We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Golf and family vacation”
Review of Moon Palace Cancun

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Moon Palace Cancun
Ranked #21 of 177 Hotels in Cancun
GreenLeadersPlatinum level
Reviewed November 29, 2013

The Moon Palace is a great place to take a vacation. I would highly recommend that anyone traveling to Mexico consider this as a destination option. The service is second to none. I truly believe that the staff was there to make your stay enjoyable, and they succeeded. The rooms were spacious and very clean. They even included long distance calls from your room, at no charge. The only negatives that I will comment on was that there are many more activities at the Sunrise property than the Moon Grand, which is where we stayed. So we found our group taking the shuttle, or walking to the Sunrise to do most of our activities. Overall, great place, you will not be disappointed.

Room Tip: The back side of the hotel is a little noisy, the maintenance carts run constantly..
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank anthony h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (23,887)
Traveler rating
Traveler type
Time of year
Language
  • More languages

13,618 - 13,624 of 23,887 reviews

Reviewed November 29, 2013

Moon Palace is a 5 star destination. The service is outstanding and the restaurants are excellent. There is something for everyone and you never have to leave the resort to have a fantastic time. Our first all inclusive vacation and we are not disappointed. Great place to escape to.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

We are definitely going back. The service was amazing. The food was great. There was always something to do. The only thing I wouldn't recommend is Wet 'n Wild. It was terrible. We took a cab back early. It was boring, run down, and disappointing. All of the other activities/excursions were great! We swam with the dolphins at Dolphin Discovery in Isla Mujeres. This was our favorite. We also loved X Caret.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kirstenleigh25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

We are palace elite members. We were at the Momo restaurant at Moon palace sunrise. The service here is terrible. We went to dinner on thanks giving day and they said they are out of chicken. We were trying to have dinner at 7 pm. Then he said he cannot serve us any more Saki ( we had just ordered 3 glasses) because he is expecting to run out of it soon!!. They call this resort all inclusive. If they are doing this to their members what will be the state of non members.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank vids16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NormaGranados, Public Relations Manager at Moon Palace Cancun, responded to this reviewResponded December 4, 2013

Clearly we missed the mark this time around and we're sorry we weren't able to provide you with the best experience possible, considering you are one of our most loyal guests. We will be addressing this to ensure that it does not happen to other guests. Please accept our apologies. We hope to get it right next time around.
Norma Granados

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

Moon Palace is truely 5 star we thought. We are a young couple in our thirties.

Its all marble and chrome. Dazzling lobby designs and lush nightclubs. All restaurants are excellent. The service is beyond belief sometimes. For example, even if you are 5 steps from your table and someone sees you, they will take your plate and follow your to your table, lay it down, wish you well and walk away without expecting a tip. Amazing!

With petty uppity people complaining and demanding through the roof, they smile and take care of things. Great attitude, great training provided.

Big resort but the lobby bus comes quickly. never waited over 10 minutes. took the bus to beach palace, did not like it. too americanized (no offense intended) and too small.

Every restaurant is amazing. even the outside ones beside the pool is grilling steaks and fish and burgers all afternoon. The mexican, carribean, japanese and steakhouse restaurants are excellent, both food and service. Every section has a cafe, open late. great desserts and snacks.

Pools are big and great for swimming. Great drinks service there. Drinks are well made.

NOTE: the beach is full of seaweed. We knew this going in, so you won't get your perfect beach shot with teal water here. but we went to other beaches and that was fine.

NOTE: They have lotsssssss of ppl set up to sign you up for stuff using the resort credits. they get very pushy and you can tell they are comped on it. This is the only part I didn't like. If they pushed less, I would have used more. I only did the dolphins, and that was amazing. must do. we were happy to pay for the photo cd after the experience.

NOTE: This is a family resort, so lots of kids, middle aged folks, young couples with kids. If you are an active, fit , young couple, you want to be at Sunrise, its the hub and where all the action is, including flowrider. I would not return simply coz 80% of the crowd was over 40.

We've stayed at Iberostar, RIUs, Couples etc but Moon Palace had the highest standards. Other than push-selling the 'extras' you've to pay on top of your resort credits, i've nothing but gratitude for the staff.

Room Tip: Every room at Nizuc is oceanview, that was a good surprise. Nizuc was central, but Sunrise may be mo...
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Beachlover420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

Moon Palace is a huge and incredible resort that's a short distance from the main hotel zone in Cancun. There are pros and cons to this, which I'll explain. First, the resort is large including three sections (Sunrise, Nizuc, and Grand) and has excellent amenities including several pool and restaurant options at each of the three spots. In addition, there are dolphins to swim with, spas, mini golf, a children’s area, nightly entertainment, a surf machine-thing, golf course, and more. In short, you can stay busy or relax and enjoy your trip. The service is incredible, food good, and drinks quality. I don't typically love all-inclusive resort food but Moon Palace has higher standards and many options to find great food. Drinks are also made with quality liquor.

The location, as I alluded to previously, has pros and cons. On the plus side, being a distance away from the hotel zone means greater privacy and allows Moon Palace to sprawl significant acerage along the ocean. Space is plentiful which aids in relaxation. It truly feels like an escape and you're not annoyed by wandering beach venders and endless Coco Bongo advertising. There's a sense of calm at this resort that spots on the hotel zone don't always offer.

The downside is that the location is not ideal for the beach. Moon Palace is not located on the picturesque beach that you picture Cancun having. There are weeds and it's not great for wading/swimming. In fact, they downplay the beach with huge pools being the main water attraction. There's a reason why the main hotel zone is overcrowded with resorts and space is limited - the beach there is amazing.

So in summary, we enjoyed Moon Palace and had an incredible vacation. It's an excellent resort and you're treated well. I will go back. The beach, however, isn't the best that Cancun has to offer so keep that in mind. If you are seeking clear blue water and sprawling beach to enjoy then I suggest their other resorts - Beach Palace or Playacar Palace (which I also visited and enjoyed).

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank dedgr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013 via mobile

Moon Palace is absolutely outstanding. The service is tremendous and the food is excellent. They truly seem to care about your experience. They are very attentive to your needs. This was our first all-inclusive experience, and we had a blast. The pools are beautiful, as is the environment. We are definitely hoping to return soon.

Stayed: November 2013, traveled as a couple
2  Thank socyrdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
7.9 mi away
Hard Rock Hotel Cancun
3.9 mi away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 177 in Cancun
2,583 reviews
11.5 mi away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
11.6 mi away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#3 of 177 in Cancun
5,236 reviews
7.5 mi away
Paradisus Cancun
Paradisus Cancun
#25 of 177 in Cancun
10,047 reviews
7.3 mi away
Fiesta Americana Condesa Cancun All Inclusive
Show Prices
Show Prices
Show Prices

Been to Moon Palace Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
Price Range: $423 - $974 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Priceline, Orbitz, Hotwire, Travelocity, Cancelon, getaroom.com and TripOnline SA so you can book your Moon Palace Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing