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All reviews palapa restaurant time share sports desk full kitchen free shuttle murphy bed thomas moore hacienda sisal captain's cove la trattoria calm waters all inclusive package master bedroom room card personal concierge tennis courts big waves
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Reviewed April 7, 2014

Hola!

We made a last minute reservation for to stay at the Royal Cancun over spring break. We are just returned yesterday so I wanted to publish a review while it was fresh in our mind. All of the units have 2 bedrooms, living room, kitchen, dining area and patios. The C units accommodate up 6 people and have 2 bathrooms and an additional murphy bed in the living room. The B units accommodate 4 people and have 1 bathroom. We rented a C unit so if you inquire about a B unit make sure you ask about the differences.

This is a four story older resort but the rooms, gardens, pools, beaches and all other facilities were immaculate. This place is spotless and thoroughly maintained daily. In addition is located on the northern part of the hotel zone so the ocean is very calm. My wife commented I lay on her floaty in the ocean all day and never had to worry about the waves.

The grandparent that accompanied us cannot physically participate in all of our sports activities but does like small stakes gambling. The Royal Cancun, is approximately 2-3 blocks from the Playboy casino, which was not offensive inside at all.

If your looking for the thumping music and college spring break crowd, this is NOT it. They serve the family and younger retiree demographic. We traveled with our two teenage kids and one grandparent and it was perfect for the five of us. It is peaceful and yet we had a lot of active fun. They are also not trying to constantly sell you timeshares or tours but are very helpful if you interested in either.

If you want to join in on the party atmosphere or swim in big ocean waves you can go to any of the other Royal properties in the hotel zone and use 100% of their facilities free as well. The best part is you can also leave the party. We had several groups from the other Royal properties come to Royal Cancun so they could get a break from the chaos.

The other thing that was highly impressive was that your lodging fee included free use of pools, chairs, umbrellas, beach towels, snorkel gear, tennis courts, sail boats, fishing equipment for their pier, board games, bicycles, etc.. There is enough to keep anyone busy.

The bus stop is right outside the entrance to the Royal Cancun and cost 9.5 pesos ($0.80) per trip. Don't take a cab you get anywhere on the bus. It is clean and fast and efficient. We went to Wal-Mart (R2 Bus) on first day with a couple of roller bags and picked up groceries and beverages. We also took the bus into Market 28 (giant flee market) which is less expensive then the hotel zone for souvenirs. We took the bus to Puerto Juarez to catch a ferry to Isle Mohair (best deal on ferries to the island) for snorkeling. My only advice for the bus is tell the driver your destination and they will accommodate your request and remind you that this is your stop. Conversely they will pass the stop if doesn't appear anyone needs to stop.

Our favorite restaurant was Surfen Burrito. If you like a clean and safe hole in the wall for a beverage and the best burrito of your life, this is it. There are many great 4-5 star places to eat but there is plenty of information on them in Trip Advisor. Surfen Burrito is across the street from the old Senior Frogs.

The exchange rate at the Royal Cancun was very competitive at 12.35 pesos per U.S. dollar. As a point of reference the published currency market exchange rate in the wall street journal was 13.10 per U.S. dollar before any trading fees.

Here is the last best tip. Most of the units in the Royal Cancun are owned through time shares. We learned you can go to this website http://www.omcancun.com/ and rent a unit directly for much less then through travel agency site.

enjoy

Room Tip: The have rooms that the balcony faces the road. Choose one that faces the beach, pools or gardens.
  • Stayed: April 2014, traveled with family
    • Value
    • Location
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9  Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Cancun All Suites Resort, responded to this reviewResponded April 9, 2014

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

I hate to give this place a great review as then it will be harder for me to get reservations. This is the most amazing place to stay all areas of this resort is perfect beach superb, rooms are always great and very clean this place is 30 years old and in great shape I recommend this place for everyone especially families with small children, as the beach is perfect for small children. Lots of activities on the beach just a perfect place.

Stayed: April 2014, traveled as a couple
5  Thank pjpdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Cancun All Suites Resort, responded to this reviewResponded April 9, 2014

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014 via mobile

The royal Cancun was absolutely breathtaking! We only had a brief stay on the way to a business trip, but the grounds were beautiful, staff was very attentive, and the food was delicious. I would recommend this resort for families, friends, or couples looking for a bit quieter side of Cancun as it was not the crazy party scene that I often see televised.

Stayed: April 2014, traveled with friends
3  Thank KDStr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Cancun All Suites Resort, responded to this reviewResponded April 9, 2014

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

My family and I Recently completed a week's stay at this resort and found it to be everything I needed. We had a view overlooking the lagoon and Enjoyed the vista. We travelled with a 4 month old baby and found the rooms to be clean, AC working fine, and the staff very accomadating. Finding a Palapa on the beach was ni problem and we Enjoyed the beach, and the water. Again, it is a great family resort, and öne I would recommend. If there is öne drawback is the arrangement to get to öne of their restaurants.,Captain Cove. There current system of taking their shuttle bus to the Sands and tranferring to another shuttle does not work. We were not able to get on the shuttle to the restaurant, because their system of requiring room number reservation iş not feasable, especially if coming from another resort. There is just not enough time, to complete this fasl. So be prepared to take a taxı, skip the shuttle. It is a joke.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Tnt-people
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Cancun All Suites Resort, responded to this reviewResponded April 9, 2014

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Returned frim 2 weeks at the Royal Cancun resort. The Royal Cancun is the jem of the all the Royal resorts. Tranquill mature tropical gardens, state of the art gym, 2 fun filled pools that hold a suprise once the sun goes down, rooms that are clean comfortable and roomy (all with great views) a dock that hosts a multitude of fish to see when you snorkel, the best staff that are so happy to me and love to spoil me, fun filled tennis courts, market that has everything you need and fair prices, kids center that caters to everything fun, a Palapa restaurant that cooks fresh food and mixes the best drinks, sand that is soft and white, and the safest surf for kids to play in.

Room Tip: All rooms have gret views but beach front take your breath away. If you have kids then ground level by the kids pool is what I would recommend.
  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ColoSpgs555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Cancun All Suites Resort, responded to this reviewResponded April 9, 2014

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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