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“Excellent stay” 5 of 5 bubbles
Review of CasaMagna Marriott Cancun Resort

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CasaMagna Marriott Cancun Resort
Ranked #15 of 181 Hotels in Cancun
GreenLeadersPlatinum level
Bucharest, Romania
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent stay”
5 of 5 bubbles Reviewed October 23, 2013 via mobile

Very close to the beach, the view of the ocean from the balcony is superb. Comfortable, generous breakfast with typical Mexican dishes and overall a fair price. Most important, it really felt like being in Mexico

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bogdan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,723 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (912)
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Chandler, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 22, 2013

I had a terrific 50th birthday stay at the CasaMagna resort. The staff went out of their way to make my day special. We had a great oceanfront view, and enjoyed the sunrise every morning from our balcony. We enjoyed the excellent buffett breakfast which has so many choices. There is an easy to use bus system to get around Cancun. The aquamarine water and soft sand was amazing. A real treat was helping with the baby sea turtle releases that the hotel does in the fall. Many activity packages are available include snorkeling, dolphin encounters, island visits, parasailing, and wave runners. We didn't have time to do everything, so we will be back!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tammra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed October 21, 2013 via mobile

A bit basic and disappointing overall. Like most Marriott hotels - the beds/pillows are comfy and it is clean and tidy however.

The pool area and general facade of the hotel is in need of an update. It is dated. In fact, the main hallway had a leak from the roof after a fairly small downpour - I wouldn't like to see it during one of their infamous hurricanes!

The rooms don't have coffee making facilities and the mini-bar fridge is generally warmer than the room. Speaking of which, the temperature control on my room didn't seem to work and the room was constantly freezing until you opened the doors to the balcony.

The room was paid for by my company so I'm not sure what value it represents but it does let the Marriott chain down somewhat

Stayed October 2013, traveled as a couple
Helpful?
Thank London235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCancun, Public Relations Manager at CasaMagna Marriott Cancun Resort, responded to this review, October 22, 2013
Since our main goal is to provide a comfortable experience to all our guests, and appreciate your feedback, we will have our maintenance team immediately look into the leak and the temperature issues you experienced during your stay. We also would like to make you aware that the we do have a rooms renovations schedule for 2014 and hope that you will return to experience our new product once it is complete. We appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 19, 2013

We took our 11 month old son with us to Cancun and stayed at the CasaMagna resort. We travel a lot (both in the US and Europe) and this was one of the best resorts in which we have stayed. The best part of our stay was the staff. Everyone from Jorge (bell man) to Miguel (gift shop) were so cordial and gracious. The location is great for families. It is a $10 taxi ride to the night clubs, but since we were with an infant, we did not go there. The cost of the food and drinks are expensive at the hotel but there is a Seven Eleven across the street. The room decor is not luxurious, however, it is very nice and we still felt that we were at a really nice resort.

We will definitely be back next year!

Room Tip: Choose an "Ocean View" if available. It is worth the upgrade.
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed October 19, 2013

Booked a "Premium Ocean View" room in December of 2012 as part of a package deal for our 40th anniversary.

We were put into a small ground-floor room with no view. After complaining to the manager, we were put into a room with a proper view, but he later charged us for an entirely second room after we left Mexico. We feel taken advantage of, probably because we are senior citizens. We have been fighting with our credit card company ever since this trip and now must attend an arbitration hearing before we are sued in court for not paying the extra room charges the hotel manager at Marriott CasaMagna charged to our credit card after we left. Why should we pay for two rooms? We already booked and paid for a "Premium Ocean View" room and were not given what we paid for on arrival, now we must suffer this long legal battle. This has ruined our spirit for travel and our trust in others. Shame on you, whoever you are!

Room Tip: They take advantage of senior citizens.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
16 Thank J1PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCancun, Public Relations Manager at CasaMagna Marriott Cancun Resort, responded to this review, October 21, 2013
We are really sorry that you experienced problems with your credit card account after your stay with us. As part of our company’s core values we adhere to strict procedures regarding personal credit information and our Credit Department has no records of any credit dispute. Notwithstanding this, they will be happy to prepare all the information and explain whatever charge you consider inaccurate. It is unfortunate that you feel you have been taken advantage of as this is certainly not the way we conduct business; we are open and willing to assist for any clarification that may be required.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksburg, Maryland
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 15, 2013

We just came back from Cancun and could not have been happier with our stay. The front desk (Eloy), housekeeping (Josue), gift shop, spa, pool staff were excellent. I am sorry I don't everyone's name that made our trip so great. Everyone was so friendly! We stayed for a week in a beach front suite. Our view was spectacular! Granted things are a bit pricey but I think it is to be expected at a resort. We went across the street to the OXXO to buy some snacks, beer, sodas and small cooler. A big plus for us was the Champions bar on site. We love sports so it was great to be able to see football and baseball games. We would definitely go again!!!

Room Tip: Ocean Front if you can swing it.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Siobhan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 9, 2013

we were just there last June for our honeymoon. although it was rainy all week but we enjoyed every bit of it with a beautiful balcony and indoor activity and many more that this place offers its highly recommened

Stayed June 2013, traveled as a couple
Helpful?
Thank padram f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CasaMagna Marriott Cancun Resort

Property: CasaMagna Marriott Cancun Resort
Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cancun
#14 Top resorts Hotel in Cancun
#14 Spa Hotel in Cancun
#15 On the Beach Hotel in Cancun
#15 Luxury Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun Resort 4*
Number of rooms: 450
Official Description (provided by the hotel):
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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