Sunset Royal was a poor experience as a first-time visitor. I joined a large group on this trip and we were known by the staff as "la familia grande." The benefit of having a large group is that you get placed into several rooms at different floors. As a group, we soon learned of the hotel's discrepancies and unequal treatment.
As being members of sunset world, we were treated differently according to your room number. For example, floors 2-7 are regular floors without renovation, while floors 8 and 9 have been renovated since the last major hurricane. Instead of renovating all floors so all guests can experience the same quality, the hotel appeared to have designated the renovated floors as "Premier Select". I noticed that these select floors were primarily offered to potential timeshare buyers. This was an obvious sales tactic to give the false impression of the overall quality of the hotel. Rooms on the other floors were badly in need of renovation. The members in our group did not get assigned to any of these renovated rooms rather just the non-members in our group who were assigned to a couple of suites since front desk believed they may consider membership.
The hotel will wine and dine these potential buyers but forget about the treatment of existing members. Our group did not receive equal treatment as other guests staying at the hotel. That was obvious. What happened to the quality? who knows. The hotel is obviously after the US and European money. They didnt get my money, thank goodness. The people would arrive to register, and the sales staff would see opportunistic dollar signs. All the sales tactics in the lobby were annoying and distracting. We are on vacation; worry about taking care of us not getting into our pocketbooks.
The amenities were subpar. The only thing going for this hotel is the beach location. Next door is le blanc and that looked like a nice hotel, not the sunset royal. The following are features of the hotel that were unsatisfactory:
We were greeted by a baby roach near the jet soaking tub. Nice touch. Should consider pest control throughout hotel for those critters.
The hallways would smell like wet laundry. The humidity in the air didn't help the cause.
One of the bellman at the lobby was creepy, since he appeared to be attracted to small children in a weird way. Be vigilant.
The drinks (alcoholic and non-alcoholic) were definitely watered down. This is a sign of frugality and lesser quality.
Waiters would talk about the guests who didn't leave tips at tables. We heard and understood them. The fact that they expected tips was annoying. The overall staff appeared unfriendly most of the time. This is a sign of poor management and poor training of staff.
The shows were subpar. We were in Mexico, and the best the hotel could hire is a four-man group of mariachis for a welcoming dinner that seated roughly 300 guests. That is pretty pathetic and the sound was very low par. The MC spent most of the time asking each guest in the audience where they were from and having guests volunteer in a drinking game on stage. This was a sign of frugality and poor planning by the events staff.
Many more to mention but you get the idea. The hotel has declined in quality rapidly since 2005 according to first-hand knowledge of members in our group who have visited cancun several times.
All I have to say is don't be duped into timeshare purchases at sunset royal, enjoy the beach location, but consider somewhere else.
peace out. Any rebuttal mgmt from sunset royal?
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- Also Known As:
- Sunset Cancun Hotel
- Sunset Royal Hotel Cancun
- Royal Sunset Resort Cancun
- Sunset Royal Resort Cancun
- Royal Sunset Hotel Cancun
- Royal Sunset Cancun Mexico
- Sunset Royal Cancun Hotel