I recently returned from a week at this lovely resort.
This was my first trip to Cancun and my first time staying at a family resort.
I usually travel to Adults Only facilities, but they also tend to be a little lower in class.
I cannot say enough how suprised I was. Everything about this hotel was fantastic. Upon arrival at the massive lobby, I met with the lovely staff at the front desk, who informed me that my room was not quite ready, but would be available in a few hours. I was directed to their changing room, which was large and clean. Then off to explore the hotel grounds.
I was travelling with a group of approximately 80 singles, none of whom I had met before this trip. I found the group at the pool bar, where I also found some of the hardest working people at the resort. The entire pool staff work from early morning until just about dusk. Everyone at the bool bar and waitstaff should be commended for providing excellent service to the guests. The drinks are as stong as you would like, and they are ready to serve with a smile. One thing I did not read, which would have liked to have known is the beer they serve. They serve Dos Equis lager, Tecate Light and Novello dark lager. They also had Smirinoff and Absolute vodkas, and a variety of different labels of tequilla. Sorry but that is pretty much what I limited myself to on this visit.
I stayed in the Villas, which was the adult only VIP section of the hotel. It is detached from the main property, and I did not spend too much time there. It is quite and more reserved than the main hotel, and my room did include a hot tub on the deck facing the ocean. My only complaint with that was it took way too long to fill up.
The room was spacious and clean. I had to mention to the front desk after the 2nd day that I needed more water for the sink, and after that my refrigerator was full and I had plenty of beverages. Each room is provided with Pespsi products and beer. There are alos alcohol dispensers in the room, which I did not find that I needed, but were there if I did.
The food at the resort was much better than I had expected. I ate at the Italian restaurant several times (I recommend the chicken), the buffet a few times (See Francisco in the morning or at lunch, he was a peasure to see and always had a big smile and attended to our every need.)
Being a VIP, I was also given access to the Kulinarium, which is located at the VIP section of the hotel. That was the best meal I had all week. The food and service was spectacular. We celebrated one of the members birthday and all had a terrific time.
One night for another member's birthday, we ate at the "Steakhouse" which was ok. The reason for the quotes is this is part of the buffet restaurant which is sectioned off and is supposed to be a lot fancier than it actually is.
I did dine at the buffet 2 nights, one being Mexican night and the food was fantastic. David was carving fresh pork which was to die for. If you have that opportunity, you must try it!
My only real complaint about the resort is the lack of night life. As it is a family resort and there are so many attractions in town to go to, they do not have a disco or place to go after the shows. There is a 24 hour sports bar, but that seemed to be a meeting place and not really a great place for fun. After spending what I did on the resort, I really was not looking forward to spending more money on drinks or a show outside of the resort.
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