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“We have visited Park Royal Cancun more than 20 times; it's the best!”
Review of Park Royal Cancun

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Park Royal Cancun
Ranked #61 of 175 Hotels in Cancun
Level 4 Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“We have visited Park Royal Cancun more than 20 times; it's the best!”
Reviewed March 10, 2013 via mobile

Park Royal Cancun is our home away from home. We visit almost every February, often with family and friends. The most frequent comment our guests make as we sit overlooking the Caribbean is, "When we come back..."

The resort improves every year. It is extremely clean and well maintained. The Ambassador and Presidential suites we have stayed in are spacious.

The people who work at the Park Royal are what really make the resort a special place. They work very hard but manage to be caring, generous with their time and do their best to meet our needs. Everyone we have met is genuinely friendly. The staff that works directly with the guests is very stable - little turnover which contributes to the "coming home" feeling.

As others have said, the food is good - not great but does surpass the quality of the other all-inclusives I have stayed in in Mexico.

There are some amenities that could be improved. The furniture in the living area is not comfortable to sit in for long periods of time - no place to curl up and read a good book. There is inadequate lighting for reading in the room.

In summary, Park Royal is a lovely place to stay. It is not a five star hotel so stay away if you are high maintenance (you know who you are). Otherwise come and stay at this family friendly, manageable, reasonably priced hotel with an absolutely incredible view.

  • Stayed February 2013
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Helpful?
3 Thank moonchild07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2013

Came here for a week and it was amazing. The people you meet, the food you eat and the activities are great. Had a really fun time, it was a great experience. The staff always keep you entertained with the many planned activities. Luis, Carlos and John, great guys ! This place is for everyone especially if you want to get away to bask in the sun and enjoy every minute of your stay. Everyone is nice and always there to help you out.

  • Stayed March 2013, traveled with friends
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Helpful?
1 Thank Alexandru0M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2013

If your a young adult, a couple, a family, or even retired. This is the place to go... Good food, good view, nice activities, wonderful staff members, clean and nice rooms. You never get bored and with all these positive aspects come a perfect vacation.

  • Stayed March 2013, traveled with friends
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Helpful?
1 Thank Dieudonné R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed March 7, 2013

Stay at the grand park royal it was muck better than this hotel.

The hotel was clean and the service was amazing. The beach was also great.

The food was average, the pool was average, the gym was average, WIFI very slow.

3 bars, lobby, pool lower, pool upper. The pool lower bar was poor.

Be prepared to pay a lot of extras. Gym was 5 USD Per day, WIFI 70 USD Per week. Surf board rental 40 USD per day.

  • Stayed February 2013
    • Value
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    • Rooms
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Helpful?
Thank Ostremblay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this review, February 16, 2017
Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the problems to ensure that they do not occur in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 5, 2013

We stayed at this resort February 23, 2013 - March 1, 2013. First- we travel quite frequently with our friends. I can say without a doubt, that this resort has outstanding service! And, I do mean outstanding in every area. The service in the buffet was the best we ever had. They hear your name once, and remember it for the whole week. Your drinks of choice are brought without asking for another. Chairs are pulled out for you--doors held open for you--they will even carry your plate to your table for you! All this with a smile on their face! Also- the selection of food was better than any other resort we have been to, and it was very good. The Italian Restaurant has the same menu every day, and the service there is very good also. The housekeepers also give excellent service. When you leave your room-- they are there to clean it. First time you come back to your room-it's done! The hotel itself was so clean you really didn't notice if it needed updating like other reviews stated. The pool area and grounds were spotless. The bartenders were right on top of things also. If they were not busy- and they saw you coming, they had your drink ready for you by the time you got right up to the bar. Thank you Mario for going out of your way to make your "special drink"! Just to mention, the ocean had red flags up every day, but I think it was the time of year we went. We would stay here again-without a doubt.

Room Tip: We had a Presidential Suite. It was very nice, but if you go with a group of friends like we did-yo...
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  • Stayed February 2013, traveled with friends
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Helpful?
2 Thank mssue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford,CT
Level 4 Contributor
33 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 3, 2013

Ok, I always match the price to the product and this place is down right inexpensive! Its not the Marriot, however its half the price and all drinks, top shelf and food are included.It is pristine clean and they dont stop cleaning day and night. The food is good, not great, but good. The service and the people are outstanding and the beach is excellent.While this may not be a 5 star place, when you match the cost to what you get it ranks 100%.Say hi and tip Manuel, Antonio and the bar staff and dont forget my friends in the restaurant,too many to be named who are friendly and go way out of their way to take care of you-I have now been there 5 times and I am no easy critic!

Room Tip: Opt to upgrade to more than a standard room if your budget allows
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  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank leos_place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanover, Pennsylvania
Level 4 Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 2, 2013

This review is well overdue. We stayed at Park Royal in January of 2010. The week stay was amazing. The hotel staff were always cleaning, if there was something you wanted but didn't see they would make it for you. The bartenders made the best electric lemonades I have ever had.

The buffet was good always something for everyone and the fruit was always so good. The Mirador restaurant was the best, we were never disappointing.

I only wish they had beach service, and that the room was an ocean front room. Other than that I have no complaints and would most definitely return.

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank tjmiller301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Cancun

Property: Park Royal Cancun
Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#51 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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