We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Moon Palace is great value, exceptional service”
Review of Moon Palace Cancun

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Moon Palace Cancun
Ranked #24 of 175 Hotels in Cancun
GreenLeadersPlatinum level
Brentwood, New York
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Moon Palace is great value, exceptional service”
Reviewed September 1, 2013

4 adults staying at the Golf Villas had the time of our lives. The golf villas are not for everybody, but Moon Palace has something for everybody. Sunrise is great for family with kids. Nizuc is great for couples. Grand is quite and beautiful. In all areas of service the Moon Palace is exceptional.
Most important it is great value. There are people that will give bad reviews but they are never happy anywhere. We have vacationed in Cabo with a group of 8 adults had a great time thought it was the best. Then Puerto Vallarta another great time. Life Styles Villas in DR. Hard Rock in DR.
Moon Palace aug 2013 blown away by the experience. You will miss a great time if you pass this resort. You MUST do the Spa.

Room Tip: Sunrise is great for family, Nizuc for couples, Grand is Grand. Golf Villas To play and have piece...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RHC34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

21,804 reviews from our community

Traveler rating
    14,154
    4,412
    1,714
    797
    727
See reviews for
9,381
6,045
113
1,051
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6,132)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2013

I stayed at the Moon Grand in a ocean view suite. I have never been to a resort like this before, but the service and food was incredible. Estephanie at the El Caribeño was probably the best server, attendee, that ive ever experienced in my lifetime so far. She was very informative and helpful. She always had a smile on and kept up with her workload very professionally and took care of us well. Every restaurant I went to had excellent food with many staff members helping to keep things moving. I stayed for 8 days and 7 nights. The only thing that was not up to par was the beach. However seeing as i am an extremely fair complexioned person i did not spend much time on the beach. I spent more time at the pool bar's conversing and enjoying my significant other's company. This was all inclusive, so my drinks, and food was all covered. Tips are not required but are greatly appreciated and the staff does treat you much better if you are willing to help them out. Rather then write an entire book of everything i experienced and did while on the resort im just going to sum it up as "incredible" Ive never felt more relaxed and more safe then while i was at the moon grand. Again if you are a beach type person this might not be the place, if you are a poolside lover, and a food lover then this place is for you. Plenty of activities for kids as well! I enjoyed this stay with an extreme amount of happiness. Only real downside was being driven back to the airport to leave. I would recommend this to anyone and everyone!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

Just come back from the Moon Palace in Cancun and had a great time!!!
The guys who run the watersports there were superb and were great with the Kids.
If you go you must try the Flow-RIder run by Pedro and Miguel, it is insane and
so much fun for all the family - they were great teachers and by the end of it I could stand
up and string some turns together.
I just wish i had one in my back garden!!!

Room Tip: Choose the sunrise as the other sections were being renovated without much notice - like a building...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank matt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgend, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 1, 2013

Booked for our summer family holiday after recommendation by friends. Quality of the resort, service and amenities were unrivalled in our experience. First time in Mexico and if we go again it would be to the Moon palace. A great holiday in a wonderful location

Room Tip: Sea view apartments had a lovely view and were generally quieter than the pool side accomodation
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank STEPHEN020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

Treated like royalty from the moment we arrived. Our room was upgraded to a beautiful suite with a great view and huge kingsize bed. The service here is phenomenal, it puts Europe to shame. Waiters and waitresses would go to the buffets for you while you waited at the pool and deliver it ti you. All the restaurants we visited were fantastic. La Trattoria at the golf course was a delicious 5 course meal overlooking the beautiful golf course. There are no negatives to this resort, walking distances to the other parts are minimal and even then golf buggy shuttles run all day. The Sky Bar in the Sunrise resort serves up the most delicious cocktails and drinks and being adult only provides a nice escape from the family orientated restaurants and evening shows. I played two rounds of golf her, the course is fantastic, a real challenge and very surreal to be teeing off next to a 3ft long crocodile. If you are thinking of going to Mexico, this resort should be top of your wish list. Simply fantastic.

Room Tip: Let them know when booking if its a special occasion. Sunrise is the most lively section of the reso...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesCs1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogden, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

From the moment I got to the resort, I was impressed, beautiful grounds, beautiful buildings, great food, great service by the employees, Gil Carillo was amazing, what a super nice guy and so helpful. I will definitely choose this resort again if I go to Cancun.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank blizzey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 1, 2013 via mobile

Excellent hotel and fantastic service. Food and restaurants plentiful. So very clean. Staff were so polite and attentive. Rooms were really clean and spacious. Out if this world holiday. Cancun strip just a bus ride away. So many activities to do, horse riding, snorkelling, para gliding, swimming with dolphins to name a few. Worth every penny. Want to go back very soon to experience it all again.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cancun
5.5 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#5 of 25 in Puerto Morelos
2,283 reviews
8.5 mi away
Dreams Riviera Cancun Resort & Spa
11.4 mi away
Hotel Marina El Cid Spa & Beach Resort
Show Prices
Show Prices
Show Prices
11.9 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
8,805 reviews
18.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,976 reviews
23.8 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#41 of 211 in Playa del Carmen
1,422 reviews
Show Prices
Show Prices
Show Prices

Been to Moon Palace Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moon Palace Cancun

Property: Moon Palace Cancun
Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico (Formerly The Grand at Moon Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#20 Spa Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, BookIt.com, Hotels.com, TravelUp, Travelocity, HotelPower, Expedia, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Moon Palace Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing