Just returned from 2 weeks at the Riu Palace Peninsula, and for the first time ever on a holiday, I have absolutely no complaints whatsoever. The Hotel is new, modern, and spotlessly clean. Check in was easy and we were upgraded to a Superior Suite on the 12th Floor which was a nice surprise, the room was superb, loads of space, fully stocked bar with plenty of water, soft drinks beer, with Vodka, Tequila, Brandy, and Rum in optics in a cabinet on the wall which was a nice touch. The Balcony was massive, with great views over the pool and the sea.
Food was great, catering for everyone's taste breakfast choice was hot varied, and as usual the staff were great, I am missing Selene's lovely smile and greeting already, and whilst there are 5 restaurants we only ever ate in the Buffet as we were out on a lot of excursions so didn't want to book, but the food was always great with loads of choice, always hot and the service we got from our waiter Samuel was exceptional, I don't know what he gets paid but whatever it is it isn't enough, so when you walk into the buffet restaurant from reception take a table on the left just inside the door as you walk into the main restaurant and I promise you wont be disappointed.
Pools and grounds were immaculate, they just never stop cleaning, and pretty much every member of staff you meet always greet you, and always look happy.
We spent most of our time on the beach, and yes there are some rocks, but I think that adds to the charm of the place and not once did we struggle to get a bed and parasol on the main sand beach whatever time we turned up. Again the service on the Beach was fantastic the waiter there Cruz must walk 10 miles a day and turns up as soon as you are empty to see if you need another drink, the smile you get at 9.00am is still on his face at 5.30pm.
Unlike other Hotels I have been too tipping here is just never mentioned or expected, but on this holiday the service we received was so unbelievably good it really deserved our appreciation.
Personally I would disregard any negatives you read about this place as some people are never satisfied, but we just couldn't fault it, and will definitely be back.
- Official Description (provided by the hotel):
- * Riu Palace Peninsula features 3 ADULTS ONLY DELUXE VILLAS in the garden with exclusive services for clients over 18 years old * The hotel is situated right on the white, sandy beach of Caribbean Sea. Its offshore coral reefs and lagoon offers perfect water sports opportunities. The sister hotel Riu Caribe is just 100 m away * Next Village / Location Corazone 4.0 km approx. * Next City Cancún 5.0 km approx. * Airport Cancún International (CUN) 21.0 km approx. * 1 Building 17 floors 514 rooms * 3 Deluxe Villas 3 floors 48 rooms * Accepted Credit Cards: Visa, MasterCard ... more less
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