We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Cancun

Good with airport transfers. Recommended a great snorkel day trip with great service from Rudi and... read more

Review collected in partnership with this attraction

Reviewed yesterday
donbres
,
Canton, Michigan
Good rides.

I've used this company many times for transfers When I visit this region of Mexico. They've always... read more

Reviewed yesterday
139scotto
via mobile
Read all 5,091 reviews
  
Reviews (5,091)
Filter reviews
3,409 results
Traveler rating
2,316
421
152
145
375
Traveler type
Time of year
LanguageAll languages
More languages
2,316
421
152
145
375
Show reviews that mention
All reviews bd travel cancun airport westjet vacations great service shuttle service an excursion return trip playa del carmen ground transportation mayan riviera always on time chichen itza tour no issues within minutes great company air conditioned hotel zone
Filter
Updating list...
1 - 10 of 3,409 reviews
Reviewed yesterday

Good with airport transfers. Recommended a great snorkel day trip with great service from Rudi and Anquin.

Review collected in partnership with this attraction
Thank donbres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile

I've used this company many times for transfers When I visit this region of Mexico. They've always been efficient, fairly priced and friendly

Thank 139scotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago via mobile

Our airport-hotel shuttle transportation was included with our vacation package with WestJet, with Best Day providing the shuttle service. They were punctual and speedy. The vans were comfortable, clean, well maintained, and air conditioned. They ensured we had our return travel booked on our 2nd day there, so there would be no worries on our departure day.

However, we also used Best Day to book an excursion. We booked a Cozumel island tour, straight from a brochure that outlined visits to Punta Sur, reef snorkling, the lighthouse, alligators, Mayan ruins, tequila tasting, etc. Instead, it turns out they booked us on a full-day party-catamaran snorkelling tour with a stop at Playa Mia. It was fun. But also not what we signed up for. And we had no clue until we were at Cozumel. Could have been a disaster had we been with our kid, or just didn't feel like spending hours on a boat, etc.

Thank Nik V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago via mobile

Thanks to Raul Rafael Porras Góngora for his assistance, attention to detail, and friendly demeanor. Would be happy to him as my representative again! Suggestion for BDT: have name if arriving passenger easily visible! Thanks

Thank Adventure45262368911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago

Our pick up from the airport was excellent, quick & efficient! Our rep at the hotel, Fernanda, was fabulous! Very helpful & friendly.
Our return to the airport at the end of our trip was NOT good at all. The pick up was almost 20 mins late & our driver was terrible. Didn't open the door of the van, did not say hello, was rude at the end when people tried to take their own luggage out, he was taking forever to open the door, plus he was not wearing any identification that he was with Best Day.

Thank 151kristinep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago

We booked BD from CUN to Moon Palace and back. I thought it would be a nice touch to have a private ride and am very happy we did it. For our return trip the driver was actually early, so we had no wait whatsoever at the time we left Moon Palace.

Thank BrettF626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago

We originally booked the airport transfer service with BD through Expedia. When we arrived at Cancun and went to BD, a BD rep saw our receipt with an Expedia logo and we were told to go to the Expedia staff but then Expedia staff told us to go back to BD because the service was to be provided by BD. I didn't appreciate the confusion and misdirection especially after a long flight and being in such a hot crowded place while dragging your luggage behind you. Once BD finally confirmed our names on their manifest, we were told that our bus will be arriving in 5-10 minutes to take us to our resort and after 25+ minutes standing in the heat, our bus finally came. So wasn't impressed with their service at the airport. However, had an excellent experience with the transfer from resort to airport. The man showed up 5 mintues early and was very friendly and courteous the whole time. We had a nice chat during the transport and we were extremely happy with his service (too bad we didn't catch his name).

Thank donnapiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile

After a last minite devision to take a Westjet flight to Mexico, we decided to stay at the Now Sapphire in Puerto Morelos. One of our first encounters was with Sofia, who was our rep from the resort, and she was amazing! She made us feel so at ease and gave us all the best options for our tours. The is the best, I feel like she really contributed to the enjoyment of my entire trip.

Thank Chantelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile

My wife and I vacation in Mexico on a fairly regular basis. We frequently (not always) book our vacations with Costco travel, which we have found to have some pretty good deals for all inclusives. Whenever we have booked through Costco travel to Mexico the on site agency in Mexico has been Best Day (BD) travel. For most of our trips they just provide the transport to and from the airport. This transport has always been on time and the vehicle has always been clean and reliable. The drivers have always driven safely and been friendly. At most of the resorts there is a BD travel desk that you can stop by for arranging excursions and other experiences outside of the resort. The folks staffing the travel desk have been friendly and helpful. While I have never directly booked a trip with best day travel, I have had numerous interactions with them and it has always been a positive experience.

Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

BD drivers were personable, friendly, and informative. I would use this service again. The only negative is that we had to wait over 20 minutes before service from airport to hotel. We had to wait for van to fill.

Thank 0404Barbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews