This was our 1st time out of the country and to an all inclusive resort. The travel went as expected. Customs into Mexico was smooth. Finding our shuttle was easy after fighting our way through the airport vendors. Note, don't stop to talk to anyone! Find your shuttle service. Once in the shuttle it was about a 20 min ride to Riu. Very nicely placed in a safe area. Upon check in a bell boy put our bags to the side as we proceed to check in. We were given non-alcoholic beverage at check in. Quite tasty. Come to then find out, our room was not ready. And it was after 3 pm. They did not offer us an type of honeymoon upgrade. Didn't seem to care much that we were there to celebrate our special moment in life. Quite disappointing. So they told us it would be 30 min before our Villa was ready. Gave us our wrist bands and sent us to the bar. Service at the lobby bar was my least favorite of them all. He seemed to serve others 1st even after taking our drink order. We even tipped him $10 that went unnoticed our whole wk there. So finally we got to our Villa. This is a spectacular room and if you can afford it UPGRADE! We had the cheapest Junior Suite (hoping for our honeymoon upgrade). The room does have a smell because they keep a toilet wand brush full of cleaning fluid in the room. We kept our deck open to help with that. So we finally get settled in and check out the place. It is amazing, clean, full of friendly people. The pool bar gets rowdy, to be expected. The Villas have a VIP beach bar and pool if you want alone time. VERY nice, GREAT service ovre there. Each day there is entertainment at the main pool. It is quite fun! The servers nrver expected a tip but a coupls bicks do sem to get noticed which is fine. They play the same music over and over again at all the bars. Annoying after 2 days! The WIFI is aval but I found it hard to get on with your 1st try. It took about 4 times. Once on, speed was fine. The food was decent. The Italian restaurant was our 2 favorite to visit often. Note, they do not allow female swimsuits, but my husband had no prob getting in with his shorts. It is worth the quick change because the buffet is a buffet. Good and always something to munch on. But without a reservation this is the place to go. As for reservations, they do fill up. We were only able to make 3 out of the 6 nights we were there. Villa VIP restaurant was THE BEST hands down. Amazing service and food! Japanese was so so, and steak house served over cooked lobster. Both with slow service. Expect only one drink of you are not sharing a bottle of wine. One last honeymoon thing...we were expecting a bottle of champagne as a welcome gift according to their posting. Nope, didn't get it. Had to pretty much beg for it. It showed up the night of our 2nd stay. I also inquired about our "honeymoon room upgrade". After cking 4 days in a row they finally did put us in the King Villa for our last 2 nights. Amazing room and service. So all in all I would never go back for a honeymoon but for a typical vacation, yes. Very clean!! New!! Decent food!! Beautiful textured beachs. Go there while it is new! Oh also expect USA customs to take much longer. Kinda sad. Hope I was of help!
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