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“i love the park royal!!!”
Review of Park Royal Cancun

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Park Royal Cancun
Ranked #58 of 176 Hotels in Cancun
Reviewed November 4, 2012

before i write my review i have to say i can't believe the review that stated the hotel staff are thieves. i have stayed here way too many times to count and i can tell you that every staff member i know is great!!! the guys that work by the pools are amazing and will help you with anything. i don't want to offend anyone but why leave your cell phone by the pool if you aren't there. i'm from new york and i would never think to do that. also there are a lot of guests by the pool why blame it on the staff???
we stayed in a presidential that is and always is beautiful, spotless and so comfortable. we love the buffet for breakfast, and lunch (thanks to gabriel and felix) and go to the italian restaurant every night. thank you to eduardo and freddy for always making everything perfect for us.
this hotel is on one of the most beautiful beaches in cancun. it is gorgeous! the park royal also has the best life guard who is so caring and helpful. the water can be rough at times and he truly wants you to be safe.
a special thanks to all the bartenders (luis,federico,mario) and to all the ones i didn't mention. you all are so welcoming and really take your time to make everyone happy!
there is so much more to write but please know this is a great hotel with a great staff (like none other in cancun). by the way, spanish is not required.

Room Tip: upgrade to a presidential. totally worth it. gorgeous views, giant jacuzzi outside on a large balc...
  • Stayed: October 2012, traveled as a couple
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1  Thank nancym211_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 1 week ago

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,059 - 1,065 of 4,443 reviews

Reviewed October 25, 2012

I just spent over 3 weeks at Park Royal, and everytime I go just gets better. 8 of us from different parts of the US met up again for what has become our yearly trip. We also all met at the hotel. First off, i'd like to thank Edgar, front desk, he is the best! Our room was the best once again..To my friends Manuel and Mario,and all the bartenders..you are the best! To the restaurant staff, I love you all...It just kills me when you knock on the windows when you see i've arrived...does a heart good. Now to Paco..Activities Director...what a guy and what a great staff. You all know your stuff and make everyone feel so welcome. I have been staying at Park Royal over 20 years and highly recommend this small but oh so nice resort. To all my local friends there..Love you.....Charlie Simmons

Room Tip: for the extra $ go for the presidential suite, the nighttime views from lagoon side would cost you...
  • Stayed: September 2012, traveled with friends
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2  Thank charlie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 1 week ago

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2012

The hotel was beautiful inside & out. Food choices are poor. They need more Restaurants to choice from. The rooms were Gorgeous , clean & always tidy. Activities Suchs as Jovanis activities were at the up most most excellent. He kept the kids smiling, having fun & always made the best of each game & pool exercise for everyone that participated. Jovani activities such as the beach party, pool party, the volley ball & etc. Overall i may add Jovani made this trip for me & my family enjoyable, as well as fun .

  • Stayed: October 2012, traveled with family
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1  Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the problems to ensure that they do not occur in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

Park Royal is definitely the place to stay in Cancun. The hotel is beautiful and is right across from the Isla shopping mall which offers something for everyone. The view of the Caribbean Sea from the upper pool is magnificent. The staff are friendly, especially Paco the Director of Recreational Activities. He and his staff do a wonderful job in entertaining guests. Their personalities toward vacationers makes you feel like part of their family. They take time out to converse with you in making sure stay is an enjoyable one. They can not do enough for you. The staff at the pool bars and dining areas are gracious, greeting you with courtesy and smiles and by the second day know you by name. Food and drinks are definitely worth the all inclusive rate. If you want a relaxing, entertaining, friendly and overall great place to stay, the Park Royal is where you want to be!!

  • Stayed: September 2012, traveled as a couple
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1  Thank Sandikev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 1 week ago

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2012

My friend booked this trip through her cousin's time share so we got an awesome deal for our buck. The room was decent and service staff was awesome. This was an all inclusive deal so the food was great and so were the drinks. The wait staff in the restaurant were always pleasant and greeted us with a smile. I did not like the sales pitch attempt of buying Royal lifetime package for x amount of dollars ( The cheapest is package is $2200 so just get there and not from the start of $8000). In the end however it was the front desk staff and the so called manager that ruined it. There were fees to be paid in the end and instead of explaining there was a different exhange rate for money and debit cards they over charged my friends card without telling her the difference and were arrogant in their response to her confusion. No one was helpful in this situation and it left a bitter taste in our mouths. Overall one of the best vacations ever!

  • Stayed: October 2012, traveled with friends
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2  Thank Alethea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

Booked the Park Royal as part of a Club La Costs package (another story, but forget them!).

Rooms:
Rooms were large but came from the 1980's. Furniture aging, sticky and rickety.
TV's I wouldn't have in my home (large 1980's style).
Used the room safe every day and night (read below for theft in the hotel).

Beach:
Nice, white and long, but the seaweed in the water was always prevalent. Always around you and was always on the beach even though there was hotel staff doing some work to clean it in the early mornings.

Area:
The La Isla Mall was great, the best Mall all around. Classy and open (no air conditioning thank God).
The Flea Market up the road was terrible. I am used to Muslim markets where the sellers are always trying to get you into their shops, but this was a few levels above...almost threatening...beware here.

Internet Access:
Charging guests $15 a day for Internet access - terrible. You can buy weekly packages but still expensive. Wasn't even very fast or reliable....1 day the router was down in our part of the hotel. Although when I spoke with the internet tech support they gave me a day back.

Food, Drinks and Restaurants:
This is an all-inclusive hotel, food was good, nothing fantastic, the dining staff were very nice though, friendly and always courteous and talkative. Bar staff were also very good around the pool areas. The best thing to do if you don't have kids is to reserve a table every night at the on site Italian restaurant. Otherwise expect a very very noisy dinner.
Wish they would serve drinks in plastics cups instead of these polystyrene cups. Understand that plastic can also cut but come one. Give the polystyrene to kids and let the adults enjoy a pina colada or tequila sunrise in a transparent vessel.

Pools:
Small and can become very busy especially when the recreation staff are running sports and entertainment (water polo, etc). Staff allow fat, loud American women (and anyone else I suppose, but I only saw these kind of people), eating and smoking in the pools....disgusting.

Hotel areas:
Lobby bar has no atmosphere. Just chairs and tables laid out like a seminar........
Bars closed very early, 11pm every night.
Watch out for the hotel shop. Good that its open all-day and night, but only accept credit card and Peso's, no US dollars.
The Hammocks next to the the upper pool and bar are a very nice touch. Shaded and right on the beach.

Entertainment:
Seemed to be a lot going on. Good for families and couples.

Theft:
We left our mobile telephone in our bag, locked and hidden under a towel and under the sun lounger next to the pool whilst we went to lunch. Returned 30 minutes later to find that the phone had been taken.
I notified the Hotel security and then management. They took absolutely no action. In the end I had to force them to write an incident report. The hotel management told us that there are never any reporting's of thefts in the hotel.
I then went to the local police station and reported it.
Talking with our friendly restaurant staff the next day, one of them said that we did the right thing to go to the police as there are many mobile telephone thefts in the hotel and that the thieves are the hotel swimming pool staff. We were also told that the hotel security know about it and them and do nothing about it. After this we recognised that the hotel staff are very creepy bunch of people, always looking at the guests belongings. Our phone was stolen after a week being there...we were observed.....

Summary:
Nice hotel, mostly friendly staff, management useless, not great rooms,

BEWARE THE POOL STAFF AS THEY ARE ALLEGEDLY THIEVES AS REPORTED BY THE HOTELS OWN STAFF!

We will not be back to this hotel. The area of Cancun we were in was nice.

Room Tip: Chose another hotel if you are a couple. If you are a big family (6 people), its ok.
  • Stayed: September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank Rich_United
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the problems to ensure that they do not occur in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012 via mobile

Stayed for a week in late August.

We were in an ambassador sweet. All the floors were a smooth tile floor, very nice unless you are wet. One night one of the sheets had blood stain on it, a very small amount, but still.

I felt that the whole resort was very unwelcoming to people who didn't speak Spanish. The cleaning ladies couldn't not communicate with us, or one of the towel guys.

The lower pool was ful of fun and activities, but they were mostly in Spanish and didn't really feel welcomed there either.

The beach was nice, but the lifeguards would never really let us swim.

The buffet was decent, but always had some sort of crazy dishes. The Italian restaurant was better than the buffet, but I think Olive Garden food probably tastes better. The snack bar was nice, but the pizza was gross. Burgers were the best. Wish they had guacamole at the snack bar.

The service at the restaurants were fantastic, sometimes a little overbearing.

Location was a short taxi from Señor Frogs and several malls. La Isla mall was a 5 minute walk away, very nice mall.

  • Stayed: August 2012
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Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the problems to ensure that they do not occur in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
Price Range: $157 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
Enjoy the authentic Mexican hospitality in Park Royal Cancun, with a staff that strives to make your family smile. Infinitely delight yourself with a wide variety of dishes in our restaurants and snacks and refresh with cool drinks at the bars. When it comes to relaxation and rest, you will find the perfect spot in our comfortable rooms and suites, in the spa or in the beautiful beach. The young and the not-so-young will have a great time with the recreational activities program. ¡The children love the water play area! Take a picture next to the Yamil Lu’um ruins which you have access to from the hotel itself!; or take advantage of the resort’s unbeatable location and go shopping in La Isla Shopping Mall, only a few steps away! Live with Park Royal the vacations you have always dreamed of in the most important Mexican tourist destination! ... more   less 
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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