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“Phenomenal stay from beginning to end!! Excellent staff!! Unbelievable views”

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Hotel Riu Palace Peninsula
Ranked #21 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed April 10, 2014

This was me and my partners first visit to Cancun. So naturally we were anxious. From the moment we arrived in the hotel everyone was so polite and friendly to us, Victor at the front desk check us in and was a great help! I work in hospitality in NYC and the way Victor made us feel welcome was above and beyond the standard! He slowly showed us where everything in the hotel was, made some great suggestions on things to do and what we should see. We had a Junior Suite with an ocean view that people would kill for!

When they say all inclusive they really mean ALL INCLUSIVE. There was fantastic live entertainment every night, there was always something to do and much to explore right there on the resort. Also, a little secret, if you stay at this specific hotel you're allowed access to all the other Riu Palaces in Cancun, including their pools and bars!

Marcos who worked in house cleaning stuck out to us simply because he took a moment out his time to talk to my partner and I to see how we were enjoying our stay, asking us where we were from and just simple conversation. We truly enjoyed it!

The Drinks and food never stopped coming! We were handed a drink upon arrival and there is always staff around more than happy to bring you whatever you would like. There were so many food options each night and throughout the day.

I truly have no complaints at all! The staff was terrific! The food and drink were great! The rooms are extremely clean. There are many pool options which were always clean and never over crowded.This hotel is worth every penny!

Room Tip: Higher floors are perfect if you like it to be quiet at night.
  • Stayed: March 2014, traveled as a couple
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1  Thank phillip l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 10, 2014

My wife and I, and my parents (Father’s 70TH birthday celebrations) stayed at the Palace Peninsula between the 20/03/2014 and the 02/04/2014....
It was without doubt the best All Inclusive I have been to..
FOOD - in the buffet Restaurant was excellent - Steak/ Lobster/Italian/Japanese - you name it and it was available - The Al La Carte was good but in my opinion the Buffet Restaurant was so good, there was no point booking the Al La Carte Restaurants...You have the opportunity to tour the kitchens – We did and they are spotlessly clean.
SERVICE - there was always someone at hand..They are extremely polite and helpful..(Check Jaymie and Karen in the buffet Restaurant - excellent).
ENTERTAINMENT – There is a lack of quality entertainment at night…During the day you have the usual shenanigans beside the pool. For me, sitting at the piano bar or Sports Bar and just chilling was more than ample during the evenings.
FACILITIES – You never have to fight for sun beds (Big positive)…. Pools are excellent – some posts mention the beach as a draw back...Yes there are rocks but there is also plenty of sand (Just look at the photos) – Bars – Pool Bar, Sports Bar (24 Hrs), Beach Bar, there’s also another bar just beyond the Sports Bar.
DRINKS – Be sure to state the Brand of Drink that you want (otherwise you will get the local brands). If you like shots then try “Scooby Doo” and “Lemon Drop” – Excellent….
If you go with Thomson – be sure to tie down the rep on the first day – You never see the UK rep after that – It states that they should be on site between 11:30 and 14:00 – we wasted so much time hanging around trying to find them – It seemed to be a standard joke among the other reps.

Room Tip: We were on Floor 15...(Room 1524) - The view is outstanding!!!!
  • Stayed: March 2014, traveled as a couple
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1  Thank evansleref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

Spent 8 days at the Riu Palace. I read many reviews and researched this hotel in great detail. Yes it is very nice and clean and shiny and new but, We were on the first floor right above the stage and the shows would start at 945. If you wanted to check out early and go to bed forget it!
I found the customer service was ok for an all inclusive but not great like so many others. Yes we tipped al the time! The food was good quality and great selections but the buffet food was cold. This got really old after a few days. The specialty restaurants were very good with hot meals except the steak house. I had a raw steak and cold lobster!
The property is set up with two towers turned inward towards the ocean. The three pools were long and linear and because of that you could not get away from the music at the active pool. Basically the vacation seemed like we were trying to find a quiet place just to veg out. I know this Cancun and I like to party but if you want to just hangout, drink eat and read a book in peace and quiet than go some where else. We aren't snobs just working class people from the Midwest.
I would look somewhere else!

Room Tip: Stay away from the west tower
  • Stayed: March 2014, traveled as a couple
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3  Thank cwhittlesey2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

We've had the pleasure of staying at other Riu Palaces and finally nailed a good price in late March to see this newer resort.
Arrival was easy with Entertainment Plus USA picking us up and transporting us to the hotel. Recommend them highly for ground transportation from Cancun airport to anywhere.
Check in was quick and the lobby is pretty cool. (yes, the decor is a bit glitzy and purple, but it's fun). We had lunch while our room was finished.
ROOM: Very clean, comfy bed, nice balcony overlooking the pool & ocean. Open sink/shower area. There was a large jetted tub in the room we didn't use but my grandkids would love it. Housekeeping was excellent, bottled water supplied, coffee maker in the room. We left a note for the maid to leave extra coffee packets as the coffee is very weak so we'd just double up when making it.. ROOM SERVICE was great too - for breakfast fill out the form and leave it outside on the door knob the night before. Limited menu but great for coffee, fresh fruit or whatever in the AM.
BUFFET & specialty restaurants were always very good to excellent, and we tried all the restaurants. Yes, you have to make reservations in the lobby 48 hrs. in advance but if you really want to try them all, it's doable. I wish they'd change this but most all-inclusives do this. The buffet was amazing! The freshest fruit every AM, omelet stations, everything you can imagine is there. The only item that was surprisingly blah was the overcooked hamburger one lunch but other than that we were very happy.
BARS/COFFEE: Excellent coffee/sandwich/pastry place in the lobby and on the other side was a great bar and to our delight, our favorite bartender from the Riu Palace Las Americas in Cancun - Diego! He is awesome - huge smile and fab service. We had great service at all the bars, pool service and restaurants. There isn't high-end liquor but good mid-range selection and plenty of it. If a drink is too weak or whatever, let them know and it will be remedied! PLEASE TIP - they rely on this and even a dollar or two is appreciated.
POOLS/OCEAN: We went at a good time of year for perfect weather and warm pool and ocean temperatures - heaven. Never a problem getting a lounge or umbrella. We would beach it in the AM and then do the pool in the afternoon. We didn't do the pool with the swim up bar and usually avoid these unless there are bathrooms nearby and there were not. :( Quite a few guests complained about the lack of bathrooms near the pool and beach.
ENTERTAINMENT: Fun, hard working kids. You can join in the volley ball, trivia, bingo or dancing or just chill. It can be a bit loud at night if you're an early-to-bed sort but we got used to it.
AREA: While we prefer the area at Las Americas (there's a great little shopping area right across the road that's fun to visit each evening) this beach was better, just not much to walk to. There is a drug store/liquor store at the Riu next door if needed.
OVERALL: We would go back for the great beach, service, food and room comfort but there are a few things that were disappointing - for a newer resort (and compared to the more substantially built Las Americas) some areas need cosmetic attention. The design of the rooms is a bit strange, but again, not a deal killer for us.
TIP: The lazy woman's snorkeling - grab some bread rolls from the buffet and feed the fishies in the ocean. The iguanas also love it!
So, go for a relaxing time and have fun. We have never been disappointed with service or safety in Mexico and will always consider a Riu Palace.

Room Tip: If you go to bed early, ask for a room further from the entertainment area.
  • Stayed: March 2014, traveled as a couple
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1  Thank TravelBugNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

Sorry for the review delay :/ .......went on our annual 'bucket list' trip with family/friends this year back to Mexico!! Stayed at the RIU Palace Peninsula Resort the week of February 24th, 2014. We have no complaints! Loved the resort and all its vibrant colors. The resort, food and 'on-site' travel staff were all excellent & helpful, the variety of food was tasty, Enjoyed the pools, Yes the beach was rocky in areas but there was enough room for everyone. I enjoy to walk the beach for miles and that is not something you can do here - just an fyi. The weather was awesome - 80's the whole week & we were coming from negative degree Michigan weather . We went on a day trip via a catamaran to the Isle of Mujeres - met some neat people from all over the US and enjoyed visiting the island. Took the local buses to other Cancun locations and felt safe. Enjoyed a fantastic show at the Co Co Bongo in Cancun - it is expensive but worth the money!!! It's a bucket list 'to do' item itself :) Planning again for another trip next year!

Room Tip: Rooms on the ocean side are beautiful - ask for rooms above the 10th floor & higher as their nig...
  • Stayed: February 2014, traveled with friends
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1  Thank HeatherMT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

We absolutely LOVED this property. We arrived early - prior to check in and were immediately welcomed with a smile and superior customer service at the Front Desk - our rooms were beautiful and both clean and neat. We were upgraded to ocean view which I HIGHLY recommend. The view is simply amazing (THE BALCONY WILL BE YOUR FAVORITE SPOT!). The beaches and pools are excellent. We loved every minute of our time at this hotel - we actually walked to two other RIU properties but quickly noticed how superior ours was. ALL the staff were wonderful, from the lobby bar to the restaurants to the Front Desk - everyone was pleasant and accommodating. I do think they need to upgrade the food and service levels in the specialty restaurants but enjoyed them just the same. We also took the ferry to Isla Mujeres which is the island off the coast of Cancun. On this island you can rent a gold cart and ride up and down the island - SO worth doing. All in all we thoroughly enjoy our stay at the Riu Palace Peninsula and would HIGHLY recommend it to anyone.

Room Tip: Definitely try to get an ocean view room. Balcony will be your favorite spot! Higher rooms - bette...
  • Stayed: March 2014, traveled as a couple
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3  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

My husband and I went to Cancun March 26-April 2. Our first three days where spent at RIU Cancun, all I have to say is thank God for upgrade capabilities. RIU was over crowded and they so nicely changed us to RIU Palace Penninsula.

Food/Drinks:
The food was delicious, there was always something great to eat at the buffet or the italian restaurant was even better. We also ordered room service and it was in our room about 15min after we ordered. Chocolate cake was scrumptious!! What even better about the buffets was the breathtaking view that you were able to see as you ate.
Drinks were delicious. They had upgraded tequila "Don Julio" and if they didnt have the bottle they would find it. Nothing we drank was watered down. It was all just right.

Service: Everyone's service was amazing. There was an incident where these older woman had just a little to much to drink and help from the resort came immediately. Teresa at the front desk was awesome. The bell guy had a great smile that was just so welcoming. The only problem I has was with Fernando at the villas infinity pool. I asked him about three times for a drink and he would not bring it. Our room was at the villias area so we are entitled to drink there. We are good tippers every 2 drink a $2 bill. He just would not come.

Rooms;
We stayed in the villas, rooms were great. 2 jacuzzies was heaven, very clean, loved the color scheme.

Overall experience was just amazing. The views, the people. I didnt have to fight for chairs. Food was delicious. I will return!!

  • Stayed: March 2014, traveled as a couple
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3  Thank Vanessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 176 Hotels in Cancun
Price Range: $261 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Official Description (provided by the hotel):
* Riu Palace Peninsula features 3 ADULTS ONLY DELUXE VILLAS in the garden with exclusive services for clients over 18 years old * The hotel is situated right on the white, sandy beach of Caribbean Sea. Its offshore coral reefs and lagoon offers perfect water sports opportunities. The sister hotel Riu Caribe is just 100 m away * Next Village / Location Corazone 4.0 km approx. * Next City Cancún 5.0 km approx. * Airport Cancún International (CUN) 21.0 km approx. * 1 Building 17 floors 514 rooms * 3 Deluxe Villas 3 floors 48 rooms * Accepted Credit Cards: Visa, MasterCard ... more   less 
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