We just returned from Cancun last night (May 26, 2012). We stayed at the newly opened Riu Palace Peninsula and enjoyed it very much. We will return. Our junior suite overlooked the hotel's pools, beach and the ocan. The room was very clean and had a jacuzzi bath, large walk-in shower, king sized bed and balcony overlooking the pools, ocean and hotel grounds. The room was very quiet, however anyone talking in the hallways could be heard easily due to the tiled floors and acoustics. Nevertheless, I enjoyed a good nights sleep each night. We kept the air conditioning on most of the time as we found the tiled floors would become slippery if we left the balcony door open (due to the humidity). The suite came with a stocked bar - rum, tiquela, vodka, and brandy. The mini fridge had beer, soda and lots of water. We were kept well stocked with bottled water. The room info package told us not to drink the water from the taps in the room, so we used the bottled water to brush our teeth. Ladies, there are plenty of hangers in the closet! The balcony had comfortable chairs and a towel bar on the wall for hanging wet bathing suits. The maids were very courteous and friendly - did a good job keeping our suite comfortable. I thought I read somewhere that there was nightly turn down service, however, we only received this service once during the week we were visiting. And only one chocolate on the pillow that one time, which I thought was odd as it was very obvious that there were 2 of us there. (a minor point)
We used room service twice. The first time was to order some nachos - when they arrived the runny cold cheese turned us off, so the next time we ordered we asked for there to be no cheese. This turned out to be more enjoyable. We had an interesting time trying to order a bottle of wine be delivered to our room. As we rarely drink hard liquor, the liquor cabinet with various items did not appeal to us, so we thought we'd like some wine.The room service department told us to call the bar and the bar told us to call room service. After much discussion with various hotel staff we were finally told that it is the hotel policy to have only hard liquor in the rooms. It was suggested that we go to one of the bars if we wanted wine. So we cooperated and did a trip to the bar anytime we wanted to have a glass of wine on our balcony. Since the hotels advertises a fully stocked mini fridge, we thought it would be nice to have a bottle of white wine in the mini fridge along with the other items (most mini bars at hotels I've visited have wine in them). However, the Riu Palace Penisula has a different liquor licence. To each his own, as they say. We just thought it was odd.
We had dinner at several of the themed restaurants. In order to eat in the specialty restaurants you make your reservations the day before. The hotel consierge was very helpful. We were able to make 2 reservations in advance for the following 2 days. Krystal was our favorite and we ate there twice. Lovely service by very friendly staff. The food was excellent. We enjoyed the beef with yams, and a yummy (and very creamy) leek soup. The glass of champagne when we arrived at the door was a nice touch. I enjoyed the steak and lobster at the steak restaurant although my partner found his rib eye a bit grizzly. The fresh fish and salad at the beginning of the meal was very good. We enjoyed eating outside on the balcony overlooking the ocean. Again the waiting staff were very friendly and attentive.
The only time we did note enjoy dinner was in the Italian restaurent (which did not require a reservation). The antipasto bar was plentiful and tasty. However my partner ordered the chicken and it arrived cold. I ordered the linguine with shrimp. I ate the shrimp but could not eat the linquine as it was tasteless. I've never tasted pasta like this before - totally and completely tasteless. And in an unpleasant way. I left it on the plate. Again, the waiting staff was very attendive and friendly. We mentioned this experience to the assistant manager who happened to pass by our table a couple of nights later. She asked how we were enjoying our stay and we told her it was very enjoyable except for the food in the Italian resturant. She made a note of it and will speak with the chef.
The buffet restaurant had everything you would want at a buffet. From salads, to soup, fresh fish, hot and cold items. Too numerous to mention. We found ourselves eating there for breakfast and 2 dinners as it suited our time better than making reservations. The restaurant reservations were eithr 630 or 830 or 845. We found 630 to be too early as we are not hungry at that time usually. We would have either a late breakfast or lunch and dinner after 730. There is so much food that we at only twice a day. There is a nice cappuchino bar in the lovely that serves take out as well as indoor service. They have small sandwiches and pastry for the inbetween times or late night snack.
Overall we enjoyed the food. The best thing about the Riu Palace Peninsula, in my opinion, is the staff - both attitude and service. Very professional and polite, with an attitude of genuine concern for our comfort and needs. Aside from the beautiful grounds, beach and amenities, there is also an interesting archeological site on the property. We had a view of the Mayan site from our balcony. It's quite a site from above - I will try to post a few pictures for you to see.
We will return. Men - remember to bring long pants and a shirt with a sleeve if you want to eat in the restaurants, including the buffet. One fellow did not do this and was refused entry into the buffet and became quite childish and as a result we felt quite uncomfortable having dinner on our last night there. The hotel has it's policies and follow them - no exceptions. I
We will return.
- Official Description (provided by the hotel):
- * Riu Palace Peninsula features 3 ADULTS ONLY DELUXE VILLAS in the garden with exclusive services for clients over 18 years old * The hotel is situated right on the white, sandy beach of Caribbean Sea. Its offshore coral reefs and lagoon offers perfect water sports opportunities. The sister hotel Riu Caribe is just 100 m away * Next Village / Location Corazone 4.0 km approx. * Next City Cancún 5.0 km approx. * Airport Cancún International (CUN) 21.0 km approx. * 1 Building 17 floors 514 rooms * 3 Deluxe Villas 3 floors 48 rooms * Accepted Credit Cards: Visa, MasterCard ... more less
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