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“This place is beautiful.” 4 of 5 stars
Review of Laguna Suites Golf & Spa

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Laguna Suites Golf & Spa
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Ranked #33 of 180 Hotels in Cancun
Certificate of Excellence
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This place is beautiful.”
4 of 5 stars Reviewed September 3, 2012

We just been to Cancun last week and we stayed to Laguna Suite with my family the place is very quite and is good for relaxing, The staff are very friendly and accommodating. especially the funny guy and with a sense of humour Fredy, and also the barman Armando.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Cris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review, October 25, 2012
Thank you for sharing your kind review. We are glad to read that you had an enjoyable time with us.

We are in a privileged area, in the heart of Cancun’s Hotel Zone, inside the magnificent Golf Club and with unparalleled sunsets over Nichupte lagoon, as you could corroborate.

We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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848 reviews from our community

Traveler rating
    422
    254
    92
    32
    48
See reviews for
362
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bogota, Colombia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2012

We were in Cancun this week staying at this hotel and found it wonderful for holiday. The hotel is very calm, ideal for people who want to go to rest, the food is excellent, the waiters are very friendly and kind.Always ready to serve you in everything and every moment. Fredy, Edwin, Enrique, Yuli, Antonio, Manuel, Pedro. They always are going to help You in all that You Need.
You have to go to the spa and ask for a massage for two is excellent.

We want to return very soon. Ah the klypso coctel or also called guacamaya is excellent, the margaritas Uhhh delicious. Cochinita pibil, lobster, mero and the hot dog are more than delicious.

Bye,

Andrés y Milena

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Andres C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review, August 29, 2012
Thank you so much for the great feedback following your recent stay with us at Ocean Spa Hotel.

We are pleased you enjoyed your time with us and certainly we will share your kind compliments with our staff. We are also glad that you had the opportunity to experience a spa treatment which is focused on reestablishing wellness through a combination of traditional and regional techniques that reconnect the body, mind, and spirit with nature.

We look forward to welcoming you back on your next visit to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 21, 2012

I stayed at the laguna suites 08/01/2012 to 08/06/2012 it was supposed to be a kids friendly location which was not true. The hotel is located far from everything and you either take the local bus which u catch half mile from the hotel or pay a cab to get around.. I stayed on the first floor which, when it rains the toilet backs up and flood the livinig room with water from the sewer.The manager was informed and promptly relocated me to suite on the second floor. take my advise and stay far away from this hotel. The only good thing at this hotel is the staff, who are very helpful.

Room Tip: ask for a room on the second floor, so if it rains your room isnt flooded with sewer.
See more room tips
  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
11 Thank ocfamily2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 16, 2012

Moment you refuse to be a prey of time share scam you are branded and you wear this chip on your shoulder
They will harass you, discriminate you and abuse you: they will phone you endlessly in early morning hours, will be pushy and aggressive
Staff is rude and ignorant
Restraunt is horrible as far as quisine
The only nice people over there were 2 waiters
Location is horrible, swimming pool is disgusting
You order orange juice and it tastes like water diluted with urine
You order cocktail and you are at complete loss what is it
Showers with cold water
Toilets with no flash pressure

  • Stayed July 2012
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
10 Thank Elena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaughan, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 4, 2012

I had a great time, at this resort, even though they showed us the other resorts, I would still come back to laguna suites. my first and fore most is my kids have severe food allergies and between chef antonio and the waiter freddy they made my mind ease. I had no worries didnt even have to think twice they were great. and food was amamzing. all accomodations are carabeaian style, and loved the walkout to pool or restaurant and everything at your finger tips. the staff was always there to help. We have made some good friends there, and will definatley go back, to see them. Love how the resort is on a little island away from everything, so very quiet, and its only a 5 mins shuttle bus to other resorts in main area, but all close.

we especially liked that we could walk across the golf course and pick our own coconuts and the staff would prepare them for us to drink. upon doing this saw alot of lizzards and iguana's. its a very peaceful and family oriented resort, great place to relax!

Room Tip: if you like bottom level walkouts to restaurant and pool , other wise few steps up with balcony but...
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Brigette_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review, August 17, 2012
Thank you for your review and thank you for spending your vacation with us. We are very pleased that our staff cooperated to provide such an excellent experience for you. We will make sure to share your review with Freddie and all of our team members

As you mention, Laguna Suites is nested in a privileged area inside the golf course with unparalleled sunsets over Nichupte Lagoon and also offers access to its affiliated resort’s beaches and facilities with complimentary shuttle service throughout the day.

We sincerely hope that you will stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yukon, Oklahoma
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 26, 2012

Ok I want to start that I only stayed here one night before I could get to my other resort. But here is what I can add, the staff was fantastic, the food was excellent and very nice quaint resort. My only complainant was the bed was as hard as the floor, so if we would have stayed more than one night, something would have had to change. The room and resort was very clean and quit.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Ricof58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review, August 17, 2012
Thank you for taking time to post your comments. We are very pleased to hear you found our location commendable.

We appreciate you bringing the bed issue into our attention as this is our best resource of improving.

We hope to see you back soon for a longer stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland, Washington
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 4, 2012

To begin with, Laguna Suites Golf & Spa is located away from the main tourist area, which made it peaceful and relaxing. The food and drinks was excellent...kudos to cooks and bartender!!! The servers were very nice and friendly and attentive to all our needs, especially Pedro, & Edwin. Not to forget the front desk who were very helpful and friendly. We definitely recommend it to anyone. Keep up the good work guys!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
7 Thank Massa5470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Laguna Suites Golf & Spa, responded to this review, August 17, 2012
Thank you very much for posting your review of Laguna Suites. We feel very fortunate to have staff members such as Pedro and Edwin who consistently provide a remarkable service. Alll staff members mentioned on this forum share a special moment during our monthly celebration to quality service.
We appreciate your kind recommendation and do hope you will visit us again in the very near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Suites Golf & Spa

Property: Laguna Suites Golf & Spa
Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Cancun
#29 Luxury Hotel in Cancun
#40 Family Hotel in Cancun
#46 Romantic Hotel in Cancun
Hotel Class:4 star — Laguna Suites Golf & Spa 4*
Number of rooms: 48
Official Description (provided by the hotel):
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 
Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico

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