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“staff in sunset royal”

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Sunset Royal Beach Resort
Ranked #50 of 175 Hotels in Cancun
Certificate of Excellence
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“staff in sunset royal”
Reviewed September 26, 2012

just want to say that the staff there is great!! special thanx to every body who made our honeymoon special!! in buffet-samuel,restourant-jose, by the pool and the vip area-cruz,moises. and most importantly my man Romon kakao!!! wat a guy n service 5star!! thanx budy!! in entertaiment Edie n Spike thanx guys we had a blast with u!! n last but not least our fotographer Sam!! thanx to all off u guys,we dearly miss u!! Big hello from Dublin!!!

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank artem1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for choosing Sunset Royal to celebrate such a special occasion. We appreciate your kind compliments which we will certainly share with our staff and we thank you on their behalf.

We do hope to have the opportunity to welcome you back for your first wedding anniversary and to offer you another memorable vacation.
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2,840 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Hollywood, Florida, United States
Level 1 Contributor
3 reviews
Reviewed September 24, 2012

The premises are in excellent condition, the buffet can be better for the price The staffl was very nice and helpful. I will like to mention some of them that to our opinion are excellent and they deserved to be recognize,
Tatiana Torres our concierge, she always has smile in her face and is always ready to help.
Araceli Molina at VIP concierge.
Gibran Chavarria disk jockey at the beach, Cruz Perez Roman who serve us the drinks at the beach, Jonathan Pellez who help us with the umbrellas at the beach, and Noelia the camarist who clean our room every day and leave for us beautiful animals make of towels, to the Manager of the resort who send us sweet every night.
Thank you to this beautiful people who make our stay at the resort wonderful.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank Virginia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for taking the time to rate the Hotel and provide your feedback on your experience.

We are delighted to hear that you enjoyed your recent stay with us. We are also happy to hear our team assisted you in having such an enjoyable holiday.
We appreciate your comments on the buffet which we will share with our Chef and Food & Beverage Manager.

We hope you do decide to join us for a future vacation at Sunset Royal.
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Hawthorne, California, United States
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 19, 2012

Nice Resort to stay all-inclusive. i visited during slow season september but was awesome was not overcrowded the resort had great room service, good food, all resort personel was very nice and helpful. walking distance from stores and bars. overall had a nice vacation with my family.

  • Stayed September 2012, traveled with family
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Helpful?
3 Thank Jaime C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for your review.

With its natural beauty, the Mexican Caribbean is the perfect setting for a world class vacation, we are delighted you had the opportunity to enjoy it at Royal Sunset.

Thank you for your recommendation and we look forward to welcoming you back in the near future.
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Calgary, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 13, 2012

this is the place!!! I f u are looking for a great place to stay... white sand beach... good food buffet or a restaurant... I would have stayed in this hotel if given the opportunity... who doesn't want to wake up with a beach view on your bedroom window????

  • Stayed September 2012, traveled with family
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Helpful?
4 Thank Melisa352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
We are very pleased to learn what a lovely impression Royal Sunset made on you during your stay.
Thank you for sharing your feedback on Trip Advisor and for recommending our hotel. We certainly look forward to welcoming you back.
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Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2012

Had a wonderful time! This is our favorite of all the Sunset hotels. It was low season, however, we still had a blast. Even more so since we were on a family vacation with 2 young children. The wait staff was wonderful. Especially Samuel Priston and Guadalupe. They were always ready and willing to make sure we had everything we needed. The housekeeping was wonderful as well. Our kids got a kick out of the little things they would do with their blankets and toys that would be waiting for them when we returned to the room.
I'd have to agree about the food. Not as good and as much of a variety as in the past.
As said and done....A great time as usual!

  • Stayed September 2012, traveled with family
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Helpful?
1 Thank Miranda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
We are very pleased to learn Royal Sunset made such a good impression on you. Thank you for sharing your feedback on TripAdvisor and for recommending our hotel.

We feel very fortunate to have staff members who consistently provide such remarkable service and display the true meaning of hospitality.


Thank you for allowing us to host you and your family during your vacation and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiffin, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 11, 2012

We visited with our son and his family. Had a great time.Beautiful room and Housekeeping was excellent. Because of kids, we ate at buffet most meals. We had wonderful wait staff in Samuel Priston and Guadalupe. They practically had our meals ready for us before we were seated. They were always friendly and helpful. When we were at the pool, Oscar Tapin took excellent care of us. We were a little disappointed in the food selection. Some days it appeared as if lunch items were on the dinner buffet again on the same day.

  • Stayed September 2012, traveled with family
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Helpful?
2 Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, October 25, 2012
Thank you for choosing Royal Sunset for your family vacation in Cancun.

We appreciate your compliments which will be passed along to our staff, we really appreciate you taking the time to post this and will be passing them along to our staff.

All feedback from our guests is taken very seriously and we will make sure to share your comments on the food selection with our Chef and Food & Beverage Mgr.

We trust you had a comfortable trip home and we all look forward to your next stay.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 22, 2012

I bought a timeshare this week and didn't do my homework it seems! After reading all the reviews here I am confused! I have until Friday to cancel - I feel like I should! Any thoughts?!

I didn't stay here but I was shown really amazing rooms the top floor!

  • Stayed August 2012
    • Location
    • Rooms
    • Cleanliness
Helpful?
5 Thank VacayLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, September 20, 2012
Extending beyond the region’s natural beauty, Sunset resorts offer quality hotel accommodations, expansive all inclusive services, and friendly Mexican hospitality, featuring all inclusive vacations with gourmet restaurants, full-service spas with Mayan treatments, a VIP travel club, on-site travel and rental car services, a marina and yacht club, golf privileges, and an exclusive nature park.

Given the above, we can assure you that you took an excellent decision and we look forward to welcoming you, hopefully soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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