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“Second Week of Break from Bad Weather in UK”

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Sunset Royal Beach Resort
Ranked #49 of 182 Hotels in Cancun
Skegness, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Second Week of Break from Bad Weather in UK”
5 of 5 bubbles Reviewed October 21, 2012

We spent our second week at the Hotel and once again we could not fault it.The staff were so friendly and helpful. My wife who is a vegetarian loved the food with plenty of choice, she particularly found Samuel in the Acuario Restaurant helpful and really enjoyed his Smoothies. The Entertainment Team ably led by another Samuel were energentic, hard working and above all fun, the afternoon bingo is legendary.The Room was kept spotless as were all other areas they work tirelessly. We were able to take part in the Turtle Conservation Programme and helped release about 200 one night. Thanks also to the Restaurant hostesses Maria and Aleandro and the Conciergers. Must also mewntion the Mayan Coffees - they were great. Looking forward to our next visit.

Room Tip: Ask for a Room that overlooks the Ocean
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert_G1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (541)
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English first
Caracas, Distrito Federal, Venezuela
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 4, 2012

Hello everyone!
We got marriend september 2012, and choose cancun for a 10 day stop during our honeymoon. We took a look on pretty much all RCI resorts in Cancun, many of them were full, so we ended up choosing THE ROYAL SUNSET. After reading all the reviews, which are different opinions with radical conclusions, terrible vs. excellent, we have to admit we landed in Cancun with some fear. I must say, most of the reviews are either way to hard on the resort or the person didn't choose according to what was needed. The Resort is GOOD!!!

The building has 9 floors. 7 - 9 are brand new and modern. We stayed at 7. The rooms from 1-6 are being remodeled to be exactly as 7,8.9.

PRO.
- Excellent location. Not good, excellent. You can walk to the nightlife area, Frog's, Coco Bongo, etc. Bus to downtown in front of your hotels.
- Clean.
- Excellent service.
- SPA, excellent.
- Beach, excellent (as most of the beachfront hotels in cancun.
- All inclusive available, we did not take it. We are more the dinner out type, etc.
- ALL rooms have nice view. Either to the beach or the lagoon. Our first room had a beach view, but we decided to take a larger room with lagoon view, when the staff told us we could choose, since it was our honeymoon. Sunset is to the lagoon.
- Tours available.
- They picked us up at the airport for 16 usd /person roundtrip. aiport-hotel-airport. (if all inclusive, you wont have to pay this).
- Daily dessert served daily to our room.

CONS:
- It is not big, so you dont have 10 pools, 15 restaurants, and 20 tennis courts. But what do you need?
- The pina colada at the pool, was not the best pina colada we ve had in our life, but.....


So, I d say, what are you looking for:
Are you looking for a vacation to NOT leave your hotel, spend the day at beach and pools, using the AI, etc. Choose a larger resort, maybe even not in the hotel zone in Cancun, but rather on the way to Playa del Carmen. Royal has a sister hotel there, HACIENDO TRES RIOS, which is much bigger. RIU, MELIA, ETC.
Are you looking for some relaxing, a nice place to stay, AND getting to know the parks and other places: xcaret, xelha, chichenitza, tulum, isla de mujeres, cozumel, nights out, dinner out, you WILL love this place.

We took trips and tours 5 days and stayed 5 days at the hotel and beach, relaxing!. And we recommend this place 200%.

So, we don't like repeating places, the world is way to big, but....we would recommend this place. Period.

Room Tip: Floors 7up are brand new, as of september 2012. Rooms looking to the lagoon are probably quiter, si...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andonim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, November 10, 2012
We want to thank you for choosing Sunset Royal for such an important occasion like your honeymoon; as you mention, resting on one of the most beautiful white sand beaches in the Mexican Caribbean with breathtaking sunsets and views of the turquoise blue Caribbean Sea, Sunset Royal is an ideal place for a Cancun vacation.

We will be honored to welcome you back for your first wedding anniversary so you can experience another memorable vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
1 review
4 of 5 bubbles Reviewed September 30, 2012

My husband & I loved this resort! Everyone was very nice & helpful the whole stay! Our room was a studio with a view of the ocean/pool...which of course was awesome! The food/drinks were very good & priced reasonable. The market & restaurants were within 10 minutes walking distance a big pulse to us! The Entertainment was very fun not only the nightly shows in the amphitheater but the staff of four.... Arturo, Samuel, Natasha & Dany were amazing! The sales preview was a little longer than I would have liked but they feed us & gave us drinks while not ever being pushy! The pay off was a day of all inclusive & two tickets for a tour. We went to Chichen Itza & I highly recommend this even though it is an all day tour! The resort has an area they block off for sea turtle nest, a few had hatched while we were there & they let us help release them one night which I think was the coolest thing I have ever done! We were a little worried about our safety going to Mexico but we never at all felt unsafe or uncomfortable while on our stay in Cancun! Over all this was a fabulous trip & we will go back again for sure...this is saying a lot for us we never go back to places!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jencaldwell07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
We are delighted that you enjoyed your stay and that you chose to spend your holiday with us at Royal Sunset.
We are also very happy to hear that our staff was able to parcitipate in making your holiday experience a memorable one. Releasing baby turtles is a truly remarkable experience and we are happy you were able to share it with our staff.
Thank you for allowing us to host you and we hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
2 reviews
5 of 5 bubbles Reviewed September 27, 2012

Everything at Royal Sunset was great! Room service was awesome. The staff were wonderful. Roberto our coffee guy at the 8th floor was so polite and friendly. Pamela our concierge was so helpful. Entertainment crew Arturo, Samuel, Dani Lu, and Natasha are great. Lisandro and Daniel from the yacht were so great taking us snorkeling and swimming. The Italian restaurant have delicious food and great waiters thanks to Juan Carlos, Lihnberg, and Francisco. Special thanks to Mr. Hanz Pena for introducing us to the Sunset Club. I'm definitely returning

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abegail E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for taking the time to rate the Hotel and provide your feedback on your experience. It is always great to receive positive comments; we will make sure to share them with our team.

We look forward to welcoming you back in the not too distant future and hope you will have the opportunity to treat yourself to a spa vacation and benefit from modern spa technology and Mayan wisdom at our Ya´ax Ché Spa during your next vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 26, 2012

just want to say that the staff there is great!! special thanx to every body who made our honeymoon special!! in buffet-samuel,restourant-jose, by the pool and the vip area-cruz,moises. and most importantly my man Romon kakao!!! wat a guy n service 5star!! thanx budy!! in entertaiment Edie n Spike thanx guys we had a blast with u!! n last but not least our fotographer Sam!! thanx to all off u guys,we dearly miss u!! Big hello from Dublin!!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank artem1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for choosing Sunset Royal to celebrate such a special occasion. We appreciate your kind compliments which we will certainly share with our staff and we thank you on their behalf.

We do hope to have the opportunity to welcome you back for your first wedding anniversary and to offer you another memorable vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida, United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed September 24, 2012

The premises are in excellent condition, the buffet can be better for the price The staffl was very nice and helpful. I will like to mention some of them that to our opinion are excellent and they deserved to be recognize,
Tatiana Torres our concierge, she always has smile in her face and is always ready to help.
Araceli Molina at VIP concierge.
Gibran Chavarria disk jockey at the beach, Cruz Perez Roman who serve us the drinks at the beach, Jonathan Pellez who help us with the umbrellas at the beach, and Noelia the camarist who clean our room every day and leave for us beautiful animals make of towels, to the Manager of the resort who send us sweet every night.
Thank you to this beautiful people who make our stay at the resort wonderful.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for taking the time to rate the Hotel and provide your feedback on your experience.

We are delighted to hear that you enjoyed your recent stay with us. We are also happy to hear our team assisted you in having such an enjoyable holiday.
We appreciate your comments on the buffet which we will share with our Chef and Food & Beverage Manager.

We hope you do decide to join us for a future vacation at Sunset Royal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawthorne, California, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

Nice Resort to stay all-inclusive. i visited during slow season september but was awesome was not overcrowded the resort had great room service, good food, all resort personel was very nice and helpful. walking distance from stores and bars. overall had a nice vacation with my family.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jaime C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for your review.

With its natural beauty, the Mexican Caribbean is the perfect setting for a world class vacation, we are delighted you had the opportunity to enjoy it at Royal Sunset.

Thank you for your recommendation and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#35 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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