We stayed 2 nights in this all inclusive resort and had an excellent time! Check-in was fast, check-out too. The staff is friendly, helpful and efficient (they won't try too much like in many 4-5 start resorts, where they usually will for instance as soon as you arrive jump over you and grab your bag, even thought you don't need help, thinking they are helping you but actually lots of people don't like it, instead they will ask "do you need any help?", which is the best way to do it!). They always make sure that you have everything needed (in the restaurants and in the pool also!) The best staff I have ever seen!
The room was comfortable and clean, nice view from the balcony. Everything in the resort was kept clean (hallways, beach, pool etc..). The atmosphere was relaxed, the staff always smiling, joking, trying to make the best out of your holiday.
There are 4 restaurants and the food in all of them was excellent. Don't have to wait a long time after you order. The waiters were extremely nice and fast (10/10). Nothing to complain about the service! The buffer breakfast was delicious - fresh, a lot of variety. Cocktails are great (done by professionals!), we just ask for what they recommended and we got every time something really good!
The pool is big enough, plenty of chairs but it closes already at 6 pm...could be opened at least until 9pm.
This was a great experience, and wouldn't hesitate to go back if I happen to be in Cancun! One of the best hotels/resorts ever!