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“Mike E --- Amazing Time at Laguna Suites”

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Laguna Suites Golf & Spa
Ranked #35 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed January 22, 2014

Laguna Suites is a small but very friendly suite of 41 apartments in a wonderful location adjacent a golf club with wonderful greenery and excellent staff. The concept is hotel/time share with a superb restaurant, spa centre, swimming pool, poolside bar and staff that are simply superb. Cleanliness is the number one character of this establishment and the staff encourage you to enjoy yourself. There is a "Hourly" shuttle bus service to other "Sunset Group" hotels which also places you in "town" for evening entertainment and alternate dining.

The lagoon is simply 5 minutes walk across the golf course fairways and is simply relaxing as is the very well run Spa complex. This is run by Monica Espinosa and her staff are superb and very experienced in ensuring relaxation as a great experience. Ricardo on the front desk is most helpful and Eliana ensures that all Housekeeping requirements are kept to the very highest standards.

A well staffed and superb location for an excellent holiday.

Room Tip: All rooms are similar in size and only 2 story. We liked the upper floor.
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  • Stayed: November 2013, traveled as a couple
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1  Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded February 6, 2014

Thank youfor taking the time to post your review on your stay with us. We appreciate your great comments about our central location, but quiet and tranquil setting to guarantee a good night’s rest you are looking for while being on vacation.

We look forward to your return.

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580 - 586 of 1,184 reviews

Reviewed January 16, 2014

This hotel is small and facing the lagoon rather than the beach. It's a very relaxing atmosphere and great for adults but I took my 9 year old and he was bored. Miguel in Reception was excellent and Fabi who did our room was fabulous. On the other hand Juan Bolio in the restaurant was not very pleasant to us. The tv channels are very limited and everything is in Spanish which is understandable but no variety at all. The great part was that we could visit any of the other 3 hotels to enjoy their amenities. Overall the staff was great with the exceptions of a couple people. It's clean and small but I would never stay here again.

  • Stayed: December 2013, traveled with family
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2  Thank Bell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded February 6, 2014

Thank you for your reveiw. We regret that in some issues we were not able to fulfill your expectations. We appreciate your feedback which has been a valuable tool that our team members are using to address these concerns and improve our processes for our future guests.


We trust that you will reconsider and give us the opportunity to provide you with a vacation experience you deserve, on your next visit to Cancun.

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Reviewed January 10, 2014

To me any my family this is the place to stay(all inclusive)

The Staff are top notch
-Edwin
-Yolina
-chef Gruelda (simply amazing chief)
-Ceaser
-Mario
-Armando

These people know service. They are not in your face, they are there just when you want them. Every member always assisted in every query we had; let it be how to get to get to a place. Did I mention this is my third time here.

The family and I find this place as a favourite of ours, We prefer this resort to the other 3, Ocean, Lagoon and Sunset.

Buy an all inclusive and you get the option to enjoy the others as well. Laguna is just the better one

  • Stayed: January 2014, traveled with family
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Thank Kiwi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded February 6, 2014

Thank you for your amazing feedback and for spending your vacation with us. We are delighted to hear that you were happy with our guest service and attentiveness of our staff.

We love to have you back as our guests, please visit us again.

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Reviewed January 8, 2014

The service is great. If you like to be around less people this is the place. It's a small resort about 40 rooms. One pool with a bar and a small restaurant. The view is of the golf course, beautiful greenery overlooking the ocean. We took a stroll through the golf course which leads to the lagoon. During this time of year, the golf course was empty. We even saw a crocodile during our walk! Great place to relax and the resort provides a shuttle service to three other resorts.

  • Stayed: December 2013, traveled as a couple
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Thank Ruby Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded February 6, 2014

Thank you so much for telling us about your stay with us. It is great to see that we were able to provide you the relaxing atmosphere you were looking for.

We hope we will be able to be your property of choice when visiting Cancun.

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Reviewed January 4, 2014

I found this hotel to be just our style. It is not one of the huge chain hotels but rather a small intimate quiet place with a staff that will do whatever possible to make your visit enjoyable. The swimming pool is nice size with a swim up bar. The restaurant staff Juan, Cesar and Oscar were so friendly and helpful. The food was excellent. I would recommend this great little place to anyone looking for a relaxed clean atmosphere with the opportunity to make new friends.

  • Stayed: December 2013, traveled as a couple
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1  Thank kckitty52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded February 6, 2014

Thank you for the 5 out of 5 score on TripAdvisor! It was my pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

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Reviewed December 30, 2013

I found Laguna Suites to be a good fit for me and my friend as it was clean and quiet. The rooms were a good size. There was a nice sized swimming pool. The restaurant had a menu that changed each day. I had the best fried chicken there that I have tasted in years. The food tasted very good and the service from Luliana, Edwin, Jaun, Armando, Bolio and Mario was top notch. I found the staff to be warm, friendly and helpful. A special mention to Miguel for his support at the desk.

The concierge staff was helpful. I especially appreciated Alex for his advise on options for our trip to Tulum. He was very friendly and helpful. I also want to acknowledge another concierge however have forgotten his name. Think it started with J.

There was a shuttle service to three other hotels that was appreciated as we were able to use the shuttle to attend buffet's and restaurants there as well. There were times when the shuttle wasn't reliable. With not too far of a walk it was easy to catch buses that come every fifteen minutes to get to other hotel locations. Getting money changed in Cancun sometimes was a challenge. I wasn't able to use my travellers cheques anywhere.

Overall I enjoyed my experience of Cancun and Laguna Suites was a place I am happy to have been able to stay at. Mexico is a beautiful place that I hope to go back to.

Best wishes to the staff who helped us there.

Sincerely, Michael

  • Stayed: November 2013, traveled with friends
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Thank Michael6251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded January 30, 2014

It is a pleasure to read how much you enjoyed your stay. Laguna Suites is nested in a privileged area inside the golf course with unparalleled sunsets over Nichupte Lagoon and, as you mention, also offers access to its affiliated resorts’ beaches and facilities with complimentary shuttle service throughout the day.

We thank you for your feedback and look forward to welcoming you back for another vacation to remember.

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Reviewed December 28, 2013

I can add very little to all the "horrible" reviews on this page. I guess it would be worth mentioning that yes, the place is a hook to get you to go to a sales presentation. That this and the other hotels in the chain are awful. None of them compare to a 5-star resort IN ANY WAY. We arrived on a Saturday and were placed in a room without hot water. After complaining for 1 hour we were moved to another room, this time WITHOUT ANY WATER AT ALL! We were told that because of us the hotel had decided to check its system and that therefore there would be no water for a while. So now, it was our fault. I had never been to a hotel anywhere in the world that considered not having water "OK" and it to be the guests' fault! They offered instead that we relax at the reception until they fixed their water system in 30 minutes. SPOILER: The water system took 7 DAYS to fix, which was the duration of our stay. With 2 days of no water at all in sinks or toilets. Saturday night after returning from dinner we were moved to a THIRD room, this one had a water damage in the bathrooms sink, no hot water, and paint peeling off the bathroom ceiling. There was no hotel Manager present in the premises, so the hotel CHEF (!) a lovely young Mexican woman came to apologize to us and to try to explain how a radiator is fixed, when she clearly had no idea what was going on and was forced to face every angry guest. The so called "sales presentation" is a forced JOKE on the guests. They literally threaten you that if you don't go they will bill your credit card a higher hotel rate. You are shipped in a MINIVAN (classy huh?) like a crew of construction workers, after MAKING YOU show your credit cards like children to a woman at the reception that won't let you in the van if you don't carry a credit card and ID and calls you "FAMILIA," although she just met you. You are taken to see these mediocre hotels after having a breakfast that makes IHOP look like the Four Seasons. The sales people are tacky, aggressive, sound desperate, and the presentation if you are not equally rude and cut them short, like we did, go forever. TIP: My strategy was to drive the sales woman crazy (ignore everything they say, look the other way, don't smile, it drives them crazy that you don't "look" happy to be there) so she rushed through her sales pitch and could not wait to get rid of us. My parents got this through something called MEGAVACATIONS in Colombia. It's a big scam to catch innocent seniors that fall for it. I have been many times to Cancun, at small hotels WITH WATER and good service, this place however, is a poor excuse for anything resembling a hotel. Service is mediocre, linen in the rooms broken or stained, there was a closet that smelled like urine, we like to think that it was humidity and not actual urine, but frankly...the odds were against us. OH! Our transportation service couldn't wait 5 minutes for us to take us to the airport, so they left us! So there you. What a MEGA experience. You want to save money? Find another way. Buying the package to go to this hotel will cost you more time, money and energy than you think. OH YEAH! And in this time and age this "5-star jewel" has no internet service unless you sit in front of the reception surrounded by all the kids that want to play their online games or check Facebook. Try emailing work or having a private conversation on Skype! GOOD LUCK!

Room Tip: Don't ever go to Laguna Suites. A waste of your vacation time. Do not accept any package deals t...
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  • Stayed: December 2013, traveled with family
    • Value
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    • Cleanliness
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8  Thank TravelZ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded January 30, 2014

Thank you for your detailed review. We appreciate all feedback as a powerful tool to assist us in our continuous efforts in service improvements.

We regret to read about your experience and for not being able to meet your expectations. I can assure you that all failings are thoroughly investigated and acted upon to avoid repetition.

We do hope you will allow us the occasion to restore your confidence in our hotel and look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Suites Golf & Spa

Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Cancun
#30 Luxury Hotel in Cancun
#39 Family Hotel in Cancun
#45 Romantic Hotel in Cancun
Price Range: $170 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Suites Golf & Spa 4*
Number of rooms: 48
Official Description (provided by the hotel):
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 
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Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico

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