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“Family Vacation”

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Sunset Royal Beach Resort
Ranked #45 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed September 19, 2012

Nice Resort to stay all-inclusive. i visited during slow season september but was awesome was not overcrowded the resort had great room service, good food, all resort personel was very nice and helpful. walking distance from stores and bars. overall had a nice vacation with my family.

  • Stayed: September 2012, traveled with family
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3  Thank Jaime C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded October 25, 2012

Thank you for your review.

With its natural beauty, the Mexican Caribbean is the perfect setting for a world class vacation, we are delighted you had the opportunity to enjoy it at Royal Sunset.

Thank you for your recommendation and we look forward to welcoming you back in the near future.

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1,515 - 1,521 of 3,185 reviews

Reviewed September 13, 2012

this is the place!!! I f u are looking for a great place to stay... white sand beach... good food buffet or a restaurant... I would have stayed in this hotel if given the opportunity... who doesn't want to wake up with a beach view on your bedroom window????

  • Stayed: September 2012, traveled with family
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4  Thank Melisa352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded October 25, 2012

We are very pleased to learn what a lovely impression Royal Sunset made on you during your stay.
Thank you for sharing your feedback on Trip Advisor and for recommending our hotel. We certainly look forward to welcoming you back.

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Reviewed September 12, 2012

Had a wonderful time! This is our favorite of all the Sunset hotels. It was low season, however, we still had a blast. Even more so since we were on a family vacation with 2 young children. The wait staff was wonderful. Especially Samuel Priston and Guadalupe. They were always ready and willing to make sure we had everything we needed. The housekeeping was wonderful as well. Our kids got a kick out of the little things they would do with their blankets and toys that would be waiting for them when we returned to the room.
I'd have to agree about the food. Not as good and as much of a variety as in the past.
As said and done....A great time as usual!

  • Stayed: September 2012, traveled with family
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1  Thank Miranda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded October 25, 2012

We are very pleased to learn Royal Sunset made such a good impression on you. Thank you for sharing your feedback on TripAdvisor and for recommending our hotel.

We feel very fortunate to have staff members who consistently provide such remarkable service and display the true meaning of hospitality.


Thank you for allowing us to host you and your family during your vacation and we look forward to welcoming you back soon!

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Reviewed September 11, 2012

We visited with our son and his family. Had a great time.Beautiful room and Housekeeping was excellent. Because of kids, we ate at buffet most meals. We had wonderful wait staff in Samuel Priston and Guadalupe. They practically had our meals ready for us before we were seated. They were always friendly and helpful. When we were at the pool, Oscar Tapin took excellent care of us. We were a little disappointed in the food selection. Some days it appeared as if lunch items were on the dinner buffet again on the same day.

  • Stayed: September 2012, traveled with family
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2  Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded October 25, 2012

Thank you for choosing Royal Sunset for your family vacation in Cancun.

We appreciate your compliments which will be passed along to our staff, we really appreciate you taking the time to post this and will be passing them along to our staff.

All feedback from our guests is taken very seriously and we will make sure to share your comments on the food selection with our Chef and Food & Beverage Mgr.

We trust you had a comfortable trip home and we all look forward to your next stay.

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Reviewed August 22, 2012

I bought a timeshare this week and didn't do my homework it seems! After reading all the reviews here I am confused! I have until Friday to cancel - I feel like I should! Any thoughts?!

I didn't stay here but I was shown really amazing rooms the top floor!

  • Stayed: August 2012
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5  Thank VacayLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded September 20, 2012

Extending beyond the region’s natural beauty, Sunset resorts offer quality hotel accommodations, expansive all inclusive services, and friendly Mexican hospitality, featuring all inclusive vacations with gourmet restaurants, full-service spas with Mayan treatments, a VIP travel club, on-site travel and rental car services, a marina and yacht club, golf privileges, and an exclusive nature park.

Given the above, we can assure you that you took an excellent decision and we look forward to welcoming you, hopefully soon!

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Reviewed August 22, 2012

We went down to have our wedding in one of Sunset Royal's sister hotel HACIENDA TRES RIOS..
From the moment we arrived Javier took all our luggage up to our rooms as we went around to look at the rest of the facilities and had our first drink in the lobby. Felix at the front desk was BEYOND AMAZING, always there with a big smile ready to answer any questions we had. Needless to say we had the time of our lives along with the 65 people that were in our group, the bartenders were AMAZING!!! specially, Luis Pozos, Ricardo Flores and Agustin and Blanca, they tended to us hand and foot without us asking for it.
The rooms were super nice and of course room service is a huge plus.
The restaurants always had something to offer and the fact that we could order food by the pool was by far the BEST part of the service they have to offer, everyone was always more than willing to help us.
The hotel is very close to the malls, either walking or a bus ride away, super close to the clubs.
I do have to say the entertainment was NOT at all what we expected, no real activities like beach volleyball, 1 pool game the whole time we were there, a "cooking lesson" that was not something that anybody was really involved in (the guy did all the work as everyone watched in awkward silence) in fact the one tall blonde "buff" guy was extremely rude and arrogant and the one tall girl with dark hair was way too touchy feely with most of the guys in our group who are married, and NOT very nice to the girls in the group.
One night we even got to see the turtles come up to lay their eggs!!!!! Security was kind enough to let us stay and watch, it was truly an amazing experience, but be very careful.. the turtles get scared very easy and if you disturb them they will turn around, won't lay eggs and will never come back to the same beach!!!
Overall it was a great place, except for the entertainment...
WE LOVE SUNSET ROYAL!!!!

Room Tip: corners on the 8th floor
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  • Stayed: August 2012, traveled with friends
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Thank kepler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded September 20, 2012

Thank you for sharing your experience on TripAdvisor.

We appreciate comments from guests and even more so when you are having a moment as special as your wedding celeration.

We are glad that we were able to fulfill your expectations and we can assure you we are taking the necessary measures about the issues you brought to our attention.

We hope you can enjoy our hospitality again on your next visit to Cancun and we look forward to welcoming you back for your first wedding anniversary!

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Reviewed August 16, 2012

If you are looking for a great place to vacation, think about this resort, my wife and I came for our honeymoon and was unbelievable, the attention is excellent,the food is delicious,and there are some great people that really care about your needs, I´d like to congratulate a great waiter we met there, his name is DAVID BARRAGAN he works there by the morning and he was really nice and helpful,we will never forget our week there, we even cosider David as our friend now,we hope to come back some day,and luckily with a child,hehe =).

Room Tip: Rooms from 3rd to 5th floor have a great sea view
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  • Stayed: August 2012, traveled as a couple
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1  Thank Omar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded September 20, 2012

Thank you very much for your compliments, we will certainly share them with David and all of our staff.

We want to congratulate you on your wedding and we are delighted to read how much you and your wife enjoyed your honeymoon.

Sunset Royal is located on one of the most beautiful white sand beaches in the Mexican Caribbean and we do hope to see you back to celebrate your first wedding anniversary

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Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#35 Luxury Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
Price Range: $156 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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