I went with my hubby of 30 years we were celebrating our 30th wedding anniversary, when we got to our room not 10 minutes later we got a knock on the door and they brought us a bottle of champagne and a small cake saying Happy Anniversary, nice touch they really do care.
We were in the 5000 block in the Nizuc section outside the mini golf it was quiet, our room was the older ones with the pillar in the room by the washroom but was very clean each room as a large hot tub. My maid was very good left us clean towels and facecloths all the time, her towel art was wonderful I looked forward to seeing what was going to be made the next day.
The Food was good in the buffet but we loved the room service to avoid the lineups and found it to be better than the buffet. The Italian restaurant on the golf course was fantastic this is the only one that you have to make reservations for, it is not hard just dial 0 and they will put you through.
Fire stone pizza was amazing, we also tried the stone grilled cannelloni it was fantastic.
We also ate lunch and breakfast at the restaurant by the spa it was fantastic they serve you.
The golf coarse has a pool, it is very quiet but extremely cold.
The spa was very beautiful, but I would have to say that the Aventura Palace was nicer. The massage was fantastic I got the citrus one.
I also did the swim with the dolphin, I would highly recommend this to any age person they are very gentle and very well trained, as I have done this at other resorts and these dolphins are much healthier then the others. You can ask for a tour prior to booking the dolphin swim to learn about them it was very educating, this take place at noon just go the photo place and they will set it up. The amount you will pay is $129.00 but you only pay 16% taxes it cost me $22.00 Us.
When you are done you can pay $35.00 for one high quality picture of $70.00 Us for a cd with 21 pics, this is the better deal and you can print the pics from the disc whey you get home.
I was not impressed with the run around about booking with your resort credits.
BEWARE they have time share people that they make you go through prior to booking your events using your credits, they try in no uncertain terms to get you to do the 90 minute tour of the resort to try to sell the their time share. To avoid this just go to the people on the right side when coming into the Nizuc lobby and tell them what you want.
The mini golf was a lot of fun and free, also the bikes are free to use and are in very good shape.
Don't listen to the complaints about the shuttles from the golf coarse if you don't want to wait you can walk. We walked a few times back and forth from the Nizuc lobby and the Sunrise lobby, saw a few animals and birds that you don't see at home it was a nice walk just stay on the path and you will be fine.
If you are a drinker and use the bottles in the room they do replenish them every 24 hours just call front desk and they come up, we also asked for 6 Dos Equis with our room service at night they also have coors light & Heineken beer what more can you ask for.
The Staff, I can't say enough about the staff they were all so wonderful, anytime you asked for something and say thank-you they responded with no it's my pleasure.
The beach is nice to look at but not nice to swim in, they had red flag up the whole week. I would suggest you go on the day trip to the Beach Palace they leave every day twice a day from the hotel and it is free transportation, the Sun Palace is very small and for Adults Only did not like that one.
The Sunwing rep we had was not very helpful at all we got up early as we thought that he would explain the $1500 credits but all he said was to come and check our flight times the day before we leave. I am not sure what they pay him but anything they pay is way to much.
I can't wait to return next year as their was so much more, we wanted to do but a week is not enough time. The resort is very large but can walk from one end to the other in about 20 minutes and it is a nice walk on the boardwalk by the ocean loved this resort. I loved the Swing bar on the Sunrise side also a nice touch to the resort.
The grounds were beautiful take pictures in the gardens.
I HOPE THIS REVIEW HELPS OTHER PEOPLE.
- Official Description (provided by the hotel):
- Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more less
- Reservation Options:
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- Also Known As:
- Moon Palace Hotel
- Moon Palace Cancun Mexico
- Cancun Moon Palace Resort
- Moon Palace Golf & Spa Resort
- Moon Palace Mexico