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“Home like”

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Laguna Suites Golf & Spa
Ranked #37 of 175 Hotels in Cancun
Certificate of Excellence
Skokie, Illinois, United States
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Home like”
Reviewed April 28, 2013

A small, quaint place to relax by the pool and drink cool beverages at the swim up bar. If you want a typical resort with a lot of action..this is not the place. Quiet...home like atmosphere.The staff was very nice. The ground are well kept. The food is average...good, but average. The bartenders are wonderful. Armando and Josue goes above and beyond to make you feel special. This resort has the bare necessitie. It was nice and quiet.

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 30, 2013
If you’re ready for quiet time, Laguna Suites Golf & Spa is your own tranquile retreat. Located on the Pok-Ta-Pok Golf Course, this resort boutique nestles beside Nichupte Lagoon’s shimmering waters. It is intimate and private. An ideal place to relax and unwind.

We are pleased to read that you enjoyed your stay with us and look forward to accommodating you again on your next vacation.
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Traveler tips help you choose the right room.   Room tips (247)
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English first
Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

I would like to commend the staff in prompt and courteous service. Gorexcelo at the front does was always very helpful as well as was the server, Edwin Yulianya.

I wold definitely go back to the Laguana Suites again.

  • Stayed January 2013, traveled with friends
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Helpful?
1 Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 29, 2013
Thank you very much for your review. At Laguna Suites we strive to offer the best possible experience and we are delighted that you enjoyed your stay.

For your next visit, we suggest you take advantage of the juice therapy service; juice therapy employs fresh fruits and raw juice of vegetables to detox, nourish and replenish the body, restoring its natural balance and wellbeing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clive, Iowa
1 review
Reviewed April 17, 2013

My husband is going blind. He is a retired military man and has always wanted to go to Cancun, Mexico. He has been all over the world. However, not to Mexico. Therefore, before he lost his site completely we booked a trip to Cancun. Now, I allowed the International Interval to select the facility. After reviewing a week later the amenities with my husband, this location would not have been our first choice. The reason is we do not golf nor do we use spa's. However, we did find once we spent time there we truly enjoyed our stay. All of the workers were extremely helpful and friendly and always had a smile. This is important especially when you are on vacation. Its to be a pleasant experience. We truly appreciated Josue as our waiter who took time to help us with our meals. His willingness to speak to his supervisor to try to get the selection desired for our tour to Chicchii Itza was much appreciated. I truly thank Jehovah for his patience as well. Also, Enrique, Angel, Juan Santos, Felix Omar, Carlos Alejandro and all other especially the chef for the excellent food and those in housekeeping. The bird of paradise was truly refreshing. One day soon our loving Creator Jehovah promises to bring those who put their faith in him permanent rest as Revelation 21:4 "And he will wipe out every tear from their eyes and death will be no more, neither will mourning nor outcry nor pain be anymore. The former things have passed away."

Room Tip: I was unable to deselect the fitness center because we didnt use it. However, Jehovah blessed with...
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Anna Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 29, 2013
We really appreciate your review on TripAdvisor.

We are so delighted that you and your husband enjoyed your stay at Laguna Suites, which is nested in a privileged area, with unparalleled sunsets over Nichupte Lagoon. We are thankful to have such a great team working with us who understand the importance of the little details.
We all look forward to welcoming you back!
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Beaver Dams, New York
1 review
Reviewed April 15, 2013

I spent several days in early April with my sister, sister-in-law and cousin. The stay was extremely relaxing and quiet. The staff could not have been better if we stayed in a luxury resort. We especially liked and enjoyed the bartender Armando!!! The rooms were kept very clean and re-stocked. We ate most times at this resort and the food was very good plus the servers took special care to make our dining experiences very enjoyable. All in all, it was a really nice little vacation for us to spend some time together. The only fault we came up with was the fact that we were misled about the jewerly factory LAPIS. If you choose to go there BEWARE as we found out when we arrived back home and had our purchases checked out!! Although this is a little off the beaten path (there is a shuttle to take you to other resorts-4 in all) I and the other members of my party would highly recommend this resort for your next excertion if you enjoy quiet and relaxation!!!!!

Room Tip: We overlooked the pool area and that was quite nice.
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  • Stayed April 2013, traveled with family
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Helpful?
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 29, 2013
Thank you for taking the time to submit your review and for choosing Laguna Suites for your Cancun vacation.

We pride ourselves on our personalized service, and we are delighted that you were able to experience this first hand. I will be sure to share your kind comments with our team.

Thank you for recommending us with TripAdvisor followers and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corning, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2013

The staff was more than willing to make our stay as comfortable as possible. One employee stood out above the rest and his name was Enrique. Enrique showed exceptional effort to keep our 3year old happy. He is management material if i have ever seen it, and i'm a manager myself. If you like quiet and private i would recommend this hotel. I also enjoyed that there was not a thousand people staying there because it seemed more personal. I would stay here again.

Room Tip: the rooms near the restaurant are convenient for in room service. there is only wifi in the lobby s...
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  • Stayed March 2013, traveled with family
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Helpful?
1 Thank John_O_13255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 29, 2013
Thank you for taking out your valuable time to post your review on TripAdvisor and for choosing us for your recent stay.

Guest satisfaction is our main goal and it is rewarding to learn that it has been achieved on this occasion. Our team will extremely proud to hear we met your expectations.

We hope we will have the pleasure of welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shakopee, Minnesota, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2013

I spent a week in Cancun early March with two other guys and this was not the best place for us. If you want something small, quiet, off the main path with not many amenities, you will enjoy this place. If you want activities, various dining options and close to other attractions, pick another place.
This is 1 of 4 properties which offers shuttle service to all on a hourly rotation. The night driver Roberto was awesome and did a great job pointing out things to do and made sure we never missed the shuttle before it left any stop we were at. He even did a great job recommending places to eat.
The other three properties offer much much more in terms of dining options, night life and atmosphere. We also had a bad experience upgrading to all inclusive. We were handed our bracelets a day early and told that day would be complimentary, but later found out we were charged for the extra day. It took some time and lots of back and forth with the manager and the front desk individual that told us that but we eventually got it corrected and all inclusive is the way to go. Laguna only has once place to eat and a very limited menu so it's suggested to go to any of the other three for more options.

Room Tip: Limited number of rooms, only two levels, all lower levels had walk outs towards the pool area so un...
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  • Stayed March 2013, traveled with friends
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Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 29, 2013
Thank you for taking the time to review your stay with us. We endeavor to ensure all our guests have a relaxed stay in a comfortable environment and we regret that in some issues we did not fulfill your expectations.

We hope to have the opportunity to welcome you back and encourage you to enjoy the different therapies and spa treatments that will make your stay with us an unforgettable experience.
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2013

We came to Laguna Suites from Toronto, Canada on an all inclusive package. We stayed 6 nights and overall had a really great time. The customer service was definitely the best part of the trip. After a long day of activities its nice to come back to a quiet resort where the service is personal, they take care of you very well. The food menu is delicious and their chefs are incredible, every meal is a fine dining experience. Breakfast is hands down the best here. Out of all their sister resorts we still preferred eating at Laguna Suits for almost every meal. We loved their pool bar and all the wild life that surrounded their hotel and golf course. We highly recommend this resort based on its staff especially: *Josue*, *Enrique*, Juan, Edwin - our waiters; *Armando* & Santos - our loving bartenders! and of coarse the amazing chefs and cooks: Adriana, Antonia, Omar, Carlos, Andres, Alex, and Felix. Thanks guys for the great experience.

ps. The spa was amazing.

Cons:
-the time share presentation that we were required to attend was longer than they said it would be, but we were prepared for this because of reading other reviews. Our experience was not as bad as some others, however the sales pressure is very high and the representatives are extremely pushy. As long as you stick to your guns, you'll be lucky to get out of there within 3-4 hrs.
-the music playlist at the resort was a loop of about 60 classic rock songs, which don't get me wrong is cool, but hearing "unbreak my heart" by whitney houston 3 or 4 times a day can get under your skin after a few days!

Room Tip: 212 is definitely the best room, over looks the course and has two balconys; and its right on top of...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reneea678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review, April 29, 2013
Thank you for the wonderful review. We are very proud to offer friendly service and clean, comfortable rooms for our guests. It means a lot that you took the time to recognize the efforts of the great team we have.
We hope to have the opportunity to offer you another memorable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Suites Golf & Spa

Property: Laguna Suites Golf & Spa
Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 Spa Hotel in Cancun
#31 Luxury Hotel in Cancun
#40 Family Hotel in Cancun
#46 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Laguna Suites Golf & Spa 4*
Number of rooms: 48
Official Description (provided by the hotel):
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 
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Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico

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