The Good: Great grounds. Beach was beautiful & not very crowded unlike some of the other hotels. Pools were nice & clean. Bartenders, waiters, waitresses were very friendly. Municipal Bus service is very convenient.
The Cons: You have to pay for wifi. In this day and age, that is sad. You have to pay $6/day/person for the gym...another surprise for an all inclusive. Don't expect good customer service from the front desk. You will be treated as a terrible distraction, and how dare you interrupt whatever it is they were doing before you dared to ask for assistance. They should spend some time with the restaurant employees in order to understand how to treat a customer. The chambermaids were hit or miss with soaps, etc. no shampoo the 1st day. Mysteriously appeared the 2nd day. The 'Vacation Club' aka timeshare presentation is introduced as a 90 day minute deal, expect at least 2.5 hours and seriously, don't waste your time
- Official Description (provided by the hotel):
- Enjoy the authentic Mexican hospitality in Park Royal Cancun, with a staff that strives to make your family smile. Infinitely delight yourself with a wide variety of dishes in our restaurants and snacks and refresh with cool drinks at the bars. When it comes to relaxation and rest, you will find the perfect spot in our comfortable rooms and suites, in the spa or in the beautiful beach. The young and the not-so-young will have a great time with the recreational activities program. ¡The children love the water play area! Take a picture next to the Yamil Lu’um ruins which you have access to from the hotel itself!; or take advantage of the resort’s unbeatable location and go shopping in La Isla Shopping Mall, only a few steps away! Live with Park Royal the vacations you have always dreamed of in the most important Mexican tourist destination! ... more less
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- Also Known As:
- Park Royal Cancun Hotel Cancun
- Park Royal Resort Cancun
- Park Royal Piramides Cancun