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Laguna Suites Golf & Spa
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Reviews (1,350)
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Reviewed April 28, 2013

A small, quaint place to relax by the pool and drink cool beverages at the swim up bar. If you want a typical resort with a lot of action..this is not the place. Quiet...home like atmosphere.The staff was very nice. The ground are well kept. The food is average...good, but average. The bartenders are wonderful. Armando and Josue goes above and beyond to make you feel special. This resort has the bare necessitie. It was nice and quiet.

  • Stayed: April 2013, traveled as a couple
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1  Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded April 30, 2013

If you’re ready for quiet time, Laguna Suites Golf & Spa is your own tranquile retreat. Located on the Pok-Ta-Pok Golf Course, this resort boutique nestles beside Nichupte Lagoon’s shimmering waters. It is intimate and private. An ideal place to relax and unwind.

We are pleased to read that you enjoyed your stay with us and look forward to accommodating you again on your next vacation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

I would like to commend the staff in prompt and courteous service. Gorexcelo at the front does was always very helpful as well as was the server, Edwin Yulianya.

I wold definitely go back to the Laguana Suites again.

  • Stayed: January 2013, traveled with friends
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1  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded April 29, 2013

Thank you very much for your review. At Laguna Suites we strive to offer the best possible experience and we are delighted that you enjoyed your stay.

For your next visit, we suggest you take advantage of the juice therapy service; juice therapy employs fresh fruits and raw juice of vegetables to detox, nourish and replenish the body, restoring its natural balance and wellbeing.

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Reviewed April 17, 2013

My husband is going blind. He is a retired military man and has always wanted to go to Cancun, Mexico. He has been all over the world. However, not to Mexico. Therefore, before he lost his site completely we booked a trip to Cancun. Now, I allowed the International Interval to select the facility. After reviewing a week later the amenities with my husband, this location would not have been our first choice. The reason is we do not golf nor do we use spa's. However, we did find once we spent time there we truly enjoyed our stay. All of the workers were extremely helpful and friendly and always had a smile. This is important especially when you are on vacation. Its to be a pleasant experience. We truly appreciated Josue as our waiter who took time to help us with our meals. His willingness to speak to his supervisor to try to get the selection desired for our tour to Chicchii Itza was much appreciated. I truly thank Jehovah for his patience as well. Also, Enrique, Angel, Juan Santos, Felix Omar, Carlos Alejandro and all other especially the chef for the excellent food and those in housekeeping. The bird of paradise was truly refreshing. One day soon our loving Creator Jehovah promises to bring those who put their faith in him permanent rest as Revelation 21:4 "And he will wipe out every tear from their eyes and death will be no more, neither will mourning nor outcry nor pain be anymore. The former things have passed away."

Room Tip: I was unable to deselect the fitness center because we didnt use it. However, Jehovah blessed with the service, I wished we could've gotten a print out of the food and drinks for future vacation budgets. That would be helpful.
  • Stayed: January 2013, traveled as a couple
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Thank Anna Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded April 29, 2013

We really appreciate your review on TripAdvisor.

We are so delighted that you and your husband enjoyed your stay at Laguna Suites, which is nested in a privileged area, with unparalleled sunsets over Nichupte Lagoon. We are thankful to have such a great team working with us who understand the importance of the little details.
We all look forward to welcoming you back!

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Reviewed April 15, 2013

I spent several days in early April with my sister, sister-in-law and cousin. The stay was extremely relaxing and quiet. The staff could not have been better if we stayed in a luxury resort. We especially liked and enjoyed the bartender Armando!!! The rooms were kept very clean and re-stocked. We ate most times at this resort and the food was very good plus the servers took special care to make our dining experiences very enjoyable. All in all, it was a really nice little vacation for us to spend some time together. The only fault we came up with was the fact that we were misled about the jewerly factory LAPIS. If you choose to go there BEWARE as we found out when we arrived back home and had our purchases checked out!! Although this is a little off the beaten path (there is a shuttle to take you to other resorts-4 in all) I and the other members of my party would highly recommend this resort for your next excertion if you enjoy quiet and relaxation!!!!!

Room Tip: We overlooked the pool area and that was quite nice.
  • Stayed: April 2013, traveled with family
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Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded April 29, 2013

Thank you for taking the time to submit your review and for choosing Laguna Suites for your Cancun vacation.

We pride ourselves on our personalized service, and we are delighted that you were able to experience this first hand. I will be sure to share your kind comments with our team.

Thank you for recommending us with TripAdvisor followers and look forward to welcoming you back.

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Reviewed April 12, 2013

The staff was more than willing to make our stay as comfortable as possible. One employee stood out above the rest and his name was Enrique. Enrique showed exceptional effort to keep our 3year old happy. He is management material if i have ever seen it, and i'm a manager myself. If you like quiet and private i would recommend this hotel. I also enjoyed that there was not a thousand people staying there because it seemed more personal. I would stay here again.

Room Tip: the rooms near the restaurant are convenient for in room service. there is only wifi in the lobby so a room closest to the lobby may be your preference.
  • Stayed: March 2013, traveled with family
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1  Thank John_O_13255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this reviewResponded April 29, 2013

Thank you for taking out your valuable time to post your review on TripAdvisor and for choosing us for your recent stay.

Guest satisfaction is our main goal and it is rewarding to learn that it has been achieved on this occasion. Our team will extremely proud to hear we met your expectations.

We hope we will have the pleasure of welcoming you back.

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