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“Pushy Time Share Sales People”

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Sunset Royal Beach Resort
Ranked #50 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed March 23, 2013

Fair Warning! When you check in you will be harassed. And if you do not comply, you are not allowed in the nice area of the beach, etc. As well, the hotel genuinely seems overwhelmed when busy. They do not seem to care, etc. Yes, the beach is nice, and the Lagoon is nice as well.

Room Tip: Rooms near the Italian restaurant and in the noise zone, are really, really loud until about 11. So...
  • Stayed: February 2013, traveled with family
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3  Thank SusanSWMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 29, 2013

Thank you for your feedback.

Participation in our residence club presentation is meant to be fun and informative. We have however informed our senior staff about your experience.

We can assure you that we strive to provide a memorable vacation experience to all guests. We regret to hear this was not your experience and hope you will give us a second chance to provide you with a vacation experience such as the ones we have become known for

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1,276 - 1,282 of 2,989 reviews

Reviewed March 22, 2013

I can not say enough just how great the staff was here!! I've traveled to many countries and have never been as impressed as I have with the staff here. EVERYONE was friendly and they made us feel like we were one big family! There are so many activities at the resort and the beach is absolutely breathtaking!! GREAT place for families with kids!! Highly recommend!!!

P.S. Sandra is awesome!!!!

  • Stayed: March 2013, traveled with family
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2  Thank Jenny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 4, 2013

Thank you very much for your gracious review.

At Sunset Royal, we encourage a culture of service, and work hard to provide an unmatched guest experience; we are delighted to read that we fulfilled your expectations.

We look forward to serving you again soon.

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Reviewed March 22, 2013 via mobile

We had a blast ...... Met some really awesome people....... Service on the Beach area needs to STEP IT UP ...... but great location ...... The resort was clean, Lifeguards ROCKED !!!! I liked that they cleaned the beach every morning ....... Going back next year last week of feb .......POSEIDON !!!!!!! Wink Wink

  • Stayed: February 2013
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Thank Carmie78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 4, 2013

Thank you for your review!

We are glad you enjoyed your stay and there is so much worth seeing and doing, that we hope you return sooner rather than later. Please remember to follow us on facebook for updated resort and destination information.

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Reviewed March 22, 2013

We always like to see our same waiters in the restaurants when we travel to Mexico. They are so polite and anticipate what you maight want or need. They remember you from year to year and are very gracious. Guadalupe, Alberto & Ramon are our favorites.

Room Tip: You want to be on the Caribbean side of the hotel
  • Stayed: March 2013, traveled as a couple
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Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 4, 2013

We appreciate comments from guests and even more so when the guest is a repeat visitor.
We sincerely appreciate you acknowledging our team as it is with great pleasure that we take every opportunity to exceed your expectations.

We look forward to welcoming you back to "your home away from home".

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Reviewed March 22, 2013

The staff at Royal Sunset are always eager to please, from you're first contact with them at the airport to you're last. When on the beach or by the pool we never went more than an hour without someone bring us frozen fruit, cool cloth, any type of drink or food one could want. The staff are constantly cleaning windrows,elevator doors,common restrooms etc. Everyone works very hard to make you're stay a pleasant one from smiling wonderful cook Rosa to Roger making the best I mean the best Mayan coffee in all of Mexico. Thanks to all who made our stay wonderful can't wait to return.

Room Tip: All areas of the resort are equally well maintained.
  • Stayed: March 2013, traveled as a couple
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2  Thank Marty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 4, 2013

How wonderful it is to hear that you had such a good time! We are grateful for your feedback, and find it most encouraging.

We will be happy to welcome you back in the near future and please remember to follow us on facebook for updated resort and destination information.

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Reviewed March 19, 2013

The resort sits right on one of the great beaches in the world. The Hotel is in the process of remodeling and the new rooms are a good up-grade. Keep it up. The staff is very friendly and helpful. Especially Angel,and Guadalupe in the restaurant,and Carlos and Icejandra out by the pool. You can have a very nice vacation at this Hotel

  • Stayed: March 2013, traveled with family
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Thank Hobie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 4, 2013

Thank you very much for your kind words. We are thrilled to read that you enjoyed and appreciated all of our small added touches. We are very thankful to have such a wonderful staff who truly care about our guests and their needs.

We hope to see you back soon!

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Reviewed March 18, 2013 via mobile

I've stayed at other hotels on the zone this 1 was not impressive at all, only 1 pool, restaurants were terrible, the service was lousy , it took an hour for them to bring down a drink along the beach. They wouldn't make any unusual drinks like mojito, margaritas...fufu drinks and the drinks they did make hardly had any alcohol

We stayed in the presidential suite and there was not a coffee maker in the room. room service didn't open up till 8 a.m. so we had to wait till then to get coffee in the morning. The room was spacious but we were never in the room very long.

We couldn't get wifi

The grounds were not very pretty at all hardly any trees there was no bar down by the water, did not like this hotel at all will not stay there again.

  • Stayed: January 2013
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2  Thank littleredkpatterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this reviewResponded April 4, 2013

Thank you for taking the time to review your stay. At Sunset Royal it is our main goal to deliver a high standard of service, and we sincerely regret that on this occasion we did not fulfill your expectations.

Guest feedback is incredibly important to us and your review will help us to improve the quality of services and amenities we offer our guests. We hope to have the opportunity to welcome you back .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price Range: $167 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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