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“Didn't hold our reservation!”

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Hotel & Beach Club Garrafon De Castilla
Ranked #112 of 181 Hotels in Cancun
Holladay, Utah
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Didn't hold our reservation!”
Reviewed February 13, 2010

This is a great place with iguanas, nice people, wonderful snorkeling and ambiance galore.. It is old and most of the AC units in the 12 rooms need replacing... We have stayed many times. HOWEVER BEWARE... if you call and make reservations... they will hold them only if they don't get a better offer. In our case I made reservations in early january for two rooms... checked back in mid january... "yes, they had the reservation." The night before our trip..they claimed they DID NOT HAVE OUR RESERVATION and the hotel was full... I had to scramble and ended up at the Avalon Reef hotel. I suspect they had a group that wanted the entire place...so we were bumped.. not good.

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Writerone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    9
    11
    5
    0
    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 28, 2009

Had lockers and put items in locker to snorkel, came back and all my money was taken from my wallet. When confronted and asked to call the police they refused to call even though asked over 10 times to call the police in Spanish. What a shame. oh and the service at the restuarant sucked.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank FlyFisherDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

Mansfield, Massachusetts
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed September 27, 2008

Didn't stay at the hotel here, but used the beach facilities because we planned on going snorkling (and the snorkeling here, by the way, is INCREDIBLE!). While we were hanging out, I started chatting with the guy who ran the snorkel rental place (Reynaldo). He offered to take me and my dad scuba diving for only $25 each! Well, if that's not the offer of the century- we both jumped at the chance! My dad is a rescue diver, so he didn't need much help- but I've only been once before, and it wasn't in the open ocean. Reynoldo was great- he took very good care of me and was very patient. He held my hand whenever big scary fish came by (I am terrified of barracuda, and they seem to love me). I loved it- I am going to get certified now too so I can go with my dad. Definitely try to see if Reynaldo is around- he's fabulous! Even if you just want a beach to hang out, this place is great- and much, much cheaper than Garrafon next door (and you get to snorkel in the same place). Watch out for those barracuda though!

  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
3 Thank kgoldfien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 9, 2004

We had a reservation - obviously there is no such thing at this hotel.
12 people showed up and they bump us out of our room - had to show my cancelled check to get my money back - luckily I brought it with me. I got my money back two days later - But don't expect a room if you have a reservation.

Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel & Beach Club Garrafon De Castilla

Property: Hotel & Beach Club Garrafon De Castilla
Address: Carretera Punta Sur, Km 6, Cancun 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel Style:
Ranked #112 of 181 Hotels in Cancun
Price Range (Based on Average Rates): $
Number of rooms: 45
Also Known As:
Hotel And Beach Club Garrafon De Castilla

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