Can't fault this wonderful resort hotel! The staff are unbelievably friendly, helpful, genuine and make the holiday. The place is spotless, being cleaned constantly and it makes you feel very secure that the food is being prepared in the same spotless environment. I have a three month old and a three year old, I have no reservations about bringing them here. If they got sick, it definitely would not be the hotels fault. The food is amazing, the steak house in nizuc is to die for! As is the Mexican. This morning we went to the spa and I couldn't believe the quality and ambience, it's the best I have ever been to. The smallest things I would do to improve this hotel for us 1, get bottle warming faculties, this caused no end of strange looks and stress when baby needed feeding! 2, make an easier way to book the two al a carte restaurants, we found the booking incoherent and a bit strange! 3, have the kids club program advertised to family's with kids at the start of each day perhaps at breakfast so families could plan their day.
Picky but it's nailed everything else! I want to book to come back ASAP! Highly recommend this wonderful hotel! Had the best holiday!
- Official Description (provided by the hotel):
- Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more less
- Reservation Options:
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- Also Known As:
- Moon Palace Hotel
- Moon Palace Cancun Mexico
- Cancun Moon Palace Resort
- Moon Palace Golf & Spa Resort
- Moon Palace Mexico