We came here on our honeymoon in July 2013, after reading some mixed reviews we were apprehensive before our arrival, however we needn't have worried, the hotel was amazing.
We were upgraded on our arrival to the larger suites, the room was huge as was the bed that could probably sleep four adults (!) the room was immaculate from the moment we arrived until the day we left, the turn down service is also a nice touch. The balcony was also huge and ahead full sun all day and until the sun set. It was worth getting up early to watch sun rise as it was a perfect view from our room on the 11th floor. The mini bar was always stocked up well, we were cheeky enough to ask if we could swap one of the bottles of spirits, we had a message left to say they would try, later that evening we received a visit from the mini bar stockist who gave us a litre bottle of jack Daniels and didn't take away any of the pre existing spirits"
As we were on honeymoon we had surprise visits off a butler who delivered us champagne and chocolate covered strawberries and a congratulations card which was also a lovely touch.
The choice of food is unbelievable . The breakfast Buffett had everything you could wish for, if you couldn't find something there must be something wrong with you!! The waiting staff were always very friendly and remembered your drinks ... We didn't even have to ask some days.
The lunch Buffett was also full of variety from sandwiches and salads to fajitas, fillet steak, Italian, etc, etc. there is also a BBQ on each day at the pool side, again good choice of food. The Italian is also open for lunch and is very good if you prefer something a little more formal and being waited on.
In the evening the food is even better, huge buffet selection as well as 5 al a carte restaurants, we on,y visited the Mexican, steak house and the 'VIP' restaurant .... This was the best by far but we didn't go until the last night....don't make the same mistake ... Go early on in your holiday so you can go more than once. Service was faultless, champagne upon arrival, food was unbelievable, best meal we have had.
Lots of bars to drink at all different , we used to watch the shows then head off to the sports bar as it was a little more fun and cooler as the entertainment area is really, really warm. Dave the bar man is really good fun too and great at making different drinks,.... Again knows your drink and you don't have to ask for the, he will just making them when you are 1/2 way through your current drink.
The entertainment around the pool is hilarious, it's really good as they cater more for adults in the games and activities they do and kids are catered for at an indoor kids club. Lots of water activities, volleyball (beach and water),, football, fitness classes, endless list.
The hotel is immaculate and the cleaning staff work 24hrs a day, we felt like asking them to sit down for 5minutes as they work tirelessly and take great pride in what they do.
Don't let negative reviews put you off coming here or worry you if you have booked....I can be picky at times but this hotel was the best we have stayed at and we are both well travelled.
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