I originally booked this hotel for a 5 night Cancun visit; however, it's not near the tourists' areas. Not many employees spoke 2nd languages. Nonetheless, the employees were friendly, helpful and attentive. The hotel is very modern with nicely equipped rooms. There was an issue with the water supply the day we checked in and, as a result, we had no water and had to transfer to another hotel. The staff was nice about it and did everything they could to fix the problem, but it was just one of those unforeseen circumstances that are going to arise from time to time.
I would recommend this hotel to someone who has an intermediate understanding of Spanish and someone who is only staying in Cancun for a couple of days. IF YOU ARE A TOURIST, STAY AT A HOTEL ON THE MAIN STRIP.
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