We stayed a week recently at this new resort. (Checked in 5/27/12). This resort is truly modern in design which my husband and I loved. The layout in the bedrooms is a little strange with the bath tub in the middle of the room and such but we ultimately loved the building. We were on the 11th floor, and had wonderful views however there was a strong not so nice smell in the hallway most all the time. I don't know if it was from it being a new building and still having some of that going on or what. The elevators at times were slow running, however all three did work while we were there.
The food was less than desirable. We had stayed at the RIU in Paradise Island in the Bahamas last year and came here for our one year anniversary. The food here both in the buffets as well as the reservation required restaurants was not impressive. By the second day I found myself with such an upset stomach that the rest of the trip I could barely eat anything. When I tried it was a couple bites and I was finished. This I'm sure added to my thoughts on the food, but even my husband who is not near as picky as I am said he was very disappointed in the food.
The beach is small and rocky but was still perfectly find for sunbathing/swimming. My husband spent a lot of time our right off the beach at the end of the rock formations snorkeling and saw many different types of fish including one very large, angry looking barracuda! It was nice for him to be able to do this at his leasure if I wasn't feeling up to it (as I was sick) without spending money and paying to go somewhere for me to sit and feel terrible all day.
The nightly entertainment was as you would expect from a resort. It is a family resort so everything was mostly very PG rated. The RIU house band that plays after the nightly show on the other hand is terrible. They do not play anything upbeat, everything is very "jazz-like" and remakes of how they do other artists (Elvis, ect). I prefer having some beat to my music, not to have it put me to sleep. Also the entertainment only goes until like 10-10:30 and then you are on your own, if you want to do something else, you will need to leave the resort.
If you chose to leave the resort and head downtown there are many places you can go. Lots of clubs, bars, shows, ect. You can not walk there, you will need to take a bus or taxi because it is not close. The buses run every few mins. up until a certain point at night and then you will be on your own and most likely have to take a taxi back. (I believe they run until like 12:00). We went to Senor Frogs one night and Margaritaville another. We had fun both places but make sure you take enough money for your drinks or whatever you want there as well as fare back to the resort.
We did a couple of excursions while we were there and had a lot of fun. First we went to XCaret and I must say I really enjoyed myself. I'm a nature lover so here I really got to experience some jungle trails, wild animals, jaguars, parrots, and of course swim the cenote (underground river). They also have some on-site Mayan ruins you can climb, a chapel and church area (set from Mayan times) the house of whispers, and a cemetary, as well as an authentic Mayan village. We got some AMAZING pictures here and by the end of the day we were exhausted but very glad we did it. If you stay for the night show their Mayan show is supposed to be the best in the area, we however did not because by that time I was really not feeling well. The food here is included if you by that package (which is cheaper than buying the food separately) however it is not very good. I couldn't eat because they were flies landing all over it and a random stray wild cat roaming the dinning area trying to get scraps.
My biggest complaint is that Thursday evening we were at the evening show in the entertainment area and our camera was taken. We were sitting at the table I had picked it up to take a picture of one of the women on stage who was all dressed up in a yellow dress dancing for our daughter who loves outfits like that. I turned the camera off and laid it beside my drink (1st drink so no we were not drunk enough to lose the camera) there with me and turned to my husband to ask what our plans were after the show as it was ending and I did not think I could handle another night of the RIU house band. Maybe 5 mins. passed and we decided to head downtown when we were leaving the table I asked him if he had the camera and he said no.. We looked everywhere for hours for it and it was never found. It wasn't crowded in there that night or anything so I am not sure who could have taken it. We went to the front desk almost hourly for the remainder of our stay hoping someone had turned in at least the memory card as my concern were all the pictures I had taken that we had lost. I have a memory problem and pictures are really important to help jog memories for me. Especially the ones we took at XCaret I was so looking forward to sharing them with our children. The front desk acted very annoyed and bothered that we kept checking for our camera/memory card. Suggestion: Don't lose anything, they keep a hand written "log" of what it turned in.. It's very poorly put together and they are not friendly in trying to help you recover lost items. Friday we were out by the pool and the entertainment people had made an annoucement that some lady had lost her reading glasses, when my husband and I asked them to make an annoucement about our camera and stated that we just wanted the memory card back no questions asked and were offering a reward they refused and said bluntly "no one's going to turn that in, just forget it". I was very upset about that. This kind of ruined the entire experience for us because so much was measured in those pictures.
All in all the resort is good, granted it is new and still has some kinks to work out but it's definitely NOT a 5-star resort. When I got sick the 2nd day we went to the store in the lobby and asked if they had medicine for stomach problems and they said no. It wasn't until two days later we were finally directed RIGHT NEXT DOOR to the RIU Caribe for a pharmacy where within an hour of taking the medicine I felt like I was able to get out and do something again! Common courtseys are something I would expect at a 5 star resort and you will not get that here.
Most all the wait-staff was friendly and attentive. Our maid Marsella (sp) was EXCELLENT! I wanted to bring her home with us! I know it's a very long shot, but if someone reading this knows anything about our camera (again we just want the pics and will pay for them you can keep the camera) please contact me at email@example.com Thanks
- Official Description (provided by the hotel):
- * Riu Palace Peninsula features 3 ADULTS ONLY DELUXE VILLAS in the garden with exclusive services for clients over 18 years old * The hotel is situated right on the white, sandy beach of Caribbean Sea. Its offshore coral reefs and lagoon offers perfect water sports opportunities. The sister hotel Riu Caribe is just 100 m away * Next Village / Location Corazone 4.0 km approx. * Next City Cancún 5.0 km approx. * Airport Cancún International (CUN) 21.0 km approx. * 1 Building 17 floors 514 rooms * 3 Deluxe Villas 3 floors 48 rooms * Accepted Credit Cards: Visa, MasterCard ... more less
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