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Reviewed December 6, 2012

A beautiful stunning hotel built at the end of the main Cancun Blvd. Can be seen for miles. Impressive!! Arrival area is massive, well laid out with plenty of staff to accomadate your arrival. Very modern, spacious with the welcoming Bars set away from the main foyer.
Accomodation is very clean, retro with the added spa bath and balcony over looking the sea and pool area. Again Drink optics and fridge is always maintained and re filled daily. Room service is very fast.
Pool area is large with again the added pool bar. Beach and sea is literally 30 secs walk away. Staff around the pool are very friendly and maintain your drinks regulary.
Food is amazing!! Cannot describe everything. It's just amazing. Added restaraunts need to be booked 3 days in advance. Men,be aware of the dress code. The Crystal restaraunt requires shirt / trousers or you won't get in. Therefore pack your self a pair of appropriate attire and not get caught out.
WiFi is 24/7 and can be used around the pool area. Good Strengh and signal.
Now the downside!! - Very poor quality workmanship. All around the hotel the paint is already flaking off (Even in the eating areas). Doors hanging off or not closing properly. Even my banister on the room balcony was loose, requiring maintenance to visit. Not good at level 8. Hot water not available in the evenings to some floors. Sort that problem out, a classy hotel.

  • Stayed: November 2012, traveled with friends
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1  Thank plac56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2012

Hotel: Most modern Riu to date, but not the most luxurious. It does not get to true Riu Palace level. We’ve stayed in many Riu Palaces, and most had Palace feeling. This one does not.
The walls in hallways are painted flat paint, not covered by stone or ceramic tiles like in other Riu-s. That paint gets dirty quickly, tarnishing overall appearance. Overall choice of colors is weird at best, although it is personal taste.
Rooms decorated cheaply, with furniture built from white-painted particle boards. However, the view from any room will be great or very good. This is especially true for high floors.
Overall area, beach, pools: It is smaller than other Riu hotels in Rivera Maya or Puerto Vallarta, but it is expected from Cancun. Beach is very good, with very fine soft sand. Pools are clean. Unfortunately, no rest rooms or change rooms are available around the beach or pools, with one exception of the rest room in the back of beach bar.
All amenities, pools and beach are super clean! I mean SUPER CLEAN! The clean all around non-stop!
Service: Superb! Very attentive and friendly! Generally, Mexican people are very friendly, and it shows in service.
Food and drinks: Buffet restaurant is very good. Food is not quite gourmet, but definitely good quality food. They always serve fresh juices, vegetables, fruits, different meats, cheeses, variety of hot food, etc., etc. Breads are excellent, as usual.
Drinks are just OK. There is limited selection of mixed drinks. If you have your favorite drink, you may ask for it, but bartenders may not know it. This Riu has contract with specific vine supplier. White vine is OK, but do not try red one; better take a glass of vinegar!
With pexception of “Kulinarium”, a la carte restaurants are pathetic jokes. For example, if you like Japanese food (we do), avoid Japanese restaurant. If you have never been to Japanese restaurant, avoid it, so you will not get wrong impression about Japanese food.
Overall, it is funny to see how restaurants staff tries very hard to offer the best service, but the food served makes such a discord!
Kulinarium offers great roasted duck breast for main course (if you like duck)!
Overall, Riu Palace Peninsula is good resort, but Riu Palace Los Americas in Cancun is one notch better.

Room Tip: Ask ofr high floor and away from theater.
  • Stayed: November 2012, traveled as a couple
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3  Thank Le M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

Had a great week with friends at this hotel. everything was excellent. clean hotel very modern,beds comfortable, found the bathtub in an unusual spot in the main part of the room,shower and toilet were separate, good food with lots of choice, very friendly staff, coffee bar was excellent, pools were clean and lots of servers to replace your drinks, a lot of chairs available at beach and pool area, close to shopping, great view, free wifi. The only thing I didn't like was the music from the shows could be heard in the room until 11 pm.

Room Tip: don't pay for upgrade, all rooms are ocean view, better view higher up
  • Stayed: November 2012, traveled with friends
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2  Thank Daisy1917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

The hotel is absolutely stunning and we could not fault the location, however whilst we were there, our party of 4 and several other people in the hotel had complained of getting some sort of sickness bug and spending most of their holiday sitting on the toilet!

All the rooms and lobby were absolutely beautiful and very spacious! everything was nice and clean and tidy and we had a lovely view from our room!

The hotel was quite loud with party music on most of the day, so if your looking for a family resort, this isn't the one! Although this hotel is classed as a 'Riu Palace' Hotel i think it definately needs improvements and would not class it as a Riu Palace, it just doesn't have the same look as the others!

The downside to this hotel is the restaurants, the buffet was the best out of the lot! Considering these are supposed to be A'la Carte restaurants they do not meet the standards and we were very disappointed in the selection available. The mexican really let us down, considering we were in Mexico the food was very poor!

  • Stayed: September 2012, traveled with friends
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Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

New resort and a stunning ultra modern Hotel. We had a suite on the 4th floor overlooking the superb pool area and sea. 2 comfortable large beds, jacuzzi, large balcony, shower/wet room. The pool area is divided up with plenty of new sunbeds, 896 to be precise, with several pool bars. The food was very good, and a better selection than the Riu Tequila which we experienced the week before. We tried Crystals restaurant and the food was excellent as was the presentation but unfortunately the steaks were only luke warm. The main buffet restaurant didn't really match up to the rest of the hotel and had a bit of a canteen feel, but again food choice and quality were excellent. The staff in the restaurants need more training, they struggled in the main buffet restaurant to keep up with clearing tables and plates between courses, and in the themed restaurants were serving dessert prior to clearing main course plates away. The other disappointing item for a 5 star resort was that they did not change table cloths after sittings. A number of times we sat down and the table cloth was clearly stained from a previous sitting. The pool area was always clean with a roving drinks service and there was a small beach if you preferred. The beach bar was very pleasant, particularly in the evening when tables and chairs were put on the beach with lights, very romantic. Again the majority of staff were pleasant and helpful. If you want a day out, take the ferry, 500 metre walk left from hotel to the "Island of ladies" A small island on which you hire a golf buggy to get round, roads are only used by taxi's and odd vehicles so no hassle. Had lunch at Jax restaurant which is owned by a lady from Texas and it was excellent and good value. I think once staff are trained and some small items addressed this will be a great resort, would return.

  • Stayed: November 2012, traveled with friends
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2  Thank archieNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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