We were very excited to take our 3 kids to Cancun for our summer vacation...when we arrived at the hotel it was very beautiful, but having been to Cozumel before, the staff was less than enthusiastic, no welcome drink...just a 2 hour wait time for our room which was supposed to be a non-smoking room, but they tried to put us in a smoking room. They were booked full so we paid for the upgrade to a suite for $100.00 more a night. (which ended up being ok with the three kids) but the pool was too warm and they did not have any kids activities going on at all as stated in their ad. The drinks were horribly expensive, like $8.50 for a marg that was less than great. The buffet was expensive and they didn't want to honor their "Apple" advertisement if two adults eat then two kids eat free. They gave us a really hard time about it and were very rude to us everytime we went to breakfast...which cost 190.00 pesos per person!!!! Very expensive. We ended up renting a fridge and going to WalMart for groceries. I would never stay at this hotel again...I will only go back to Mexico if we go to Cozumel, where the people are relaxed, fun and happy and thrilled that you are there!