We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very pleased with our stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
LQ Hotel by La Quinta Cancun
Ranked #57 of 175 Hotels in Cancun
Level 5 Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Very pleased with our stay”
Reviewed May 26, 2014

Wanted to stay downtown somewhere comfortable that was clean and reasonable. Found it here!

Pros - clean, most staff very welcoming and helpful, very good breakfasts, good size of rooms

Cons - very poor travel desk (only open for about 4 hrs each day, well after each tour had already departed so we didn't speak to anyone there at all); maid service variable - if you try to be green and not get your linen changed the room literally doesn't get touched at all by the maids, and the number of towels you get is bizarre - we often had to ask for an extra towel (although this was never a problem); advertised to have a shuttle bus service - DO NOT RELY ON THIS FOR ANYTHING!!! Often no driver for various reasons, should not really be advertised on the website as a perk to staying there

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wanderin_around
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

785 reviews from our community

Traveler rating
    333
    288
    108
    37
    19
See reviews for
194
280
31
147
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Pflugerville, Texas
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 25, 2014

I wasn't pleasantly surprised at how clean and well maintained this property is. I picked the location because my dental surgery was taking place nearby...I wasn't disappointed. The hotel is very clean, and despite some rain every day, the lobby remained clean. The staff is very kind and the doorman is very helpful with directions, getting cabs and locating the correct bus. My room was very clean, my only complaint is that the bottom sheet on the bed doesn't go all the way to the end, it drove me crazy!

They have a nice breakfast buffet and the restaurant connected next door has very decent food and the price is excellent. There is a convenience store nearby and I rode the bus (#27) several times to the hotel zone for shopping and to take in the beach. If you want to go to the public beach, go to Playa Marlin, less people and just breathtaking. Take bus #27 to Kukulcan Mall, cross the street near the Liverpool store (end of mall) and take the sidewalk that runs alongside the fire department keep walking to the back (you'll see the back side of the mall) and take a little jog to the left to the entrance (kind of hidden) to the beach, you won't be sorry. The other public beach is closer to the Carlos and Charlies, but it is a lot more crowded.

Back to the La Quinta, there is a mall, grocery, restaurant and Mexican open air markets nearby. Even when I was alone, I felt safe at all times. To get a great view of the city, take the elevator to the 6th floor and enjoy the balcony. The pool area was nice and while sitting back in that area it drowns out all sounds of the city noise, very pleasant.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cathelynj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 23, 2014

I found the La Quinta Inn and Suites to be adequate for the price. It is in a good location in downtown Cancun. It is easily accessible to bus stops, walking distance to malls, restaurants, banks and the American Hospital.
The rooms were clean, the plumbing worked, and there was plenty of hot water for showering. The pool is small but is large enough and has some nice features. The patio area around the pool is pleasant and at the back of the hotel so it feels private and peaceful. There is a small gym and it was clean and the equipment was of good quality.
There is a good breakfast buffet in the mornings and on the weekdays there is a tour desk open,
Alamo rental car also has an agent on site daily.
One shout out to Carla at the front desk who was always so willing to give assistance.

Overall I would recommend it for an economical and safe hotel in the downtown zone.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Journeyproud55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Level 4 Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 13, 2014

We bought a 1 week package trip (air+hotel) to Cancun for the last wk of Dec from Priceline. Even though, it's a 2.5 star hotel and was among the lowest cost hotels in Cancun (showed by Priceline), we picked it due its good reviews and we were not sorry at all. One minor hiccup we had was that when we checked in, the front desk couldn't find my reservation because it was from Priceline. But, they let me check-in anyways and the next day they told me everything is taken care of. The front desk people were very friendly and helpful throughout our stay. This was our first trip to Cancun and we don't speak Spanish and so, I asked them many questions and they always answered with a smile. Note that this is not in the hotel zone where most of the expensive hotels are located. This is in the downtown area but in a good spot. We took the bus to the beach areas (bus service in Cancun is very cheap).
Our 15 & 11 yr old boys loved their small but elegant pool. The hotel provides free breakfast buffet (good continental & mexican combo items) and it's served in a large and clean hall. There are several small restaurants nearby (including the restaurant in the hotel itself where we had a few meals incl. room service that were pretty good). A Chedraui (Mexico's equivalent of Walmart superstore) store and one of Cancun's biggest malls (Las Americas Plaza) are within walking distance.
Overall, we highly recommend this hotel to people that want to stay close to the city rather than the crowded beach areas. It was definitely worth our money and we enjoyed our stay there.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tourist116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this review, May 19, 2014
I´m so glad you were confortable in our Hotel, you sholud know that everything that we do is think about you, in your family your comfort and is a pleasure to create you one memorable experience. you are welcome when you decide to come back!!

Hope see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Level 6 Contributor
115 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed May 1, 2014

We stayed here for three weeks in 2012, when the hotel was still fairly new. Not too much have changed since. The service is still good, and the breakfast quality has increased.

The pool has been rebuilt, and is now a lot bigger than it was back then. During our last stay we had some problems with noise, however, that was not the case this time around.

A new restaurant, which was under construction last time, has opened next door and serves Mexican food. Overall, we think the hotel has made some progress since last time. It remains one of the best places to stay in downtown Cancún.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelCouple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this review, May 8, 2014
HI:

Thanks for choosing La Quinta again, it is great knowing that you have seen the changes in the hotel, all changes we do, we do for you.

sincerely we hope see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 28, 2014

We booked (5 nights) based on trip advisor reviews and were not let down! We didn't want the cost or bustle of the Hotel Zone and the La Quinta was great value, comfortable and central to things we wanted to do. We booked the standard King Bed room and were pleasantly surprised at the quality. The Hotel is really nice, the rooms large, clean and bright. The bathroom was really good. The reception staff were great, friendly and really helpful. In fact all the staff around the place were very professional and friendly. The shuttle to get you around town was a welcome surprise. The buffet breakfast was brilliant - so much choice for a small hotel and more importantly - very, very tasty (juices, fresh fruits, yoghurts, cereals, eggs, waffles, Mexican dishes and more). It is well located, so at nights we would walk a few blocks to a multitude of great restaurants. We also felt very safe walking around at nights.

My only bug-bear is the walls between rooms are very thin. We could hear the people next door as clearly as though we were in the same room - when they got home in the early hours of the morning it was a bit annoying. BUT I have to say regardless, the beds were very comfy and some ear plugs solved the noise problem (it was very intermittent) - I would stay there again and I would recommend it to any friends or family.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DianeandLyndon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this review, April 29, 2014
For us it was a pleasure to have with us, don´t worry for your next stay we can help you to book a quite room. because you are very special for us. please let me know if you need some information about the hotel and i will be able to help you.

sincerely we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2014

We recently stayed there for two nights while visiting Cancun. The location is good and there is good parking. Breakfast was excellent. Staff were kind and friendly. Little restaurant there was handy. We also used the pool but it was not exciting and hot tub was not working. I would use their hotel again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PlayaPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CancunLQManager, Gerente at LQ Hotel by La Quinta Cancun, responded to this review, April 13, 2014
Google Translation
Agradezco su amable comentario, tomaremos en cuenta cada uno de los puntos que ha tocado para seguir trabajando en ellos y superar su expectativas en su proxima visita, será un placer poder atenderlo nuevamente.

Sinceramente lo esperamos pronto!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.4 mi away
Fiesta Inn Cancun Las Americas
0.1 mi away
Ambiance Suites
Ambiance Suites
#65 of 175 in Cancun
420 reviews
0.9 mi away
Eco-Hotel El Rey Del Caribe
Show Prices
Show Prices
Show Prices
5.1 mi away
Aloft Cancun
Aloft Cancun
#67 of 175 in Cancun
950 reviews
0.2 mi away
Smart Cancun by Oasis
Smart Cancun by Oasis
#36 of 175 in Cancun
662 reviews
1.2 mi away
One Cancun Centro
One Cancun Centro
#47 of 175 in Cancun
480 reviews
Show Prices
Show Prices
Show Prices

Been to LQ Hotel by La Quinta Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about LQ Hotel by La Quinta Cancun

Property: LQ Hotel by La Quinta Cancun
Address: Av. Tulum Super Manzana 4 Manzana 14 lote 2 Cancun, Cancun 77500, Mexico (Formerly La Quinta Inn & Suites Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 175 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — LQ Hotel by La Quinta Cancun 3.5*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, Expedia, Booking.com, Hotwire, TripOnline SA and getaroom.com so you can book your LQ Hotel by La Quinta Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing