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“Comfortable Hotel Outside Hotel Zone”

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LQ Hotel by La Quinta Cancun
Ranked #54 of 177 Hotels in Cancun
Reviewed July 16, 2014

Clean and comfortable hotel with great reception staff who were able to recommend excellent local restaurants. A/C did break down during the night but this was fixed first thing in the morning. Pool is small but a very welcome retreat after a full days touring.

Stayed: June 2014, traveled as a couple
1  Thank Stacker63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 - 170 of 856 reviews

Reviewed July 10, 2014

Its price is OK for travelers looking for acceptable price and decent hotel service quality, if you don't stay at the hotel zone. In fact its location is good: close to a major street to the hotel zone. There are multiple restaurants nearby.
Luckily, we did not encounter similar issues of other reviewers: we found employee spoken English, bath facilities working fine.
Yes, if you want fancy night life in Cancun and want to see the sea from your window, it is not your choice.

  • Stayed: December 2013, traveled as a couple
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Thank Tiger810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this reviewResponded August 14, 2014

Dear guest:

Thank you for choossing La Quinta, and for your next visit don´t forget ask about suite with balcony and see view. even we could provide you a free shuttle service from the hotel to the Beach zone.

if you need any extra information just let me know, i will be able to help you!!!

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Reviewed July 8, 2014

I originally booked this hotel for a 5 night Cancun visit; however, it's not near the tourists' areas. Not many employees spoke 2nd languages. Nonetheless, the employees were friendly, helpful and attentive. The hotel is very modern with nicely equipped rooms. There was an issue with the water supply the day we checked in and, as a result, we had no water and had to transfer to another hotel. The staff was nice about it and did everything they could to fix the problem, but it was just one of those unforeseen circumstances that are going to arise from time to time.

I would recommend this hotel to someone who has an intermediate understanding of Spanish and someone who is only staying in Cancun for a couple of days. IF YOU ARE A TOURIST, STAY AT A HOTEL ON THE MAIN STRIP.

Room Tip: This is NOT a hotel for someone visiting Cancun for its tourists' attractions and beaches. GO T...
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank JBA_2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this reviewResponded August 14, 2014

I feel sorry if you had to move to other hotel for water service, we hope you could give us the opportunity to stay again with us.

Your continued satisfaction and trust in La Quinta are our top priorities.

Sincerely,

Karina Paniagua

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Reviewed June 26, 2014 via mobile

We decided to stay here and do all of our touring before we headed to our all inclusive resort. Our vacation got off to a bad start since Volaris lost all of our luggage. After waiting for 2 hrs for an answer and being mislead by Orbitz regarding car rental insurance requirements. We arrived at La Quinta the staff was beyond amazing. It took less then a minute to check in. I have never encountered such friendly and amazing staff. The hotel is beyond clean the breakfast is not your typical continental breakfast it was a full on meal. Everyday they offered a variety of dishes besides a make ur own fresh waffle, which they even offer to make for you. There is a taco stand right next door and a OXXO which is similar to a 7-Eleven. We also had pizza hut delivered. I would 100% recommend this hotel.

Stayed: June 2014, traveled with family
1  Thank Susana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this reviewResponded July 2, 2014

I´m glad that you had a good stay and that you enjoyed Mexican Food, our main goal is to make you feel good, any additional information that you need about the hotel, please let me know i will be always at your service.

Here for you.

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Reviewed June 13, 2014

Background: We are a couple of friends who looked for a good hotel away from the shore in order to drive various places outside Cancun (we rented a car).

The remarks:
We arrived after a really early flight from Mexico City. The room was ready but apparently the weather put it to the test. We were staying on the 5th floor and after some minutes in the room it started to rain, and what a surprise was that also in the room. Apparently, one of the discharge pipes or the balcony itself (the rooms with balcony are on the 6th floor) was loaded with water and well, it was dripping into the room. This was not a new issue as the cealing was already repaired (noticed by a whiter paint layer). Additionaly, this room lacked a minibar, which we noticed as we moved to a new room.

We were moved to the room next door, and what a surprise, same problem. We reported it to the administration and they moved us for a third time, now on the fourth floor, were we finally managed to stay

The information we received from the reception was incomplete as they did not make us aware of the existing pool (small), gym and the possibility of a free transportation van (up to 5km from the hotel).

Ups:
- There is a relatively large underground parking place
- The security personnel is very friendly and helpful
- The hotel is not centrical, but there is an available transport van that allows you to reach the clubs (it only works until 10:30 pm, so a taxi is the only way back, e.g. Coco Bongo) and the Mercado 28.
- The rooms are large with a comfortable bed and a nice bad

Downs:
- The parking place is not directly connected to the hotel, so if it is raining, an umbrella will come in handy.
- The friendliness and helpfulness of the reception personnel. When asked they replied courteously, but otherwise they minded their own business, sometimes not looking at you when answering.
- The breakfast will satisfy you good enough for the first two mornings but afterwards the options become very limited.

Room Tip: Try to avoid fifth floor when it is raining, and take a look that there is a minibar.
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  • Stayed: June 2014, traveled as a couple
    • Value
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Thank OmarCF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this reviewResponded June 30, 2014

We hope you can give us the opportunity to show you that we have more benefits for you, like an emergency stairs, you can use it when it´s rainning, and every morning you can order a special meal like eggs any style, quesadillas, waffles or milk shake, just ask our sttaf, we will be happy to give you all you need.

REMEMBER we are Here For you!!

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Reviewed June 12, 2014

We only stayed one night on our way through Mexico, but very happy with hotel. Room was clean and comfortable. Breakfast was great. Shopping center close by has everything you might need. Staff were friendly and helpful.

  • Stayed: May 2014, traveled as a couple
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1  Thank peter_ndc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this reviewResponded June 18, 2014

Is always pleasing to have guests as you, we invite you to visit us each time that you want it, we will be able to help you to book a new reservation in case that you need it.

Sincerely Hope see you soon

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Reviewed June 3, 2014

stayed here the last 2 weeks in may, very clean hotel with large comfortable beds,our first room 120 had problems with the electrics which the hotel must have been aware of, the microwave fridge & air conditioning did not work properly in fact to get the microwave to work you had to hold the switch in over the fridge to stop them tripping out, that said the second room was fine,breakfast was scrambled eggs every morning there were other items but a little more choice would have been welcomed, the free shuttle was non existant we gave up after asking 5 times, location is quite good

  • Stayed: May 2014, traveled as a couple
    • Value
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2  Thank CardiffMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this reviewResponded June 11, 2014

we appreciated your comments and i feel sorry if you had some troubles during your stay, i hope you could give us the oportunity to come back again and i will prepare you room special for you,

let me show you that the service that we provide you is better than you think

sincerely hope see you soon!!

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Additional Information about LQ Hotel by La Quinta Cancun

Address: Av. Tulum Super Manzana 4 Manzana 14 lote 2 Cancun, Cancun 77500, Mexico (Formerly La Quinta Inn & Suites Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 177 Hotels in Cancun
Price Range: $79 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — LQ Hotel by La Quinta Cancun 3.5*
Number of rooms: 136
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