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“& Perfect &” 5 of 5 stars
Review of Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #23 of 180 Hotels in Cancun
Certificate of Excellence
Helsinki, Finland
Level Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“& Perfect &”
5 of 5 stars Reviewed August 16, 2012

We stayed 2 nights in this all inclusive resort and had an excellent time! Check-in was fast, check-out too. The staff is friendly, helpful and efficient (they won't try too much like in many 4-5 start resorts, where they usually will for instance as soon as you arrive jump over you and grab your bag, even thought you don't need help, thinking they are helping you but actually lots of people don't like it, instead they will ask "do you need any help?", which is the best way to do it!). They always make sure that you have everything needed (in the restaurants and in the pool also!) The best staff I have ever seen!

The room was comfortable and clean, nice view from the balcony. Everything in the resort was kept clean (hallways, beach, pool etc..). The atmosphere was relaxed, the staff always smiling, joking, trying to make the best out of your holiday.

There are 4 restaurants and the food in all of them was excellent. Don't have to wait a long time after you order. The waiters were extremely nice and fast (10/10). Nothing to complain about the service! The buffer breakfast was delicious - fresh, a lot of variety. Cocktails are great (done by professionals!), we just ask for what they recommended and we got every time something really good!

The pool is big enough, plenty of chairs but it closes already at 6 pm...could be opened at least until 9pm.

This was a great experience, and wouldn't hesitate to go back if I happen to be in Cancun! One of the best hotels/resorts ever!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank sbch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, August 20, 2012
Dear Guest,

I am very glad to know that even in a short stay at Sandos Cancún you could live this Luxury Experience. At the Resort we truly believe that making our guests feel comfortable is the best way to make you have a pleasant vacations.

We have a qualified staff that is always polite when assisting you and attentive of all your needs.

Definitely the Total Gourmet Experience makes unique every meal. We have a large options of drinks and cocktails and our barman always creating new ones made to our own taste
.
We will consider your suggestions and we appreciate them due to it makes us improve our services.

It would be an honor to welcome you back again at Sandos Cancun!

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,076 reviews from our community

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Houston, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 15, 2012

This hotel has to be one of the best overall hotels we've stayed at. After having a very bad experiencing with another sister resort in Playa del Carmen we relocated to the Sandos Cancun and it was the best move we made.

Upon walking in the door we were greeted with a huge smile and courtesy. We had a host take us to our room and give us a brief introduction on how to get the best service, he even came back later to check to see how we were and if we needed anything else. The rooms were so amazing, huge capacity, very conformable beds, the restrooms are huge also with marble everywhere, the housekeeping staff were at their best.

The gym is a state of the art facility with more than enough equipment, everything from treadmills to weights. The hotel has three pools with a great pool side bar and cafe. they also include a 24 room service menu with three restaurants to choose from. The hibachi grill is the best, we had a wonderful experience and the food was far superior than the popular hibachi chains. You must make reservations but they were happy to accommodate you.
The lobby lounge is spectacular, spacious seating area with full bar. The beach had plenty of chairs and beach beds. The first two days there were minor construction to the pool side grill, so they made up for by having catered menu service at pool side. Those guys worked their butts off to bring drinks and food at quickly as possible.

The only down side of the hotel is the entertainment but speaking with the entertainment host he mentioned they have plenty of projects in the works. Almost forgot to mention the hotel recently opened at the beginning of the year after remodeling from a former hotel so everything is new and they are still working to get things together.

The staff was so helpful and eager to assist you. They were literally waiting on you hand and foot. Certainly get more than you pay for.

Room Tip: You have to request a room with a balcony if you want.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Steve_oHouston_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, August 19, 2012
Dear Guest,

We appreciate the time you took to post this review. We feel very sorry for any inconvenience occurred at a Sandos Hotel, but we are very pleased that we could make it up for you at Sandos Cancun.

To consent our guests it is our main concern at Sandos Cancun, since the moment you walk in to the Hotel you are the most important guest for us.

We are very glad that you found the rooms and hotel facilities pleasant and comfortable. We think is a nice touch that after being enjoying by the beach you can find your room clean and at the evening with a courtesy.

The show cooking at the Gaijijn Restaurant is a nice entertainment for a delicious dinner, everything cooked in front of you with the interaction of our chefs.

The Bar One, our lobby bar has a super chic eclectic deco is the perfect place for chilling with a nice drink.

We appreciate a lot your feedback and suggestions regarding to the entertainment area, we are working on it to improve the variety of activities. As you mention we recently opened on march as Sandos Cancun and we are working very hard for our guests to make a Luxury Experience.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Minnesota
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 15, 2012

First time staying in a luxury hotel… this is amazing, clean and very nice place. I booked this under SPG and I used my points and stay here for free. Lots of things to do here in Mexico and i love it! the down side was you need to walk one mile to take the bus route from the main road, its very convernient to stay in this hotel. Over all rating is very good !!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ladyheart6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 14, 2012

I held my wedding reception at Sandos Cancun Luxury. Let me say definitely what an amazing experience it was. I live in the U.S.A. and did all my planning via email with the wedding coordinators from the Hotel. From the minute we communicated I had absolute confidence in her. She was professional and her pleasant demeanor made the experience of planning my wedding not stressful. She was patient with ALL my questions and even made several suggestions (like the Rose Martini YUM!) The food was amazing, the decor was perfect and the MC/DJ WOW, they had us dancing all night long. The hospitality my guests and I received was wonderful. My wedding was better than what I had imagined. It completely exceeded my expectations. I cannot thank Patricia Luyando and her team enough for making our dream a reality.

Los queremos mucho y gracias por todo!!
xoxoxox
Carla y Julio

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank Carla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, August 19, 2012
Dear Guest,

First of all, let me to sincerely congratulate you at the beginning of this wonderful life stage such is marriage. Thank you so much for trusting us on such special date and celebration as it is your wedding.

I take pride of the professional staff for groups and weddings, specially our wedding planner. At Sandos Cancún we work very hard to exceed the expectations or our guests.

We truly believe that a wedding is one of the most special dates in a lifetime, so we try our best to make the grooms feel the most comfortable at your wedding.

Once again thank your for letting us plan your wedding, we feel more than glad to know everything was made just like you dreamed about it.

Todo el staff de Sandos les deseamos lo major para su matrimonio.

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 10, 2012

Went here with my wife and 11yo son while my older son was traveling with another family. The resort is beautiful. We had an awesome time. Very relaxing. Great food and drink. NEver a problem finding a chair pool side or on the beach. An overall great vacation.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
9 Thank Paxton123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, August 11, 2012
Dear Guest,

I like to thank you for selecting our hotel to spend your vacations.

It is good to hear that you could have some quality relaxing time with your family and you could enjoy our Food and Beverages selection.

We hope to see you again at Sandos Cancún.

Kind regards!
Martina Rodriguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St clair
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 9, 2012

This was our first time to Cancun. We had an excellent time at this resort. We were celebrating our 10 year anniversary. It is smaller but not compromised by food or service. Wait staff was excellent - Alejandro was an excellent server for our nightly meals. While at the pool our service was fast and effcient due to our waiter Jacob. Entertainment was provided by Eric- very charismatic, and Jorge provided wonderful service to help us locate taxis and get around the city. If we missed any one who helped us we are sorry. The food was extremely delicious and the rooms were very impressive. A very cleanly and elegant hotel. We have been to other resorts and this one is by far the most elegant and worthwhile. If you are looking for excellent food, service and relaxation - this is the place to go!

Room Tip: We had a room with both the pool side view and ocean view.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Stephfirsttime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, August 11, 2012
Dear Guest,

I am so happy to hear that you enjoyed your stay at Sandos Cancún, thank you so much for sharing your feedback with us. I truly hope you will visit us again.

We would like to thank you for letting us host you and celebrate with you your 10th. anniversary, we hope you had a memorable time at Sandos.

On behalf of all the staff we appreciate very much your kind comments about the service.

Kind regards!
Martina Rodriguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 9, 2012

Date of vacation: First week of August, 2012
With who: My girlfriend and two sons ages 13 and 16
Food: First rate. Great variety. Comparable to a fine restaurant. Superb presentation. Exceptional flavours. Every guest we spoke to LOVED and looked forward to mealtimes.
Personnel: Super friendly and capable, from the housekeeping staff and waiters... to the front desk, bartenders and manager.
Gym: Great variety of LifeFitness machines, free weights and aerobic equipment. As well equipped as most small gyms and better than ANY hotel gym I've even been to.
Spa: Luxurious facilities, highly experienced staff. Amazing massages. Treat yourself - twice.
Pool & Deck: 3 infinity pools, always clean, always warm. Plenty of solid lounge chairs, umbrellas, bed-type swinging chairs and so on. If you want comfort, shade and space, you've got it. Pool restaurant serves delicious food and drink.
Drinks: All the usual island cocktails and beers PLUS mixed drinks using premium brand liquors like Crown Royal, Absolute, Johnny Walker etc. All included! Red and white wines were also of high calibre.
Beach: Hotel is right on it. From your room to the ocean is under 2 minutes. Beach is clean. Sand is soft and white. Surf can get rough, so watch the undertow.
Rooms: We had 2. Both were clean. No bugs, no bed bugs. AC worked fine. Mattresses were comfy. Mini bar replenished daily and for free. In-room safe and plenty of English TV.
Wrap up: A wonderful experience. We'll be back!

Room Tip: We had 2 rooms on the 4th floor with an ocean view (423 & 427). Both were clean. No bugs, no bed...
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Howard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review, August 19, 2012
Dear Guest,

Thank you so much for choosing Sandos Cancún and for taking the time to share your impressions from the Hotel and feedback us with them.

On behalf of all the staff, we are very thankful for your wonderful comments, there is nothing else that encourage and motivate us to keep working for our guests satisfaction but knowing that you enjoyed the service.

At Sandos Cancún we combine beautiful facilities qith high quality service to make our guests live a Luxury Experience.

I am glad to know you could enjoy all the facilities like the gym it is equipped for a complete work out including yoga, pilates and spinning room.

The Spa del Mar is truly a relaxing experience, well prepared therapists and a large variety of world class treatments just to complete your relaxation on your vacations.

Fortunately we are located on a beautiful beach on Cancún, the view is privileged and it is completed with swinging beds and sunbeds for your comfort.

We will be more than happy to welcome you back at Sandos Cancún!

Best regards!
Martina Rodríguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 180 Hotels in Cancun
Price Range (Based on Average Rates):
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
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