We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,461)
Filter reviews
1,461 results
Traveler rating
778
412
146
57
68
Traveler type
Time of year
LanguageAll languages
More languages
778
412
146
57
68
Show reviews that mention
All reviewsjuan bolioother hotelssunset royalsmall hotelshuttle servicefree shuttlerestaurant staffswim up barsister propertiesall inclusive packagetime share presentationcancun vacationquiet resortspecial thanksrelaxing vacationthe wait staffthe entire staff
Filter
Updating list...
998 - 1,003 of 1,461 reviews
Reviewed March 20, 2009

We just came back from a relaxing trip down to Cancun. I was contacted by a marketing agency and sold a package over the phone for a stay at one of the Sunset Group's resorts. (From looking at other reviews - I did not get the cheapest package!) This was the first time I had done something like this so I was feeling unsure after the fact. After reading some of the reviews posted on TripAdvisor, I was glad to be going to Laguna Suites but hesitant about the "90 minute" presentation (but found some of the information on previous reviews very helpful).
We were met at the airport and shuttled in. Once we got to the hotel we were greeted with drinks and given information about the hotels and the time for the presentation. (There are two times, one in the morning and one in the afternoon) We did the all inclusive plan so we were given wrist bands to wear. We were shown to our room which looks exactly like the ones you see in the pictures. There is air conditioning in the room and luckily I asked about it when we got there as the bellboy had to go downstairs (we were on the second floor) to turn a main switch on. We only used it to cool the room down and we could sleep comfortably without it during this week. If it is your first time to Cancun (as it was ours) you will be happy to know that even though it was 29 to 30 degrees celcius everyday, the breeze off the ocean and lagoons made it very comfortable. Definitely bring a hat, sunglasses, beach wear, and sunscreen.
Our 90 minute presentation lasted about 3 hours. They will tell you that the more you ask questions, the longer it will be and that is true. What is included is a meal with a sales rep, a tour of the Lagoon and Royal and information about the timeshare. Most of you should know that getting a good deal on your vacation here means listening to their presentation. So, we went in with a good attitude and enjoyed meeting the sales representatives. We had 5 people talk to us not including Joel from Laguna Suites. If you are not going to buy a suite down there then keep reminding yourself as you are going through the presentation - it will help! If you are looking into buying something down there then it seems like a good deal. You help them by buying two suites and they give you a deal. There is also a vacation package too. Mind you, this was our first timeshare presentation (and no we didn't buy anything).
We brought our things with us as we ended the presentation at the Royal and spent the rest of the afternoon at the lovely white sand beach. There were waiters taking drink orders, a snack bar and a bar by the pool's edge. There are towels available pool side at all the hotels. Unfortunately, there are no lockers for those of us hotel hopping but I read somewhere the front desk has a safe too. We just kept an eye on our things down by the beach (the life guard makes sure people who are not from the hotel stayed out of the swimming area but the public can walk across the hotel's beach). We returned via hotel shuttle (always on time and the driver was very nice, accommodating a request for us once. One time there were too many people for the van...I think they made an extra trip back for them - note that it is always busy just about dinner time, the 6 pm or 7 pm shuttles).
We went to one dinner and show at the Royal. There is lots of audience participation so this is your 15 minutes of fame.
Other things we took advantage of was trying out the different hotels' facilities (not just the toilets!). The event staff at the Lagoon was very interactive and went around trying to get people for each event. He was very friendly as was everybody I met at the hotels. We had enough time on our own and had some time talking with other guests. It wasn't too much either way.
So, if you want a nice relaxing place away from the hustle and bustle pick Laguna Suites. There is no view of the ocean or lagoon but the last four units (1st and 2nd floors) have a view of the golf course. Others have views of the restaurant and pool. While you are on your presentation, don't forget to pick up the activity schedule from the Lagoon before you leave for the Royal. Then after your presentation you can pick one up from the Royal. If you want any of the special services or make any appointments/reservations, you need to book it a day ahead. We enjoyed a guided tour to Chichen Itza for $59 USD - bus pick up and drop off at the hotel plus lunch and guided tour. We needed cash for the reservation desk at Laguna but we could pay by credit for the tour later. We also had to make dinner reservations at the Royal (it seems big groups have a harder time getting seats because the other big groups tend to linger more while on holiday in Cancun...:)). Bring sneakers for that (no sandals allowed and supposedly no shorts but it was not enforced.) We had a couples massage at the spa at Laguna using the $30 off coupons (each person). It was very nice! If you want to work out, there is a small gym with an awesome view at the Royal too.
We brought pesos but the hotels and shops also deal in USD (US dollars). The Lagoon and Royal both have ATM machines. The hotel has an okay rate for Canadian dollars but the tour operator gives a lousy exchange rate (we overheard someone complaining about it).
One last thing, the website for the Sunset group doesn't do it justice, so we were pleasantly surprised by all that we saw there. Doing the resort AI (all inclusive) thing was a first for us so we didn't have any expectations. We were very happy with the whole trip. We really enjoyed ourselves and have nothing negative to say about it - except it was too short!

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank ctbigadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2009

if you like the peace and quiet away from the main hotel zone, then this is it. we loved our stay here specifically for that reason. the staff were all very helpful and friendly. if staying here, you should definitely check out their spa.

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank christinaislost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2009

Our family just spent a wonderful week at Laguna Suites. The service was outstanding. We were picked up at the airport, and taken to the hotel, where the conierge, Maritza, welcomed us. We were given beverages when we arrived, and Martiza took about 15 minutes to tell us what to expect. Our room was nice, but not particularly fancy. It was very clean, but could be improved by adding a clock-radio, and putting in a refrigerator and microwave. There weren't very many English channels on the TV, but that was OK. It would have been nice to have a 2nd TV in the first room, so adults can watch after kids are in bed, without waking them up from the noise.

The restaurant was very good. The food was tasty, service was excellent. We were not on the all-inclusive plan, so we tried to limit our meals in restaurants. Prices were high, but the food was good. The servers were very friendly, spoke English well.

The pool was very nice, but a bit chilly. I imagine the water will warm up as the weather warms up.

The required sales presentation wasn't bad. We've looked at a number of timeshsare presentations through the years, and this was the most professional we've sat through. Guide was knowledgeable, friendly, and spoke English quite well. Go into the presentation knowing it will not be 90 minutes like you're told. Ours took almost 3 hours. But if you know this in advance, and are expecting it, it's not too bad. We were willing to give them 3 hours of our time in exchange for a free week in Cancun.

The other two sister properties are very nice, and are available to Laguna guests. Sunset Lagoon is on the lagoon side, features a number of activities that are great for families. We enjoyed the hot tub on the edge of the lagoon. From Sunset, the water taxi takes you to Royal Sunset Hotel on the ocean side. Great beach, wonderful sand, beautiful blue water.

In all, a great week. Thanks, Laguna staff, for all you did.

  • Stayed: March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank elgallo1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2009

Our family (mom, dad, three sons, two daughters and sons' three girlfriends) has just returned from probably the most fabulous, fun-filled family vacation ever and would head back to Laguna Suites Golf and Spa--their amazing swim up bar, attentive staff, fabulous a la carte dining and, because of the way the rooms nestle the pool, the sense you almost have the whole resort to yourself--in a heartbeat!

As noted in other reviews, Laguna Suites is connected with several other resorts (Sunset Royal, Sunset Lagoon and, the just renovated and re-opened Ocean Spa Hotel) and a quick bus or boat shuttle gets you to the other resorts with their plethora of activities and additional restaurant choices. All 10 of us, however, were extremely glad that we had chosen Laguna Suites as our "home away from home" during our week's vacation. The two rooms we had booked were clean, spacious and kept up well (minor problems with a plugged toilet and stuck air conditioner were attended too immediately) but it was the friendliness/attentiveness of the staff and the general peaceful ambiance of the resort that most captured us.

Yes, we totally enjoyed heading over to the Royal to jump in the amazing turquoise surf or spending a wonderful afternoon on the beach volleyball court at the Ocean (great activity director there . . . reffed our game for us and joined in to balance out the teams as well) but for restfulness, great poolside music, amazing bartenders and servers (not sure it is o.k. that your 13 year old has a favorite bartender . . . but at least she was drinking virgin margaritas) and a wonderful a la carte selection of fresh entrees, none of the other resorts came close to the Laguna Suites. Because of a couple of our kids' favourite meal choices, I think the restaurant served a record amount of chicken fajitas the week we were there but everything we ordered--tortilla soup, eggs the way you like it, hand made burgers and the fabulous 4 course New Year's Eve meal we were served--was flavourful, fresh and artistically presented.

By the end of the week, as the staff got to know our kids and the girlfriends (aged 13-24), they were simply bringing out the kids' favourite drinks and smoothies (fresh coconut juice or pineapple fruit smoothies . . . in a fruit-faced pineapple shell anyone?) or even coming up with concoctions they thought the kids might enjoy. Starting the day with the resort's "green" drink needs to be experienced as well. As a nutritionist I totally appreciated the extra shot of phytochemicals the kids were getting with their breakfast beverage.

The day we left the resort early for a day long private catamaran rental (booked at the Ocean beach hut . . . absolutely fabulous day of snorkeling, exploring, jumping off the deck into pristine and crystal clear water), staff packed us box lunches (and readily accommodated the family member that has a gluten intolerance)--maybe they were simply glad to have a day's respite from our rather large family group--but that never showed in their smiles or graciousness.

We decided not to book the lobster dinner that was available to us but spent plenty of time at the Italian restaurant at the Ocean instead. Rodolfo, our favourite attentive and fun server there (he trained our kids in at least 101 ways to fold a napkin) just added to the experience of enjoying amazingly elegant and delicious Italian dishes. The Ocean's beach buffet was also well worth attending. With white under-lit table cloths and draped chairs, white rose centerpieces, and tall white light pillars surrounding the dance floor, we seriously though we were crashing a wedding reception. But no, just a little soirée for resort guests. The buffet food was delicious and unique (i.e. chicken kabobs, artichoke and melon salad) and once we'd had our fill, we took over the little dance floor (not a difficult task with 10 of us) and the dj played all the songs he'd overheard us discussing. From all the video cameras being hauled out around us, we figure our family version of the Electric Slide will be being shown on a few other family's "how we spent our winter holiday" evenings.

Any downsides to the trip? The odd (and I do mean odd) overly drunken tourist on the shuttle, the motor on our first catamaran rental dieing before we got out of the bay, and did my husband and I totally love our time-share presentation experience? Not really, but our salesman was pleasant, funny (did a stint as a stand up comedian) and not too pushy. The follow-up sales crew were a little more adamant but we were out of there (with our $$ and our sanity) by noon as we'd hoped and had spelled out for them. Attitude really is everything in situations like this, so you might as well choose a good one.

And was the morning spent at the presentation worth the great deal we'd got for the resort stay. . . absolutely. I figure if you can take the widely ranging ages of family members with their widely ranging areas of interest that we did on a vacation and have everyone coming home with huge grins on their nicely tanned faces, you have had yourself one heck of a vacation! We're already planning for our next one!

  • Stayed: January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank earthmamaVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2009

What can we say? We totally lived on these reviews before leaving home as we are a family of 5 with kids ranging from 3-11 years and nervous to say the least. We had booked using a corporate fax that came to my work and dealt at first with a company in Florida for our inital bookings. This along with the TIME SHARE presentation was absolutely the only 2 major disappointments of our whole trip. Once we began dealing with a company in Cancun directly (Melissa Ramirez, Courtney... we couldn't have survived without you!) we were on a path to the best trip we've experienced and our kids will talk about for a long time to come. Laguna Suites is a hotel in a different country. It is not your home. As a traveller you may want to prepare yourselves for that. Your coffee may be not as it was at your house, your food will be somewhat different at times as well. This, is a cultural experience. If someone wakes you up by there labour intensive jobs while you are laying in bed, please try to forgive them. They are earning a living. If someone charges you for something you have requested, keep in mind that they are working in a business that is swallowed by 100 other businesses competing in a place that is hugely dominated by the tourism industry. Going into a place being prepared for anything, expecting anything and being appreciative for what you receive and for what someone has done for you in the end.... you can only be walking away more than content. At Laguna Suites it was our haven. The kids loved the Sunset Lagoon for it's pool, volleyball,
(Ceasar, HE-LL-O!!) and all of the fun, as did we, and of course the Sunset Royal had THE BEACH which was fabulous. But what could compare to coming home from a busy day to candle lights, spa "pan flute" music, serenity and friendly, smiling, familiar faces to provide you with whatever you needed before you head off to bed. The exchange rate was the BEST we had found anywhere, although they could only change small amounts at a time. For tours we asked for boxed lunches and they were brought to our door within minutes to take along, delicious sandwiches, waters for all and enough fresh fruit for the day. It was like having many sets of "grandparents" everywhere we turned. The kids were spoiled to say the least. Total thumbs down to the pushiest, most guilt ridden, timely (of course), intimidating time share presentation we had ever experienced. After saying no to our guide, then having to repeat that to his manager, then HIS manager, then shuffled to a room for the "survey" crew to try once more.....left a sour note to say the least. Other than that, we miss you already! To the restaurant staff who work tirelessly and always had a smile and the maids who even tucked in my little girls bears under the covers when making their beds every day... we would come back in an instant. Until then we will push through our -45C weather until we see you again my friends!!! Cheers!

  • Stayed: December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank Cit2Blvit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews