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“nice for singles, familys with small kids and teens and couples”
Review of Park Royal Cancun

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Park Royal Cancun
Ranked #62 of 177 Hotels in Cancun
Reviewed April 3, 2011

Very nice hotel. Great location and beach. Presidential suite with jacizzi awsome. Staff is outstanding all around. Buffet is good and italian rest. very good. Entertainment very fun all day into the night they do a great job. PADI on site. Needs a coffee maker in room
even if its just a 4 cup. The best bartender in cancun, MARIO ,MARIO, MARIO!!! Will miss him the next time I have a drink. He makes the upper pool deck more than a bar . He is the nicest guy! Park Royal is lucky to have him as there employee. We have stayed in Cancun numerous times and this hotel fits us well. Its good for singles, couples familys with small children and familys with teenagers. I will stay here again.

  • Stayed: March 2011, traveled with family
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Thank 2vacationersand4kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,310 - 1,316 of 4,664 reviews

Reviewed April 2, 2011

Park Royal is situated within walking distance of everywhere you need while you're in Cancun. A large mall with a huge range of shops was just across the street. Even though there are buses running up and down the hotel zone all day and night, I walked to and from the clubs on a lot of nights.

However, you really have no reason to leave the hotel if you don't want to, as everything you need is there and staff are on hand 24 hours a day to help with anything. All bartenders and waiters are very polite and enjoy looking after you and keeping you entertained. The main guys I will remember are the entertainment team. In particular, Paco and Carlos, who were the friendliest, funniest people I met all holiday. They became good friends and made sure me and everyone else was having a good time at the hotel during the day. In the evening, they would take us out to the most popular club that night and look after our transport and entry to the club. I will definitely be going back to Park Royal next year and hope to see these guys there!

  • Stayed: March 2011, traveled with friends
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Thank jamieb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2011

i have to say that of all the trips iv been on none of them were as good as this one! a big reason for that was the entertainment crew. paco carlos and roberto! they were the best ever! if i come back next year its because they made the days so much fun! not to mention mario was a great bartender and very friendly! thanks again entertainment crew!

  • Stayed: March 2011, traveled with friends
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Thank gustner09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2011

The hotel was great! I especially liked that fact that it was small enough to get to know a lot of new people. The staff (Paco, Carlos, and Areli) were always really friendly to us and got to know us on a personal level. They talked to us everyday and made sure to include us in the activities. The bars were also a lot of fun to lounge at night. The entertainment through the hotel was great! I enjoyed going out with them as much as possible to downtown bars. I never wanted to leave, but I'll definitely be back next year!

  • Stayed: March 2011, traveled with friends
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1  Thank Jayme19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2011

I will definitely be coming back to Park Royal next year (god willing!) i had an amazing time, and there were always fun things going on, Paco went above and beyond making our stay great, bringing us to the nightclubs and letting us know the great places to go for dinner! Cant wait to go back

  • Stayed: March 2011, traveled with friends
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Thank jlnxxo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2011

I recently visited The Park Royal in Cancun with a group of friends for our college senior spring break trip. I cannot express how great the resort was and how much fun we had. Paco, Carlos, and Roberto, the event staff, made each and every day enjoyable. They make sure you know what is going on and encourage you to get involved with the hotel activities. They made us feel right at home and were very helpful when we had questions.

This resort is quite a bit smaller than most other resorts I have ever stayed at but the staff and accomidations made it well worth it. It felt as though we knew most of the people at the resort by the end of our stay and it was enjoyable to spend time with the different groups of people throughout the days.

The resort was always kept clean and I can't recall a time when the staff wasn't cleaning something. Our room was great, we got upgraded to an ocean view presidential suite when we got there, I would recommend that room to anyone! The view is AMAZING!

The bar staff was great, especially Abel, Mario, and Benjamin. They even made a special drink for our friend's birthday. The resort has such a friendly staff who are all there to make your vacation the best vacation possible!

  • Stayed: March 2011, traveled with friends
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Thank driessln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2011

This hotel was absolutely incredible! 4 of my girlfriends and I went to the Park Royal on our spring break and everything was beyond our expectations. When we got there, we initially had two separate rooms, but were immediately upgraded to an ocean view suite with a jacuzzi on our balcony. The staff was incredibly friendly and made our stay more than what we ever could have asked for. The bartenders (especially Mario, Abel and Benjamin) were amazing and always served us so happily. They really made us feel right at home.

Because we are in college, the event and activities staff were a pretty important part of our stay. Paco, Carlos and Roberto were exactly what made us feel like this was the best vacation of our lives. They were the nicest and most helpful people at the resort by far because whenever we had a question, one of them always knew the answer and would go out of their way to make sure we got everything we wanted. These guys are the sole reason that I would never choose any other place to stay in Cancun other than the Park Royal.

Although this place is a little smaller than some of it's neighboring resorts, I would not have had it any other way. Getting to know everyone and having everyone know who we are made us feel at home and special. We loved everything about this resort, but the staff are really what did it for us. We will definitely be back again.

  • Stayed: March 2011, traveled with friends
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Thank LauraOlsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Gerente at Park Royal Cancun, responded to this reviewResponded September 10, 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#53 On the Beach Hotel in Cancun
Price Range: $190 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
Enjoy the authentic Mexican hospitality in Park Royal Cancun, with a staff that strives to make your family smile. Infinitely delight yourself with a wide variety of dishes in our restaurants and snacks and refresh with cool drinks at the bars. When it comes to relaxation and rest, you will find the perfect spot in our comfortable rooms and suites, in the spa or in the beautiful beach. The young and the not-so-young will have a great time with the recreational activities program. ¡The children love the water play area! Take a picture next to the Yamil Lu’um ruins which you have access to from the hotel itself!; or take advantage of the resort’s unbeatable location and go shopping in La Isla Shopping Mall, only a few steps away! Live with Park Royal the vacations you have always dreamed of in the most important Mexican tourist destination! ... more   less 
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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