are very thankful for your beautiful words for the staff and service, we try really hard to make it perfect for you.

Looking forward to spend the special date with you.

Best regards!
Martina Rodríguez
Director

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Reviewed August 16, 2012

We stayed 2 nights in this all inclusive resort and had an excellent time! Check-in was fast, check-out too. The staff is friendly, helpful and efficient (they won't try too much like in many 4-5 start resorts, where they usually will for instance as soon as you arrive jump over you and grab your bag, even thought you don't need help, thinking they are helping you but actually lots of people don't like it, instead they will ask "do you need any help?", which is the best way to do it!). They always make sure that you have everything needed (in the restaurants and in the pool also!) The best staff I have ever seen!

The room was comfortable and clean, nice view from the balcony. Everything in the resort was kept clean (hallways, beach, pool etc..). The atmosphere was relaxed, the staff always smiling, joking, trying to make the best out of your holiday.

There are 4 restaurants and the food in all of them was excellent. Don't have to wait a long time after you order. The waiters were extremely nice and fast (10/10). Nothing to complain about the service! The buffer breakfast was delicious - fresh, a lot of variety. Cocktails are great (done by professionals!), we just ask for what they recommended and we got every time something really good!

The pool is big enough, plenty of chairs but it closes already at 6 pm...could be opened at least until 9pm.

This was a great experience, and wouldn't hesitate to go back if I happen to be in Cancun! One of the best hotels/resorts ever!

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank sbch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded August 20, 2012

Dear Guest,

I am very glad to know that even in a short stay at Sandos Cancún you could live this Luxury Experience. At the Resort we truly believe that making our guests feel comfortable is the best way to make you have a pleasant vacations.

We have a qualified staff that is always polite when assisting you and attentive of all your needs.

Definitely the Total Gourmet Experience makes unique every meal. We have a large options of drinks and cocktails and our barman always creating new ones made to our own taste
.
We will consider your suggestions and we appreciate them due to it makes us improve our services.

It would be an honor to welcome you back again at Sandos Cancun!

Best regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012

This hotel has to be one of the best overall hotels we've stayed at. After having a very bad experiencing with another sister resort in Playa del Carmen we relocated to the Sandos Cancun and it was the best move we made.

Upon walking in the door we were greeted with a huge smile and courtesy. We had a host take us to our room and give us a brief introduction on how to get the best service, he even came back later to check to see how we were and if we needed anything else. The rooms were so amazing, huge capacity, very conformable beds, the restrooms are huge also with marble everywhere, the housekeeping staff were at their best.

The gym is a state of the art facility with more than enough equipment, everything from treadmills to weights. The hotel has three pools with a great pool side bar and cafe. they also include a 24 room service menu with three restaurants to choose from. The hibachi grill is the best, we had a wonderful experience and the food was far superior than the popular hibachi chains. You must make reservations but they were happy to accommodate you.
The lobby lounge is spectacular, spacious seating area with full bar. The beach had plenty of chairs and beach beds. The first two days there were minor construction to the pool side grill, so they made up for by having catered menu service at pool side. Those guys worked their butts off to bring drinks and food at quickly as possible.

The only down side of the hotel is the entertainment but speaking with the entertainment host he mentioned they have plenty of projects in the works. Almost forgot to mention the hotel recently opened at the beginning of the year after remodeling from a former hotel so everything is new and they are still working to get things together.

The staff was so helpful and eager to assist you. They were literally waiting on you hand and foot. Certainly get more than you pay for.

Room Tip: You have to request a room with a balcony if you want.
  • Stayed: July 2012, traveled with family
    • Value
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4  Thank Steve_oHouston_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Lifestyle Resort, responded to this reviewResponded August 19, 2012

Dear Guest,

We appreciate the time you took to post this review. We feel very sorry for any inconvenience occurred at a Sandos Hotel, but we are very pleased that we could make it up for you at Sandos Cancun.

To consent our guests it is our main concern at Sandos Cancun, since the moment you walk in to the Hotel you are the most important guest for us.

We are very glad that you found the rooms and hotel facilities pleasant and comfortable. We think is a nice touch that after being enjoying by the beach you can find your room clean and at the evening with a courtesy.

The show cooking at the Gaijijn Restaurant is a nice entertainment for a delicious dinner, everything cooked in front of you with the interaction of our chefs.

The Bar One, our lobby bar has a super chic eclectic deco is the perfect place for chilling with a nice drink.

We appreciate a lot your feedback and suggestions regarding to the entertainment area, we are working on it to improve the variety of activities. As you mention we recently opened on march as Sandos Cancun and we are working very hard for our guests to make a Luxury Experience.

Best regards!
Martina Rodríguez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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