So my husband and i booked this hotel, just right after valentines day and though we booked the reservations a month prior, a week after we booked the hotel was already at full capacity. I had some other friends that decided they wanted to do Cancun for Valentines day as well, but they just could not get any accommodation at any of the Riu hotels in Cancun. So keep this is mind, to book early because they do tend to fill up fast. Another thing i found out was that if you stay at any one of the Riu, u have access to all the other locations. However, if you are staying at the Palace Peninsula, there isn't a need to check out the others.
Upon arrival, we were very impressed by the size of the hotel, we could spot the tall distinct hotel on legs from almost 2 miles away. Driving up along the one way street, I also noticed that in comparison to the other hotels, this one seemed newer. Later on, i did find out that this hotel is only 2 years old.
There are a few reasons why i didn't award this hotel 5 stars. One of them having to do with our check in. Yes, we did enjoy the vip service of cold hand towels, and champagne, however that did not excuse the delay, or them telling us that we had canceled our reservations. This especially worried me, since i knew that they were over capacity, and that it was a busy weekend for all the rest of the hotels as well. I will say that the staff did the best they could to accommodate us, while they got our dilemma all situated. They did give us wrist bands, which allowed us to go eat at the Italian restaurant, it was like a half restaurant half buffet. Mainly buffet style, but there was also a menu you could order off of. The food there was surprisingly very good. Actually I feel that the food on the entire resort was the best all inclusive food we've ever experienced. And we have experienced quite a few.
The service at this hotel is exceptional, from the greeters at the main door, down to the bathroom ladies. Everyone is always walking around with a smile, being polite and saying hi or good night in spanish. That speaks volume for a hotel of this size. To see that all their workers are happy, must mean that they are being taken care of properly. Yet, with that being said, i did ask one of the locals how much these workers get paid, and to my dismay, they only make about $5 a day!!!! a DAY!!! thats nothing! so please please, remember to tip, everyone!! The bartenders, the servers, the maids, the doormen, the bellmen, pretty much tip everyone that helps or assists you to do anything. $1 goes a long ways down there, and its nice to show them that you appreciate their service. Yes i know its an all-inclusive, and you feel like you already paid for the tip as apart of your expenses, but really a few extra bucks is not going to hurt you, i bet you spend more at starbucks everyday before work! lol I really want to emphasize this. Only because I felt like my husband and I were the only ones tipping! I couldn't believe it! Its the service industry, no matter what you should tip! Realize that the tip only goes to those certain individuals, and not corporate, those locals need all the extra $ they can get! ok ok enough of the tip issue
About the rooms, or the decor of the hotel itself, since the theme is pretty much the same throughout. If you do not like purple, DO NOT come to this place! It's as if you walked into a modern willy wonka playhouse. The furnishings are very modern, with the use of glass, metal and square or straight shaped objects. Mostly the colors are grey, silver or black and white, but then there are pops of purple everywhere, lol and i do mean everywhere. This hotel tends to like red too. Its funny because purple happens to be one of my favorite colors, but even by the end of the trip i felt like i was purpled out!
The one thing about a hotel being designed with modern influences, is that they try to cram everything into a smaller space. This was especially so when it came to our room. Since we paid quite a bit extra for our Jacuzzi Villa Suite, I was under the impression that we were going to get a larger room. I felt like we just got a regular room, with a extra jacuzzi on the balcony.
This was one of the other reasons that made it so i didn't rate this a 5star. When booking this room i was under the impression that it was a true suite. Where the set up would be the bedroom and a separate living room. I think the hotel ppl were describing the jacuzzi rooms attached to the main hotel. I heard those rooms were bigger.
There were a lot of pluses though, for staying in the villas (fake villas) they were all known as the VIP.which meant you had access to the 1 vip pool and cabanas, and the vip restaurant, which was nice because those don't get booked out as quickly as the rest. And since the grounds of this hotel is not as large as some of the others I've been to, it was conveniently a close walking distance to everything.
Overall i was very impressed with this hotel, it is clean, modern, the staff are very friendly and helpful, the food is delicious and the drinks never stop pouring, what more could you ask for in cancun!?? And it was very reasonably priced too!! I highly recommend this place to everyone. I saw kids, adults, grandparents, couples, gays, friends, and everyone seemed to be enjoying themselves. So if you are looking for a place to stay in Mexico, this should be it! Good luck! xoxoxx
- Official Description (provided by the hotel):
- * Riu Palace Peninsula features 3 ADULTS ONLY DELUXE VILLAS in the garden with exclusive services for clients over 18 years old * The hotel is situated right on the white, sandy beach of Caribbean Sea. Its offshore coral reefs and lagoon offers perfect water sports opportunities. The sister hotel Riu Caribe is just 100 m away * Next Village / Location Corazone 4.0 km approx. * Next City Cancún 5.0 km approx. * Airport Cancún International (CUN) 21.0 km approx. * 1 Building 17 floors 514 rooms * 3 Deluxe Villas 3 floors 48 rooms * Accepted Credit Cards: Visa, MasterCard ... more less
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